Outrigger Ka'anapali Beach Resort

Recent Reviews: 9235

• User:991kathleeni

  Trip type: Family

  Big Storm, cancelled flights

  05 Apr 2026

  There were eight of us in three rooms. Two of our four teens were exchange students. It was so enjoyable. A "Kona" storm left 41 inches of rain in 24 hours with lots of wind. The resort was phenominal in the effort to accommodate us when our flight was cancelled. They were so kind about it! This was our 12th stay at this resort, and won't be the last. Kauiolaakea Kaina, Guest Services / Front Office at OUTRIGGER Ka'anapali Beach Resort, responded to this review Thank you so much for sharing your experience with us. We’re truly honored that you’ve chosen to stay with us for the 12th time—it means the world to our team.It sounds like your visit was certainly memorable, even with the Kona storm bringing such intense weather. We’re glad our team was able to support you during the unexpected flight cancellation and help make a challenging situation a bit easier. Your kind words about their efforts and hospitality will be shared with them—they’ll be so encouraged to hear this.We’re especially happy to know your group, including your exchange students, still had such an enjoyable stay together. Creating those meaningful moments, even during unforeseen circumstances, is what we strive for.We look forward to welcoming you back for your 13th stay and many more to come!

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• User:Jessamy L

  Trip type: Solo travel

  Relaxing, low key resort right in the beach. My second year staying here and not my last

  04 Apr 2026

  This is my second year staying at the Outrigger Ka’anapali Beach Resort. Lovely, relaxing property, spotless, very friendly vibe. The Premium ocean view room was a perfect size, well-appointed and spotless. Rooms are well instantes and not noisy between the walls. The staff are top-notch, professional and friendly. Specifically, Vangie from housekeeping was a delight-so kind and friendly. She made sure I had what I needed each day. Adrian set up my cabana (and took my reservations). This is the second year he’s helped me and was absolutely wonderful! Dustin and Alexis at the front desk were accommodating and invaluable. Kauiolaakea Kaina, Guest Services / Front Office at OUTRIGGER Ka'anapali Beach Resort, responded to this review Aloha,Thank you so much for choosing to return to Outrigger Ka’anapali Beach Resort for a second year—we’re truly honored to welcome you back.We’re delighted to hear that you enjoyed the relaxing atmosphere, spotless accommodations, and comfort of your Premium Ocean View room. It’s especially wonderful to know that our team helped make your stay memorable. I will be sure to share your kind words with Vangie, Adrian, Dustin, and Alexis—they will be thrilled to know they made such a positive impact on your experience.Mahalo again for your continued support. We look forward to welcoming you back for many more stays in the future!

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• User:809debbis

  Trip type: Couples

  Perfect Location & Friendly Staff

  02 Apr 2026

  The staff was extremely friendly during our week in Maui. During our stay, Risteta took excellent care of our room … she made us feel like we were her only guests. The property is in a great location for activities and Whalers Village for shopping, restaurants, and spirits. Kauiolaakea Kaina, Guest Services / Front Office at OUTRIGGER Ka'anapali Beach Resort, responded to this review Aloha, Thank you for your kind words! We’re so glad you had a wonderful stay with us in Maui.It’s especially great to hear that Risteta took such excellent care of you—we’ll be sure to share your recognition with her, as she’ll truly appreciate it. We’re also happy you enjoyed our location and easy access to Whalers Village for shopping and dining.We hope to welcome you back for another memorable visit soon!

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• User:Kimi B

  Trip type: Family

  Feeling cheated

  02 Apr 2026

  Total Scam- I am unhappy about being charged an additional 600 in resort fees, when there is small pool, no gym, no beach chairs (only available for rent). When I asked what the mandatory resort fee covers I was told tea and internet. How is this even legal? Kauiolaakea Kaina, Guest Services / Front Office at OUTRIGGER Ka'anapali Beach Resort, responded to this review Aloha, Thank you for your feedback. We’re sorry to hear about your frustration regarding the resort fee.We understand how important it is for fees to feel transparent and provide clear value. Our resort fee is mandatory and helps cover a range of amenities and services available to guests during their stay; however, we regret that this was not clearly communicated or did not meet your expectations.Your comments have been shared with management as we continue to review how we communicate and deliver value around these offerings. We truly appreciate you bringing this to our attention.

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• User:Jennifer K

  Trip type: Couples

  Lyn the housekeeper is the best

  30 Mar 2026

  Beautiful hotel right on the sand! Great food and very friendly staff. Our housekeeper Lyn on Floor 4 in the Papaku building was so kind and helpful. She did a great job servicing our room throughout our 1 week stay and greeted us by our first and last names too! Thank you! Michelle Perlas-Neri, Other at OUTRIGGER Ka'anapali Beach Resort, responded to this review Aloha Jennifer,Mahalo for taking the time to review your recent stay with us at OUTRIGGER Kaanapali Beach Resort. We’re so happy to hear that you enjoyed your stay with us and your encounters with our staff were pleasant. We will certainly forward your email to the respective department manager of Lyn, so we can all celebrate and recognize the wonderful service she provided.Your kind words about our team are deeply appreciated. Our staff takes great pride in sharing the aloha spirit and the traditions of Hawaiʻi and knowing that you felt welcomed and connected to the culture makes all of us incredibly proud.Mahalo again for being our guest and for embracing the experience so wholeheartedly. We hope to welcome you back someday — until then, may the memories of your stay carry the spirit of aloha with you wherever you go.Me ke aloha pumehana (With warmest aloha), Michelle Perlas-Neri, Rooms Administrative Assistant

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