Amway Grand Plaza, Curio Collection by Hilton

Name: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave Nw, Grand Rapids - MI, united-states
Telephone: +44-204-505-9777
Rating: 4.2

Grand Rapids Area, Grand Rapids - MI, United States

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About Amway Grand Plaza, Curio Collection by Hilton

location

This hotel is located in the heart of Grand Rapids.

facility

The hotel has a lift and features 682 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. A balcony or terrace is a standard feature of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. For guests who wish to keep active, tennis, basketball and horse riding are available. The hotel's location is particularly ideal for skiers. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, bowling, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. An entertainment programme and live music are also options for entertainment.

meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Amway Grand Plaza, Curio Collection by Hilton

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Salon
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  Spa
Business Center and Conferences
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  Business Center
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Room service
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  Toiletries
Security
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Tennis
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  Events

Location

Around this property:

Centre

0 m

Airport

19000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1349

Very Good

548

Average

218

Poor

145

Terrible

106

Recent Reviews: 2366

User:tracyhG6061DR
Trip type: Family
Beautiful but rooms not ready at check in time
17 Apr 2026
While this is a lovely hotel and we had an amazing suite…..our room and countless other guests that were in the lobby area - their rooms were also not ready and it was after 4:30-5pm. We all had to change in a bathroom and store luggage until after the concert we attended. After reading reviews after our stay, this seems to be an issue here of rooms not being ready at check in time. Kylene Geyer, Owner at Amway Grand Plaza, Curio Collection by Hilton, responded to this review Hi Tracy, thank you for reviewing us. We sincerely apologize for the issues you encountered during check-in and we hope to make this right. Please reach out to our Director of Front Office Operations, Jacklyn, at Jpry@ahchospitality so we can connect with you and correct these issues directly.
User:Madieshopper5
Trip type: Couples
Missed the mark!! This hotel is not what it used to be!
16 Mar 2026
We gifted our kids wedding night here because we also stayed on our wedding night and thought the romance package advertised was perfect!To our disappointment the next day we found out that the bride and groom were never told about a food credit for their breakfast in the package and they paid extra for the valet parking that was in their package. The hotel also overcharged their credit card an extra $150 from the price I booked originally!When I made the reservation I told the front desk to use my card on file, they didn’t, they told my son he had to pay for it all and then didn’t even give them romance package I booked!! When they asked the front desk staff member at check in about the romance package booked they never told them about the food credit and were rude to them!The worst part in all of this is the customer service!!!! I called right away the next day because of this ruined gift of a special wedding night and was told to talk to a manager and email them. I left a voicemail for the manager and a detailed email to the manager and they still haven’t responded to me in over a week!! I gave them time to fix this and they still haven’t returned my call or email.I am so disappointed and wish I would have picked a different hotel with better customer service. I would not have posted this review had this made this right! Kylene Geyer, Owner at Amway Grand Plaza, Curio Collection by Hilton, responded to this review Thank you for taking the time to review us and provide details on your experience. We sincerely apologize for the issues you and your kids encountered with us. Our team has emailed you and we look forward to connecting with you directly. If you have not received our email, please reach out to Jacklyn at Jpry@ahchospitality so we can rectify these issues. Again, we truly apologize for the hiccups that occurred and hope to hear from you soon.
User:mmsims17
Trip type: Couples
Valet was the best part
06 Mar 2026
Upon walking into the hotel there is a musty wet smell that is tried to be covered up by a cinnamon scent, the cinnamon scent is not working to mask the smell. The room which was a corner view room is maybe 200 square feet and the bathroom is even smaller. Standing in the bathroom you can’t even full extend your arms before touching both walls. You could use the toilet, shower and brush your teeth all at the same time. The room did not have a fridge microwave or even an ice bucket. There were mystery stains on the bed and chair that you would think for the price you pay would be properly cleaned. In the corner room you can’t even full also see into other rooms on the same and lower floors meaning for any privacy you cannot enjoy the view and must keep the blinds closed. We went to MDRD for dinner, the food was overpriced for what it was and extremely salty. The waitress was overly pushy saying that you should order 3 appetizers on top of your main course. In the morning we walked over to the Starbucks at the JW Marriott about a 3 minute walk and were very impressed with the cleanliness and modernization of that hotel. The valet experience was the best part of our stay with friendly, helpful, and fast service, they were truly earning their paycheck with how hard they were working. Would not return to the Amway Grand and will be spending my money elsewhere for a better experience. Kylene Geyer, Owner at Amway Grand Plaza, Curio Collection by Hilton, responded to this review Thank you for taking the time to review us and provide your feedback. We sincerely apologize for the poor experience you had with us, as this is not the level of luxury we strive to provide our guests with and we hope you'll give us another chance in the future so we can share a 5-star experience with you. Again, we truly apologize and have shared your comments with our team so we can ensure this issue is corrected.
User:CarlitosFTL
Trip type: Family
Disappointed @ Amway Grand & Honors
08 Feb 2026
The property feels dated and out of touch. At 2:13 p.m., no restaurant was open, leaving me sitting alone in an otherwise grand but empty lobby.As an 11-year Diamond member, this experience was disappointing. This property no longer feels like the premier option in Grand Rapids. In the newly renovated tower, the furniture drawers do not close properly, and the room had visible food residue and dust underneath, which raises concerns about attention to detail and housekeeping standards.I understand that loyalty programs are designed to encourage repeat patronage, and that status alone does not guarantee special treatment. However, a basic level of hospitality and care would go a long way toward restoring confidence in what was once a truly grand property. Kylene Geyer, Owner at Amway Grand Plaza, Curio Collection by Hilton, responded to this review Hi Carlitos, thank you for taking the time to review us and provide your feedback. We sincerely apologize for the poor experience you had with us and we hope to make this right. Please reach out to our Director of Rooms, Lindsay, at Lhovingh@ahchospitality so we can connect with you directly. We look forward to hearing from you soon!
User:mariana f
Trip type: Business
Impeccable customer service
18 Jan 2026
I have to share my outstanding experience with Steve, who answered my call when I was looking for assistance with my niece's Alexandra stay at this location. I want to thank him for his professionalism and his kind attitude. I congratulate the hotel for having employees like Steve! Thank you. Kylene Geyer, Owner at Amway Grand Plaza, Curio Collection by Hilton, responded to this review Hi, thank you for reviewing us! We're so happy to hear about your amazing service with Steve and we hope to welcome you again soon!