Holiday Inn Express & Suites Naples North - Bonita Springs

Recent Reviews: 110

• User:A2529SWjoed

  Trip type: Family

  Not what we expected

  13 Apr 2026

  Stayed at plenty of these Holiday Inn Express hotels, Usually with very positive experiences . Wish I could say that for this one, major disappointment, hotel is really run down, and has strong odor of wet dog, mold. We chose to decline house keeping in return for 500 Holiday Inn points. When It came to exchanging towels , house keeping was not helpful at all. We had to make a request at the front desk, which later said that at the moment they are out , and would have some late that day. Only positive vibe was when we checked in the girl at the front desk was very nice. Kind of feel bad for her to be honest with you . Best to look elsewhere until this Holiday Inn gets it together. IHG Service, Owner at Holiday Inn Express & Suites Naples North - Bonita Springs by IHG, responded to this review Hello A2529SWjoed,Thank you for your recent stay at Holiday Inn Express & Suites Naples North - Bonita Springs and for taking the time to share your feedback. We truly appreciate your business and for choosing IHG Hotels & Resorts during your travels.While we strive to consistently deliver the standards of our Holiday Inn Express brand, I’m sorry to learn about what happened during your stay. Your feedback is important to us and I’ve shared your comments with our hotel management team for immediate attention. I’m confident they will take the necessary steps to address this and help prevent a similar experience in the future.Your trust in IHG Hotels & Resorts is valued and we hope to have the opportunity to welcome you again on your future travels.Sincerely,Jen J. Case Manager IHG Hotels & Resorts Service

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• User:Michelle F

  Trip type: Couples

  Run. The absolute worst hotel.

  12 Mar 2026

  This hotel is hands down the worst hotel I have ever stayed at. It is The second you walk into this hotel you are greeted with a horrible musty, moldy smell. We tried a room on the fourth and second floors, both had an overwhelmingly bad musty smell and a lot of humidity in the room. We couldn't stop coughing from the mold. The fixtures are peeling and in bad condition. There was hair on the bathroom floor that was not ours. We ended up checking out early and moving down the street to a clean and healthy hotel (Homewood suites). I will say the staff were apologetic and very friendly. They must deal with complaints and early check outs all the time. Location was convenient and there were a few restaurants in walking distance. IHG Service, Owner at Holiday Inn Express & Suites Naples North - Bonita Springs by IHG, responded to this review Hi Michelle F,Thank you for staying at Holiday Inn Express and Suites Naples North - Bonita Springs. We truly appreciate your business with IHG Hotels & Resorts.We strive to ensure your stay is smooth and efficient, in a space that inspires clarity and comfort. I’m sincerely sorry that your recent stay did not fully reflect that promise.Your feedback is important to us, and we want to ensure your concerns are addressed promptly. To assist you further, please email us at IHGService@ihg.com with the following details:- Reservation information: confirmation number, stay dates, and IHG One Rewards number (if applicable)- Contact details: full name, phone number, email, and mailing address associated with your account- Additional information: a summary of any actions taken by hotel management and any comments you’d like to shareFor faster processing, please use your TripAdvisor username and the hotel name as the subject line of your email.We truly value your trust and hope you’ll allow us another opportunity to make things right.Yours in hospitality,Kyla U.Case ManagerIHG Hotels & Resorts Service

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• User:Laureen B

  Trip type: Couples

  A great stay at the Holiday Inn. Hats off to Natalia!

  31 Jan 2026

  This Holiday Inn, like many others, is very accommodating—especially with Natalia leading the charge at the front desk! She was incredibly kind, welcoming, and attentive, truly the face of this hotel and a dedicated, fabulous employee.The location is excellent, with several nice restaurants nearby. Aqua Restaurant is within walking distance, and there’s a shopping center directly across the street (Publix, Kohl’s). Just be cautious crossing—there are many lanes of traffic, even with pedestrian lights.The complimentary breakfast is generous and well prepared, with eggs, sausage, bagels, mini muffins, cereal, yogurt, and pastries. And the coffee is hands-down the best 💯 I’ve ever had—seriously!While the hotel is a bit dated, the rooms are clean, spacious, and comfortable, and the common areas are well maintained. Overall, a great stay made even better by outstanding service.

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• User:Keith M

  Trip type: Family

  Average stay

  30 Dec 2025

  I had to ask for member water, room was clean, hallway needed touch up, shower needs repair, breakfast was good and plenty. IHG Service, Owner at Holiday Inn Express & Suites Naples North - Bonita Springs by IHG, responded to this review Hello Keith M,It's always a delight for us to host your stays. We appreciate you choosing IHG Hotels and Resorts as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in Hospitality,Ronald R.Case ManagerIHG Hotels and Resorts Service

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• User:GolfUMK

  Trip type: Solo travel

  The usual

  20 Nov 2025

  It’s a HIE as expected. Rooms are clean but kind of dark. Smells weren’t fresh. Personnel was friendly. Rewards member can earn 500 points extra for a so called “green stay”, when one doesn’t request room cleaning. The breakfast was unspectacular. There is a coffee automat, but offers only regular American coffee or decaf. Better go to a local joint 1.5 miles up the road. Not sure if I’d stay there again? IHG Service, Owner at Holiday Inn Express & Suites Naples North - Bonita Springs by IHG, responded to this review Hi GolfUMK,Thank you for staying at the Holiday Inn Express & Suites Naples North - Bonita Springs. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy.At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team so they can address the issues you highlighted.Thank you for choosing IHG Hotels and Resorts for your travel needs.Best Regards!Dominador R.Case ManagerIHG Hotels & Resorts Service

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