Red Roof Inn Hartford - New Britain

Recent Reviews: 655

• User:Alexander M

  Trip type: Couples

  Not Trying to be Clever - This Place is Dangerous

  07 Mar 2026

  Absolute trash, the upkeep and the people who work there.The room looked like it had been cleaned with a dirty sock, and the bathtub/shower might as well have had a sign that said "Please enjoy your complimentary skin infection." The whole lobby reeked of weed and cigarettes, and when I spied a dog in the corner, I thought, "That's nice, they allow animals!" But it turns out what I thought was baggage and a pet was actually a displaced person and their animal taking refuge. Do I have a problem with weed, cigarettes, and unhoused people? Absolutely not, I practically encourage anyone to party and misbehave a little bit, I mean, come on, isn't that the appeal of a hotel? And giving less fortunate folks some respite from the cold? By all means, unhoused people are society's most vulnerable; we should show them some compassion.But were they aggressively thrown out by invasive security guards at 3:00AM for baseless accusations of nonpayment? We wouldn't know. We didn't have time to ask because WE WERE TOO BUSY BEING THROWN OUT AT 3:00AM! Why? According to the monosyllabic security guard who woke my partner and I by pounding on the door like some maniac, saying "your room isn't paid for, you need to leave immediately, hotel policy." Well, we were confused because how did we get our keys, parking pass, why did they check our ID’s on arrival, how did they know that we had family staying with us? When I explained that my mother made the booking, and whether or not he spoke with her, he said "tried knocking and they didn't answer." Maybe because it was 3:00AM? So protocol for these folks is to kick their guests out with a mumbly explanation and no course correction or double-checking the booking information. Stellar!Once I realized I was matching wits with a boulder I said, "you know what, I don't want to stay in this ****hole anyway!" We hastily packed up, I yelled a string of very unkind (but, in my opinion, justified) things to the hostile staff and exited. Ever been woken up by assaultive pounding on your door when you're out of your comfort zone? AND you haven't done anything wrong? AND there’s been a recent death in your family? It's not a good feeling.Also how am I supposed to ‘trust’ some random dude is what they say they are? He didn’t have any credentials, just a dumb expression, costume shop quality uniform and Yankees cap. Thinking back, the right move would be to call the police and say, “there’s a strange man outside my hotel room demanding we leave. We haven’t done anything wrong. We don’t feel safe.”This place is pure trash.Did I also mention my partner and I just came from a wake for the untimely passing of a close family friend? Add that to the mix with the ungodly 3:00AM timing, yeah that would make anyone irate.Furthermore, I’ve been in the hospitality business for over twenty years, and there’s at least five different ways to handle a booking issue and none of them involve throwing people out. Maybe double check the information, ask for billing confirmation, talk to your staff members “were these folks properly checked in?”, wait until an appropriate hour and inquire in person, make a telephone call, USE COMMON SENSE. I guess that’s too much to expect. Was my exit hostile? You bet, I returned my card by spitting on it, sticking it to the wall, then suggesting they store it in an intimate and uncomfortable part of their body. I regret nothing.After relaying this story to my mother, who made the booking, she confirmed that our room was valid and paid for, and this, according to them, "not the first time this has happened." Well, don't let it happen to you. Avoid this place like the bubonic plague; honestly it was such a dump it feels like you could actually contract it. Also I’m reading all these other completely scathing reviews, each one seems to escalate in how horrible this place is, and I feel like we’re in the top tier of contenders for “worst experience.” I’ve read about bed bugs, roaches, feces/urine stained linens, rude and sexually predatory staff, drug use, racial profiling, car break ins, and other various criminal activities. And every response is the same copy & paste, boilerplate BS, “we’re very sorry about your unpleasant experience at the Red Roof Inn Hartford - New Britain, we take these ____ seriously and are working to make …” An apology means a regretful acknowledgement, with the intention of preventing it from happening again. Yet this place keeps rolling out the hits. Do us all a favor, close your doors. You ‘tried’, you failed, your failures outweigh your non-existent virtues, and frankly this place feels dangerous enough to be deemed a criminal organization. Honestly, the health board should contacted, and we're discussing legal options. Madison Velian, Marketing at Red Roof Inn Hartford - New Britain, responded to this review Dear 939alexanderm,We are sorry to hear your recent experience at the Red Roof Inn Hartford - New Britain did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.  Sincerely,ErikaRed Roof Management RediResponse Specialist

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• User:Dream59857009090

  Trip type: Family

  Sam helped me in a-dire time in need I appreciate it. She had great customer service with a smile

  16 Feb 2026

  Sam helped me in a time of need made me laugh and she even helped me get some reward points deff recommend! she works with you I instead of just trying to get your dollar Madison Velian, Marketing at Red Roof Inn Hartford - New Britain, responded to this review Dear Dream59857009090,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartford - New Britain. We're delighted to hear that Sam provided exceptional customer service during your stay. It's wonderful to know that she not only assisted you in your time of need but also brought a smile to your face and helped you with your reward points. We truly appreciate your recommendation and are glad that Sam demonstrated our commitment to working with our guests rather than just focusing on the bottom line.We hope to continue to provide great experiences for you here at Red Roof. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ReysheRed Roof Management RediResponse Specialist

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• User:Amy F

  Trip type: Couples

  Great hard working staff

  26 Jan 2026

  The Manager Erika has really worked hard to fix the problems here. We appreciate her and the staff Devin, Samantha,Jenn,etc.. the security guards are the Best ! The maintenance and housekeeping are very friendly and work very hard. I appreciate this staff for all of their devotion and dedication to their jobs & making improvements here at the hotel Madison Velian, Marketing at Red Roof Inn Hartford - New Britain, responded to this review Dear AmyfN4221ZA,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Hartford - New Britain. It's heart-melting to hear that you appreciate the hard work and dedication of our staff, particularly Manager Erika and team members Devin, Samantha, and Jenn. It's wonderful to know that our security guards, maintenance, and housekeeping staff have made such a positive impression with their friendliness and commitment to improving the hotel. We aim to provide you with an exceptional experience at Red Roof. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Hannah Red Roof Management RediResponse Specialist

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• User:Stacy C

  Trip type: Couples

  Sam at the front desk..

  08 Jan 2026

  My room is fine, it’s quiet. My one and only complaint is getting clean towels. I’ve already asked 3 times.. hopefully I’ll get them tomorrow. However, Sam at the front desk was great! She helped me get a lower rate and signed me up for rewards which I really appreciate! Thank you Sam! You’re the best! Madison Velian, Marketing at Red Roof Inn Hartford - New Britain, responded to this review Dear R3664DYstacyc,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartford - New Britain. We're so glad Sam's assistance with your rate and rewards sign-up made a positive impact. We are grateful for your comments. We also acknowledge the situation you described regarding the towels you mentioned. We value your comments.We hope to continue to provide great stays for you. Thank you again for sharing your experience with us at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,DevineRed Roof ManagementRediResponse Specialist

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• User:Margaret M

  Trip type: Family

  Jennifer at the front desk was always there when I had questions or needed help. She even remembered my name. 😊

  22 Dec 2025

  Jennifer at the front desk of the Red Roof in New Britain CT was the kindest host I ever had. She never made me wait extremely helpful . So far the best hotel employee I ever had . Madison Velian, Marketing at Red Roof Inn Hartford - New Britain, responded to this review Dear X851xymargaretm,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartford - New Britain. We greatly appreciate you taking the time to share your positive experience with Jennifer at our front desk. It's delightful to hear that she provided outstanding support and made you feel welcome.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist

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