Hawaii Island Resort

Recent Reviews: 33

• User:Lex S

  Trip type: Family

  Wonderful unique lodging with saltwater pool and fruit trees

  17 Apr 2025

  Beautiful woman-owned small hotel/lodge with B&B like feel. The house and grounds are pristine and there are fruit and macadamia nut trees you can pick from. The owner Kelly gave us wonderful recommendations for the island and taught us how to search for and open the macadamia nuts. The saltwater pool is awesome, and mattresses in our room were great quality. FYI there are working dogs on the property, but they are the sweetest.

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• User:Theresa B

  Trip type: Family

  Sweet, private getaway. Impressed. Perfect place for a wedding.

  16 Mar 2025

  This hidden gem is one of the most relaxing places on South side. We wouldn't stay elsewhere as it offers absolute everything we need. If you're searching for an off the road, natural setting and great swimming pool this is it. Owners have worked hard to offer a lot for your money. Very nice people. Wonderful getaway and between Kona, Hilo and Volcano National Park your traveling is less. More time to adventure. Aloha.

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• User:Kaiwiki C

  Trip type: Family

  Beware of this place

  05 May 2024

  Beware of this place. Especially if you book through other platforms. I booked this places expecting to see someone like the pictures. The person who came out to greet us was rude right off the bat. Maybe it's because I'm actually local and not a tourist from th mainland. That being said he acted like we shouldn't be there. This is not a family-friendly place at all. He wanted to go to the very strict rules and informed us we were not allowed to use any of the e amenities that were listed as amenities. That we were to only go to a small portion of the property that had no privacy. When I asked about the pool tables and other amenities he told us he wasn't having “campers trash his stuff” The bathrooms were a 5-minute walk from the sites. The pool had dead frogs to n it and was dirty. They didn't even have doors on them really. They whole place I found offputting. The dead animals on a campsite he didn't seem to concerned about or the dog poop everywhere. After looking for a place to put our setup we just didn't feel comfortable or safe there. I went back to the office to try and talk to him we came across a drunk belligerent guest who was screaming and yelling on his phone cussing. It scared me and my family. I recorded the whole thing just in case he assaulted me. I was afraid of him. The owner responded with a smirk “Well he seems upset he had a bad day” It is tragic when people might be to Hawaii and cater to only people not from Hawaii. When they treat locals like we are lesser than them. My family and friends enjoy camping and could have spent the weekend at the Hilton. We wanted to try something new. Never again. I'm writing this review with a heavy heart. We didn't stay. We walked away from the place feeling like has we were mainland tourists that treatment would have been better. The pictures are not like the actual place at all and the staff hands down have n business in the hospitality industry. Don't give this place your time. So many better places to go in the area.

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• User:GillJezz

  Trip type: Couples

  Excellent chill out amongst the macadamias

  01 May 2024

  I don't know quite what I was expecting here. We knew it wouldn't be a 'resort' in the normal sense of the word and it isn't, but I loved it. Very laid back.The lady who runs it is charming and the two dogs were great. I particularly like Airedales anyway, so I admit to some bias. They were well behaved and friendly and a firm 'no'(not shouted) when they came inquiring about food was enough so they didn't bother us any further as we sat outside with our noodles, providing us with entertainment as they played together.Sitting outside with a glass of wine looking up at all the stars was a great way to spend our last night on the big island, definitely a recommended thing to do.Feeding yourself is a bit of an issue. Past guests have abused the kitchen facilities in the house so you are now restricted to the kettle, coffee machine, microwave etc. up on the veranda and the local diner shut at five on the night we stayed (I think its open a bit later on some other nights so we couldn't eat out, but there is a couple of quite well stocked local stores to get yourself sorted for a night or two. If you are camping here with all your own kit, obviously this won't be any problem.I rather wish we had stayed here for an extra night and one less in noisy Hilo for visiting the volcanoes etc.

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• User:BENETAb4

  Trip type: Solo travel

  Hawaii Island Resort charged me $ 896.52 and did not provide the accommodations. Do not trust them.

  18 Mar 2024

  Hawaii Island Resort and the owner Kelly Rene are not to be trusted. She took $ 896.52 from me and did not honor her commitment.I was supposed to stay at Hawaii Island Resort 12/28/23-1/1/24 but due to illness I couldn't make it. I called her before the cancellation period was coming up so I could cancel and get a refund. She said she would call me back but did not. When I called her again, she said it is too late and she will not refund me and that in exchange, when I decide to travel there in the future, I should call her and she would provide me with the accommodations if she had availability. I made plans to go 3/7/24- 3/11/24 and called as she has instructed. At first, she said I never paid for the rental in December and that she has to check her records. I emailed her the confirmation of the credit card transaction in the amount of $ 896.52 and called her 4 times. She would not return my calls. I took a picture of her website on 3/7/2024 which showed she had room available and had even lowered her price ( lower than what I had paid for), but still would not respond to me.Unfortunately, Hawaii Island Resort and Kelly Rene are not to be trusted. In order to make future travelers aware, I also filed a complaint against this business with BBB.

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