Shoreline

Recent Reviews: 2789

• User:mjatravelbug

  Trip type: Friends getaway

  terrifying experience

  09 Jun 2026

  Unfortunately, I cannot recommend this hotel based on my experience.During my stay, there was a significant police incident involving the room next to mine. In the early morning hours, there was repeated shouting, loud commotion, and officers pounding on the neighboring door. As a guest staying immediately next door, it was a frightening and unsettling experience, especially not knowing what was happening or whether there was any danger.I understand that the hotel did not cause the incident. My disappointment stems from how it was handled afterward.When I approached the front desk and manager the following morning, there was no acknowledgment of the disruption or concern for the guests affected. A simple apology or expression of empathy would have gone a long way. Instead, the conversation focused solely on the fact that no refund would be provided.I later reached out directly to the General Manager by both email and text message and did not receive a response.While unexpected situations can happen anywhere, hospitality is demonstrated by how guests are treated when those situations occur. Unfortunately, I left feeling dismissed rather than cared for.There are many hotel options in the area. Based on my experience, I would choose one of those instead.

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• User:Carrie C

  Trip type: Family

  Saved Us In Our Time of Need

  15 Mar 2026

  We got “stranded” when our first flight delayed due to the Kona Storm and missed our connection. The airline couldn’t rebook us for two days. It took us 3 hours of sitting in the rain in an area with no electricity to find this hotel. They by the grace of god had a room available! It was not a big room, but had a bed and a bathroom and it was clean, and that’s all we needed! The hotel is beautiful, very colorful, and all staff made us feel welcome. It was a little pricey but we were happy to pay and would definitely stay there again if ever given the chance! Aaron Hotel Manager, Other at Shoreline Hotel Waikiki, responded to this review AlohaThank you for your wonderful review. We’re so glad we could assist you during a challenging travel situation and provide a clean and welcoming room when you needed it most.It’s fantastic to hear that you enjoyed our colorful hotel and felt well taken care of by our staff. We appreciate your understanding regarding the rate and are thrilled that you would stay with us again in the future.We look forward to welcoming you back whenever the opportunity arises.Mahalo

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• User:120susani

  Trip type: Solo travel

  Stylish design, but noisy, uncomfortable, and poor treatment of guests

  25 Jan 2026

  I stayed at Shoreline Hotel Waikiki for one night from January 23–24, 2026 while in town for the BIA tradeshow. As a lighting designer, I was initially drawn to the colorful, playful design and relatively low price, and the location just a block from Kalakaua Avenue sounded ideal.Unfortunately, the actual experience did not match the appearance. The hotel is directly across from a Ross Dress for Less, and there were many people loitering around the entrance area, which did not feel welcoming when arriving with luggage. At check‑in I was charged a hotel/resort fee and a 100‑dollar refundable deposit that were not clearly disclosed in my original reservation. As of now, that deposit has still not been refunded.The room itself appeared fairly clean, and the design touches were nice, but the stay was not comfortable. The air conditioning unit was so loud that I could barely hold a phone conversation with it running. The bed linens were clean, but the mattress was extremely uncomfortable, and I did not sleep well.Check‑out was the worst part of the experience. I returned to my room a little before 11 a.m., assuming check‑out was at 12 p.m. The front desk called to inform me that check‑out was at 11 and did so in a surprisingly rude tone, immediately threatening additional charges. I apologized and said I was actively packing up to leave. Within about 15 minutes, security forcefully opened the door; the safety latch stopped them from entering, and they seemed surprised to see me clearly packing to walk out. This felt unnecessary, aggressive, and disrespectful.In summary, the designers have done a good job making this older property look fun and attractive, but beneath the bright colors the comfort, noise level, charges, and guest treatment were very disappointing. I would not choose to stay here again and would not recommend it to other travelers, especially those who value a comfortable night’s sleep and professional front‑desk service. Aaron Hotel Manager, Other at Shoreline Hotel Waikiki, responded to this review AlohaMahalo for sharing your detailed feedback. We sincerely apologize that your stay did not meet your expectations, especially regarding comfort, noise, and the check-out experience. Guest satisfaction and respectful service are extremely important to us, and we regret that our team’s actions fell short in this instance.We also want to clarify that the amenity fee is indicated on all booking websites; however, whether it is collected at the time of booking depends on which site the reservation is made through. The security hold is also disclosed, though the wording may differ between sites, sometimes referred to as a “hotel” or “property” fee. We apologize for any delays in your deposit refund and will follow up to ensure it has been processed.Your comments regarding room comfort, air conditioning noise, and front desk interactions are taken very seriously and will be shared with our management team for review and improvement. We truly regret that your experience was disappointing and appreciate your honest feedback, which helps us continue to enhance the guest experience.

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• User:Patrick L

  Trip type: Couples

  It is not a 4 star hotel

  21 Jan 2026

  The hotel is in a excellent location. Right in the heart of everything. The staffs are friendly and helpful. But it is not what one expect for a 4 star rating hotel. The negative side is overall condition of the hotel is quite run down. Rooms are tiny and tight space all around. All facility overall are quite dated . The rooftop swimming pool is a joke. It looks like it has been abandoned for years. Dirty and not useable at all. Hotel security is also weak. No key card access is require to the elevator. Meaning anybody can walk in the hotel and have access to your floor. And there quite a few occasion the front reception desk and the lobby area is empty with no staff. Aaron Hotel Manager, Other at Shoreline Hotel Waikiki, responded to this review AlohaMahalo for sharing your feedback. We’re glad you appreciated our excellent location and found our staff friendly and helpful. We sincerely apologize that certain aspects of the hotel, including room size, overall condition, and the rooftop pool, did not meet your expectations.Regarding security, we would like to clarify that while the elevators do not require a key card to access floors that all guest rooms have secure locks. Your comments about staffing in the lobby will be shared with our management team to ensure coverage and prompt service at all times.We appreciate your observations as they help us identify areas for improvement and enhance the guest experience.

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• User:mountain820

  Trip type: Solo travel

  Comfy hotel in great location

  09 Dec 2025

  The location of the Shoreline is perfect. The beach is an 8 minute walk, and everything you need is close by. The room was nice, bed was comfortable, and I really had a comfortable one-week stay.I will definitely stay here again. Although the hotel (and room) is nice, this is in a very densely packed part of Waikiki, so there is some outdoor noise. Aaron Hotel Manager, Other at Shoreline Hotel Waikiki, responded to this review AlohaMahalo for your feedback. We’re glad you enjoyed our perfect location, comfortable room, and bed, and that you had a pleasant one-week stay. We appreciate your note about outdoor noise, which can occur in such a vibrant and busy area of Waikiki. We look forward to welcoming you back for another comfortable stay soon

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