This hotel is located in a very quiet area, not too far from shopping area. I misread the description, when I saw “breakfast available”, it didn’t occur to me it was the same as “free breakfast”. Wee, now I know. The attached restaurant served breakfast according to the front desk, and we were told it was about $13/person. We chose not to have breakfast there. The room was clean. The wallpaper was peeling in one area and the remote control was missing its back so we put some tape on it so the batteries wouldn’t fall out. The bathroom was really nice. It had the best shower set up I have ever seen. I would like it in my house! The bed was comfortable.
General Manager, Guest Services / Front Office at Holiday Inn Grand Rapids - Airport By IHG, responded to this review
561laurim, thank you for staying with us at Holiday Inn Grand Rapids Airport. The team appreciates your feedback about the location and comfort of your room. It's great to know you enjoyed the bathroom and found the shower setup impressive. Your comments regarding some room details and breakfast options are noted, and we value your perspective. We hope to welcome you back for another relaxing visit.
User:thedaywetravel
Trip type: Family
Old, unmaintained hotel! Stay if you must!
02 Jun 2025
Pros: the location is near a major shopping area and the Grand Rapids Airport. There is also a complimentary shuttle that picks you up and drops you off at the airport. Free parking on hotel grounds.Front desk agent Sebastian: professional, hospitable, and easy to talk to.Cons: this hotel is dated period. The carpeting throughout the entire hotel has seen better days. As you walk from the lobby past the meeting rooms to the elevator, the carpeting is loose. This could possibly pose a hazard if one is not careful to walk and accidentally trip on rolled carpet. The carpeting is also dirty. Not surprised if this is original carpeting from the time the hotel was built. You can smell its stench in the lobby. It needs serious deep cleaning or replacement all together!The rooms are old. The only thing that was replaced is the back accent wall where the headboards are located. Otherwise, EVERYTHING in the room needs a refresh.When we arrived, the bench near the full length mirror was wet and sticky. We had to clean and sanitize it before use.The desk chair had stains on it. We were grossed out, we didn’t even sit on it.The bathtub walls are showing wear and tear. The bathroom wall corners are caulked over haphazardly. Absolutely disgusting.The lamp on one of the tables was half working. One lightbulb was on but barely, while the other was completely dead.The thermostat is dated, and the wall that it sits on needs work.The bathroom door SQUEALS. This needs to be oiled down! Very unpleasant sound.Mattresses: SAGGY.I do not recommend a stay here unless you are desperate.
General Manager, Guest Services / Front Office at Holiday Inn Grand Rapids - Airport By IHG, responded to this review
thedaywetravel, thank you for sharing feedback about your recent visit. The convenience of the complimentary airport shuttle, parking, and the service provided by Sebastian are noted and appreciated. The condition and upkeep throughout the hotel, as well as the room experience, did not meet your expectations, and this input is valuable for ongoing review. Your comments regarding both comfort and atmosphere will be taken into account for improvement efforts.
User:crew480
Trip type: Friends getaway
Awesome Customer Service!
19 Feb 2025
We had placed our reservation through Park, Sleep, Fly and were pleasantly surprised with this Holiday Inn! The front desk staff was incredibly helpful and courteous, the shuttle driver was very nice and had already found the book that we left in the van, when we called the front desk, they already had it waiting for us to call to hold it. The rooms were very spacious and had coffee pods for the morning. When we returned, our flight was delayed and again our pick-up went smoothly, even with the icy roads that morning!My only suggestion would be to provide granola bars or something quick for those 4:30 am travelers who need to be at the airport earlier than when the breakfast begins. I do love the HI breakfasts, that is why we selected this hotel to begin with.
General Manager, Guest Services / Front Office at Holiday Inn Grand Rapids - Airport By IHG, responded to this review
It’s wonderful to hear you had a great time at Holiday Inn Grand Rapids Airport. The team is thrilled to know they were able to assist you with your belongings and make your stay comfortable. Your suggestion for early morning travelers is appreciated and will be considered for improving guest experience. We're looking forward to welcoming you back in the future!
User:Aaron B
Trip type: Solo travel
Awful experience
22 Jan 2025
Haven’t received my $100 deposit back, it’s been well over a week and I left the room in the same shape as i entered it minus bed not being made plus some trash. Heat didn’t even work in the room either plus the sink drain took insanely long to drain. Parking lot was awful too on top of it, stay away from this place if you want a good stay.
IHG Service, Owner at Holiday Inn Grand Rapids - Airport By IHG, responded to this review
Hello Aaron B,Thank you for your stay at the Holiday Inn Grand Rapids - Airport, Michigan. We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.I hope you stay with us again!Best regards,Clayton G.Case ManagerIHG Hotels and Resorts Service
User:mamamarz
Trip type: Couples
Ended up here thanks to a voucher from AA and loved it
02 Aug 2024
Due to delayed and cancelled flights, we ended up in Grand rapids instead of Traverse City and American airlines gave us a voucher for the holiday inn. Once we landed, I called the hotel and they had a shuttle to us within 5 minutes. The young lady at the desk was extremely friendly and helpful for our check in. We put our luggage away and went to eat at the restaurant in the hotel. The restaurant ended up being closed due to a sick employee but the front desk crew said the shuttle would take us anywhere we wanted to go to eat. So, we did, and one of the employees went with us to make sure the shuttle driver knew where the restaurant was. The shuttle picked us up when we were done. Everything about this hotel was perfect, especially with a long flying day, delays and cancellations. Excellent staff, service, and the room , bed, pillows etc were great. Loved it!
Grand Rapids Area, Grand Rapids - MI
About Holiday Inn Grand Rapids - Airport
User Rating & Reviews
17 Jun 2025
02 Jun 2025
19 Feb 2025
22 Jan 2025
0204 505 9777