Best Western Plus Spring Inn & Suites

Recent Reviews: 218

• User:Joanne L

  Trip type: Couples

  Don’t book this hotel

  10 Mar 2026

  There were in the process of renovations since last year and crates of furniture occupied the driveway. No advance warning on booking site! The room was without the usual stuff- no closet Rod or any hooks or towel bars in the bathroom. NO cable conning the TV and had to get it from the front desk. No maid service- Every day we had to request supplies! Seems the BW hotels in the US have gone downhill.

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• User:Traveler264467

  Trip type: Business

  Its a strong NO for me

  14 Nov 2025

  Location is ok. In summer, it would be convenient for waterpark guests.This place stinks. If you are easy to please and don't mind walking into a hotel and feeling sick to your stomach, go for it. It smells like the refrigerator’s power has been off for a week and everyone was out of town and didn’t get to clean it out. On top of that horrible odor, add the scent of old wet clothes and mildew but they are disguising it by having the front door propped open. Be prepared to go buy your own breakfast unless u enjoy eating the same thing every day - powdered eggs, pork sausage and potatoes. NO fruit or boiled eggs! Also available are old dry bread, bagels, and muffins. Sadly, the only thing they have going for the entire property is the Nescafe commercial coffee machine. Oh and if u want your identity stolen, be prepared for them to copy your drivers license and keep the copy. I recognize its important to verify the identity of a card holder, but to keep a copy of your DL? Really? What kind place is this and what kind of guests are staying here? Sounds suspect!! I travel often and never has any chain (Hilton, Marriott, IHG, other BWs) kept a copy of my DL. GM BWspring, General Manager at City Express by Marriott Spring, responded to this review Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience, as the stay you described falls well below the standards we strive to uphold.The concerns you raised regarding the odor are especially troubling. This is not the condition we expect any guest to encounter. Our maintenance and housekeeping teams have already been notified, and we are actively investigating and addressing the source to ensure this does not recur.Regarding breakfast, we appreciate your detailed comments. While we follow brand standards for our offerings, your feedback helps us identify where we can improve variety and freshness. We are reviewing our current selections to ensure they better meet guest expectations.I also want to address the driver’s license concern. For security and verification, our standard procedure is to visually verify ID at check-in, and we do not retain copies unless required by a specific situation—so if this occurred, it will be investigated immediately and corrected. Protecting guest information is a top priority for us.We are disappointed that we did not provide the pleasant and comfortable experience you deserved. If you would consider giving us another opportunity, I would welcome the chance to personally ensure a much better stay.Please feel free to reach out to me directly at 281-466-2362Sincerely,Katie PatelGeneral Manager

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• User:SherrillHooker26

  Trip type: Solo travel

  Business Trip

  24 Jul 2025

  I was in room #109, it was great - comfortable, clean, cozy! The bathroom on the other hand - not much water pressure at the sink, but do-able. Though the sink had no hot water, not even luke warm. Fortunately, the tub/shower had hot water. I did report it at check out the next morning. I loved how the towels were rolled/folded, that was neat. TV worked great. I didn't partake of breakfast, so no idea how it was. The breakfast sitting are is plentiful though. The bed was great and I slept really good. GM BWspring, General Manager at City Express by Marriott Spring, responded to this review Thank you for taking the time to share your experience with us and for staying in Room 109. We’re delighted to hear that you found the room clean, comfortable, and cozy, and that you enjoyed the bed, TV, and our towel presentation. It’s wonderful to know you had a restful night’s sleep.I sincerely apologize for the issues you encountered with the sink’s water pressure and lack of hot water. Thank you for reporting it at checkout — our maintenance team has already been notified and is addressing the issue to ensure it does not affect future stays.We appreciate your positive comments and your understanding regarding the bathroom concern. We hope you’ll give our breakfast a try on your next visit and allow us the opportunity to provide you with an even better experience.Thank you again for staying with us, and we look forward to welcoming you back.Warm regards,Katie PatelGM281-466-2362

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• User:Explorer600121

  Trip type: Business

  Excellent experience

  21 May 2025

  Absolutely loved my stay at this charming hotel in Spring, TX! The rooms were spotless, cozy, and beautifully decorated. The staff went above and beyond to make me feel welcome and cared for. I especially enjoyed the peaceful surroundings and nearby attractions. Can’t wait to return for another relaxing getaway!

• User:laddavans

  Trip type: Business

  Poor Guest Services and Check in

  12 Apr 2025

  Checking in was routine. I asked for the first floor and they accommodated the request. The room was clean. One king size bed with small living room. There was a place for my luggage and small refrigerator and microwave. The water pressure in the sink was very weak. The shower had more pressure. This was a business trip so i worked all day. The breakfast was okay. On Saturday night, there was a party in one of the conference room across the hall from me. There were loud music in the parking lot (from someone’s car) and multiple loud conversations in the hallway and door slams until midnight. And then a vacuum came on to clean the hallway at 12:30. I called guest services but they said there was nothing they can do about it. So I only had 5 hours of rest before I had to go back to work. I was so angry. Firstly at checkin, why not inform me that there will be a party next to my room and give me an option to move? I surely would’ve stayed on the top floor. Poor customer service.

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