Hilton Garden Inn Rockaway

Recent Reviews: 751

• User:Taty Arevalo M

  Trip type: Couples

  ? The problem wasn’t the eggs, it was the way we were treated

  03 Sept 2026

  My husband and I stayed at the Hilton Garden Inn Rockaway on May 26. The next morning, around 9:30 a.m., we went to breakfast. From the moment we sat down, our server seemed irritated, placing the silverware and plates on the table abruptly and making us feel like we were inconveniencing her.We ordered eggs over easy, but one of them came over hard. When we politely asked if it could be corrected, she became upset and told us the chef had already left, the kitchen was closed, and she would not cook another egg. We asked for the manager, but instead of first asking what had happened, she came to the table already defensive and immediately repeated that no more eggs would be made. She had not even heard our side of the story.The manager eventually offered Hilton points as compensation, but more than three months later, those points were never added to our account. The issue was never just an egg — it was the rude treatment and the way management handled such a simple situation. When you’re traveling, a hotel should feel like a welcoming place where you can relax and feel comfortable away from home, not a place where you’re made to feel like a burden. We have stayed at Hilton properties many times, but based on this experience, my husband and I would not recommend this location.

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• User:Ashley B

  Trip type: Family

  Book your wedding block literally anywhere else!

  21 Jun 2026

  If you are planning a wedding and want to keep your sanity, DO NOT book your room block here. Planning a wedding is stressful enough, but the sheer incompetence & lack of organization from the management team at this hotel added an entirely unnecessary level of anxiety to our wedding planning process.From start to finish, the management team was absolutely useless. Firstly, multiple guests of ours booked and paid for a two-night stay, only to check their reservation confirmation and see only 1-night was on there and had to then call the hotel to fix the issue for them. Secondly, and the worst problem of all, was that we countlessly tried to ask for an update to our block and the only list they would send had 20 people on it... we know well over 40 rooms were booked and others confirming they were on our block but wouldn't be on the list we got. Then they would try to say "oh there's another list we weren't including" which still would only add 5 more rooms and be nowhere near 40 rooms. So on one hand, we had management telling us 50% of our block was still available, but then if you called the front desk they would tell you the room block was 100% full! It absolutely made me feel like I was going insane and very uneasy about something so simple that the management team should be able to handle with their eyes closed. They then charged us (the bride and groom) for our hotel room which you're supposed to get free as a courtesy because according to them our block wasn't full, even though it clearly was since all 65 welcome bags we handed out were all gone. Multiple family & friends called us expressing the issues and difficulties this hotel gave them when trying to book their rooms - literally the only thing you need to be able to do when working at a hotel!!A hotel management team is supposed to make your wedding weekend easier for you and your guests. Save yourself the headache—book your wedding block literally anywhere else. This management team does not deserve your business.

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• User:LakeWaconia

  Trip type: Business

  Don't stay here if you want breakfast

  10 May 2026

  Been staying here 1 week/month for years for work. Rooms have been recently remodeled and are clean. Main reason for picking Garden Inn has always been for the full and healthy breakfast options. I have no problem paying for it, but the availability and options have spiraled into nothingness in recent years. Used to be a full buffet, plus options to order omelettes, etc... Buffet is long gone and if you can get someone to actually serve you (waited 20 minutes this morning to actually place an order) the only options are fried or scrambled eggs, bacon, sausage and potatoes. Time to find another place to stay in Rockaway.

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• User:SammySyracuse

  Trip type: Couples

  Limited restaurant and early check in fee of $75

  19 Apr 2026

  Biggest complaint is arriving at 2PM, being told the room is ready and then told check in at 4PM unless you pay $75! Occupancy was low for a Saturday. No restaurant hours for dinner. The bar was not open when we were there. There is a mall across parking lot for food. The room was adequate. We did argue the fee and we were allowed to check in. We probably will not book at this hotel again.

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• User:Lori P

  Trip type: Family

  TERRIBLE EXPERIENCE

  07 Dec 2025

  My family and I, along with approximately 25 rooms in total-booked the Hilton Hotel in Rockaway, NJ for an overnight stay after a wedding. I must say, it was terrible. First, to check in 25 rooms they only had 1 man working the front desk, which led the immediate family and the bride & groom to be late for their photos at the wedding venue. There were Welcome Bags for each room and they were not handed out to them. These Welcome Bags cost the bride & groom quite a bit of money. Also, another question is-why were they not handed out and what happened to them? This is beyond unacceptable and I feel that(at the least)the Bride & Groom need compensation for this. I would never stay at this hotel or any other Hilton again due to this fact and all of our family and friends feel the same. Very disappointed in not only the service but also when I contacted the hotel they gave me a name & number and the person has YET to call me back!!

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