Hilton Hawaiian Village Waikiki Beach Resort

Recent Reviews: 21306

• User:Nomad788002

  Trip type: Family

  Not an ideal stay

  21 Sept 2026

  I honestly don’t understand what all the fuss is about with this resort. Our stay was far more hectic and crowded than relaxing, and for a family traveling with a young child, I would not recommend it.First, everything is a queue. The resort is enormous, and it felt extremely crowded everywhere we went — check-in, check-out, elevators, pools, buffet, and other common areas. Instead of feeling like a relaxing resort vacation, it often felt like we were standing in line or navigating crowds.The parking situation was especially frustrating. The resort already charges a resort fee, and on top of that, parking is around $75 per night, which I find extremely expensive. We chose to park at a nearby lot for around $20–$25 per night instead. However, because we were traveling with our 3½-year-old son and I was pregnant, this became a major inconvenience. If we forgot something in the car, we had to walk back about 15 minutes each way. With a young child and pregnancy, that was not practical and made the stay much more stressful.The buffet experience was also frustrating. There was a line just to get into the buffet, and then when we were given the bill, the waiter specifically pointed out the total and the tip amount. I found that unnecessary and uncomfortable. I think most people who dine at restaurants understand where the tip section is on a bill — we don’t need it pointed out to us as if we’ve never seen a restaurant receipt before.The cleanliness was also disappointing. We found a cockroach in our room. In addition, the hallways and common areas did not appear to be maintained to the standard I would expect from a resort at this price point. There was visible dirt and sand throughout the corridors, and they often looked like they hadn’t been properly vacuumed.The resort also charges a significant amount for beach amenities. Even as a hotel guest, you have to pay around $100 for one day for an umbrella and two beach chairs. Considering the room rates, resort fee, and other charges, I found the additional cost very hard to justify.I can see that some people may enjoy a huge resort with lots of restaurants, pools, and activities, but that wasn’t what we were looking for. For us, especially traveling with a toddler while pregnant, the experience was more hectic than relaxing. The combination of crowds, queues, expensive parking, additional beach charges, and cleanliness issues made the stay quite disappointing.For a family with young children, I would personally look for a smaller, more manageable property where getting around doesn’t feel like such an ordeal. General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review Aloha,Thank you for taking the time to review your experience. Our team deeply regrets the issues you encountered and sincerely apologizes. We hold ourselves to an exceptional standard, and your stay fell below it. Rest assured, we are taking appropriate measures to ensure our environment remains immaculate, our services thoughtful, and our guest experience seamless. We understand the value of inviting amenities and a welcoming facility, so these matters are being addressed with all due diligence. Thank you for your thorough review. We appreciate your feedback and hope to welcome you back for an experience that better reflects the standards we hold. Sincerely, Guest Services Manager

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• User:Yvonne M

  Trip type: Couples

  It was the best!

  19 Sept 2026

  It was great! And Elizabeth cleaned our room to the best of her ability. I’m a messy guest. General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review Aloha Yvonne,Thank you for such a wonderful review. Elizabeth will be delighted to know her care made such a difference, and it sounds like she handled the challenge of a well-lived-in room with grace. We loved having you with us at Hilton Hawaiian Village and would be thrilled to welcome you again anytime!Sincerely,Guest Services Manager

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• User:Gail B

  Trip type: Friends getaway

  Self contained “village”

  19 Sept 2026

  You can find everything you need here.- food, dining, shopping, and the beach. Highly recommend abc store to find everything you need at more reasonable prices. Room was comfortable, but smaller than expected. General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review Aloha Gail B,Thank you for joining us at Hilton Hawaiian Village. We're glad that you found everything you needed in our little slice of paradise. We're sorry to hear your room was not as large as you expected, but we hope you had a comfortable, relaxing stay regardless. If your travels ever bring you back to Honolulu, we hope to welcome you again.Sincerely, Guest Services Manager

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• User:George S

  Trip type: Couples

  Avoided all costs

  18 Sept 2026

  This place is an absolute dump. There’s active construction there’s garbage everywhere. It’s literally awful.Save your money and you’d be happier working than taking a vacation here. General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review Aloha George,Thank you for taking the time to share your experience. We’re sorry your visit left such a negative impression and that the condition of the surroundings fell well short of what you expected from your time away. Your concerns deserve careful attention from our leadership team, and we appreciate you bringing them forward. Please accept our sincere apologies for any inconvenience, and we hope there may be an opportunity in the future to provide you with a stay that better reflects the high standards we always strive to maintain.Sincerely,Guest Services Manager

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• User:MBWorldTraveller

  Trip type: Solo travel

  Hilton Hawaiian Village Waikiki Beach Resort

  18 Sept 2026

  The Hilton Hawaiian Village Waikiki Beach Resort seems to be stuck in the late 90s/early 00s. Though the buildings were well maintained and some areas are being remodeled, the décor has that decades-old look and feel. Check-in and check-out took forever; while I was waiting, I noticed they took a long time with every guest. There is a separate line for Hilton Honors Platinum/Gold but no check-in agent manning that line when I arrived. My room was fine but it had not been totally cleaned and there were used plastic utensils in a drawer and Polident packets in a bathroom drawer.As a Hilton Honors Gold member, was given an upgrade to a partial water view in the Tapa Tower, which was appreciated. Loved having the beach right there. I liked the comfortable bed and bedding with power outlets next to the bed. Wi-fi worked fine. And kudos to housekeeping for not tucking in tightly the sheets/cover, which I like and is rare to see at other hotels worldwide. Was given two free bottles of water, which was fine considering Honolulu water is potable. Loved the mini-fridge and coffeemaker with coffee/tea packets. Though the coffeemaker was not working right so I requested a new one, which was promptly provided. Also loved the $18 daily dining credit as a Gold benefit, which worked great thanks to the two Starbucks on-site, which had affordable prices unlike the hotel restaurants with astronomical prices (did not eat in any.) Parking rates were criminally expensive so did not rent a car. Uber works fairly well in Honolulu.The bathtub was slippery so need to be careful, also had a slow drain with water filling up quickly. And something was going on with the elevators, which at times took a while to appear; one lady mentioned she got stuck in one.Mandara Spa in Kalia Tower is being renovated so the actual facilities (steam room, sauna, etc.) are not open; they perform treatments in individual rooms. So I did not partake. When I asked when they would be ready, they didn't have a completion date! And worse, Hilton's website does not mention at all that the spa facilities are closed for renovation.Also not a fan of that ridiculously expensive daily resort fee, of which I only used the wi-fi, which is free for Gold members anyway, and did not care for any of the other items. General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review Aloha,Thank you for taking the time to leave us a review. We’re glad to hear you appreciated everything from the beach and your convenient room amenities to the helpful service you received during your stay. It's disappointing to hear about the areas where your experience did not meet expectations, and we appreciate you bringing these concerns to our attention. We hope you’ll consider giving Hilton Hawaiian Village another opportunity to provide you with a more enjoyable visit.Sincerely,Guest Services Manager

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