Airport Honolulu Hotel, Trademark Collection By Wyndham

Recent Reviews: 1440

• User:rochelleforster

  Trip type: Couples

  This hotel needs to be demolished and re-built

  19 Mar 2026

  We are Wyndham members but were put at the end of the hall, which was filled with bags of garbage; the room was musty and smelled terrible. We did get it changed (front desk person said they were new..., but this is no excuse when there so many other rooms available). Our new room ac made loud noises all night, going on and off; the toilet water kept running. We were told to call when we arrived at the airport so the shuttle could pick us up; the phone number was not working. Luckily I did have another telephone number and front desk could not clearly point us to where to go wait. Kept telling us in front of number 19 - why not tell us by Terminal 1 and tell us that in advance when I had emailed and they were texting me. To go back to the airport the shuttle only runs 1x per hour?? why . other hotels it is every 15 or 30 minutes. We ended up taking a taxi. Frankly I thought that the hotel was not up to standards for an airport hotel with the Wyndham name on it - neither the building which is old and needs updating nor the staff who did not seem so competent. Kanchana Inthasone, Other at Airport Honolulu Hotel, Trademark Collection By Wyndham, responded to this review Thank you for taking the time to share your detailed feedback. I'm very sorry to hear that your experience did not expectations, especially as a Wyndham member. Please accept our sincere apologies for the condition of the hallway and the initial room you were assigned. This is certainly not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams. Regarding the shuttle service, I'm very sorry for the confusion and frustration caused. The phone line issue and lack of clear directions are not acceptable, and we are actively working to improve our communication. We also understand your concerns about the shuttle frequency and will take this into consideration as we evaluate our service schedule. We truly regret that your stay did not reflect the standards associated with the Wyndham brand. Your feedback is invaluable in helping us identify areas that need improvement, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a much better experience in the future.

  Read more

• User:Vacation08915206023

  Trip type: Solo travel

  Excellent location

  11 Mar 2026

  Rooms clean. Comfortable bed and enough pillows for extra comfort. Convenient location to the airport. Kanchana Inthasone, Other at Airport Honolulu Hotel, Trademark Collection By Wyndham, responded to this review Thank you for your kind feedback! We're delighted to hear that you found your room clean, the bed comfortable, and appreciated the extra pillows for added comfort. We're so glad our convenient location near the airport made your stay even more enjoyable. We hope to welcome you back again soon!

  Read more

• User:Evan S

  Trip type: Business

  Sleep was my priority - this place did not deliver

  06 Mar 2026

  Finding the hotel was the first challenge. There is no signage at the airport. I understand guests are expected to phone the hotel to request shuttle bus pickup. I walked but the route was not obvious. Room was dated but clean. Mattress was lumpy and needs to be replaced. My room was in the rear building and there was noise from what sounded like heavy machinery all night. I struggled to sleep. Dinner in the restaurant was good and not unreasonably priced. Unannounced amenity fee is irritating. The stay was disappointing overall, as my basic expectation was a good night’s sleep before a long haul flight. Kanchana Inthasone, Other at Airport Honolulu Hotel, Trademark Collection By Wyndham, responded to this review Mahalo for taking the time to share your feedback regarding your recent stay with us. We're sorry to hear that you experience did not meet expectations. We understand how frustrating it can be when directions to the hotel are not clear. Your feedback will be shred with our team as we continually look for ways to improve the arrival experience for our guests. While we're glad to hear that you found your room clean and enjoyed your dinner at the restaurant, we apologize for the issues you encountered with the room. We also regret any frustration and appreciate your candid feedback. Thank you again for staying with us and for providing valuable comments that help us improve. Mahalo!

  Read more

• User:Neal F

  Trip type: Family

  Excessive parking fees and amenity fees

  24 Feb 2026

  I recently had a 3 day stay at the Airport Honolulu Hotel, Trademark Collection By Wyndham. I selected this hotel because of location and it appeared to be fairly priced, but I was not aware of all the extra fees. I thought my room fee was $120 a day, but I actually paid $194 a day. I was assessed a $44 parking fee and a $30 “amenity fee” per day. These fees were excessive, poorly disclosed, and entirely disproportionate to the quality of the property. The carpeting throughout the hotel looks old and the overall decor looks outdated. Also, it's ridiculous to charge $75 for a losing the tiny paper parking ticket. Kanchana Inthasone, Other at Airport Honolulu Hotel, Trademark Collection By Wyndham, responded to this review Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the frustration you experienced concerning the parking and amenity fees. We understand how disappointing it can be, and we regret that the additional fees were not as clear as they should have been during the booking process. Our daily parking and amenity fees are standard charges that help us maintain on-site parking availability, property upkeep and the services included with each stay. Your comments regarding the appearance of the hotel have been shared with management, as we are continually working on improvements. We truly appreciate you taking the time to provide detailed feedback. We hope you will consider giving us another opportunity in the future to provide a stay that better reflects the value and hospitality we strive to offer.

  Read more

• User:Travel_Christopherr

  Trip type: Family

  Decent Option Amongst Very Few Choices at the Airport.

  22 Jan 2026

  This hotel was fine. Shuttle from the airport was timely and free. The staff were friendly, helpful, polite and generally efficient. The rooms are outdated, as many have mentioned here, but it is a large airport hotel in which I doubt most people spend more than one or two nights. I didn't have any problem with the decor or room comfort. Yes, the hotel is pricey, like all accommodation in Honolulu, and they do ad an amenity fee for...what exactly? Breakfast was filling and tasty, and pricey. Overall it was an OK experience given the very few options that we had at the time. Kanchana Inthasone, Other at Airport Honolulu Hotel, Trademark Collection By Wyndham, responded to this review Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our airport shuttle convenient and that our team provided friendly, helpful, and efficient service during your stay. We appreciate your understanding regarding the nature of a large airport hotel and are glad to know that your room comfort met your needs. Your comments regarding pricing, the amenity fee and breakfast are truly valuable and have shared with our management team as we continually evaluate how to improve the overall guest experience. We appreciate you choosing to stay with us. We hope to have the opportunity to welcome you back and provide a better experience in the future.

  Read more