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Best Western Plus Sugar Land/Stafford

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Best Western Plus Sugar Land/Stafford

locationStafford, Houston - TX

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About Best Western Plus Sugar Land/StaffordAbout Best Western Plus Sugar Land/Stafford

Location

This hotel is located in Sugar Land, right on the beach.

Facility

The hotel has a lift and features 111 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a safe and a drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers fishing. Water sports enthusiasts are offered canoeing. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, bowling and squash. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

There is a bar on the premises. A continental breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Best Western Plus Sugar Land/Stafford Amenities at Best Western Plus Sugar Land/Stafford

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Billiards/Snooker

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      Bowling

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      Canoe

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      Children's Entertainment

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      Children's Pool

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Table Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

14

Very Good

23

Average

10

Poor

10

Terrible

43

Recent Reviews: 100

  • User:Bruce B

    Trip type: Couples

    Never staying here again

    rating01 Jun 2026

    One towel for 2 people, faucet was not working in bathtub, keys didn't work after 6 trys, pictures displayed on website prior to booking did not match what the actual hotel looked like. Need to change the picture. Breakfast wasn't ready until 8am.

  • User:Timaya F

    Trip type: Family

    Horrible Terrible disgrace distasteful upsetting

    rating24 Jan 2026

    This hotel was a terrible stay. My family an I arrived late Saturday night from New Orleans. We were very tired that night. The next morning I woke up to take a shower . There were no towels in sight to use for the shower. I spoke with the cleaning lady on staff she informed me that I will have to take a shower once she does the laundry way later. Immediately that is a red flag my mom had to go down stairs to get in a line to everyone complaining about the missing towels . Once we finally got the towels I looked up and black mold covered the ceiling . I woke up congested and coughing everyone had the sniffs or a headache Sunday morning. If I would have never looked up at the ceiling I wouldn't have known. My child is 1 years old and my cousin is 13 years old . These are kids that were with us they health was at risk . We informed the desk clerk she wanted to move us to a different room and that room had mold in the ceilings as well . We were furious we have never experienced nothing like this before at ANY hotel. The clerk Malina didn’t want to refund our money back . She gave us in total 4 different number to call the manager to get a refund . She kept coming back saying the number don’t work . So at this point we are frustrated and disappointed. She began to laugh in our face and smirk because she knew she was giving us the run around for the refund still have yet to receive the refund . To have someone laugh in your face because we are a black family with kids with us that are sick from this mold now is very traumatizing. She laughed at me explaining how serious black mold is . I can not believe that happen. Not professional no type of good customer service . Everyone please check the bathroom ceiling and don’t allow them to tell u that is BLACK paint on a WHITE ceiling . Will never stay at this location ever again . My family are sick from this black mold exposure. DO NOT STAY HERE . The shower also had used bar soap with hair on it as if the room didn’t even get cleaned

  • User:Aisa_1228

    Trip type: Friends getaway

    Holiday Inn turned Wyndham

    rating24 Dec 2025

    We booked Holiday Inn but it turns out this is now Wyndham. The bed is nice and the room is quite okay in terms of space.I think they haven't finished renovating as there is no proper place to eat breakfast. There is no fridge in the room as well. But all others are included. We bokked for 3 persons but only two towels were provided. Breakfst is very simple bread, yogurt, fruits, cofee. I cannot say if I will stay here again.

  • User:BeingThereNow

    Trip type: Business

    Undependable, unprofessional, and loud

    rating12 Feb 2025

    They did not have my two city view rooms available even though I had reserved them for three nights well ahead of time and I had a confirmed reservation for them. So they stuck me on the side with the interstate highway, which is extremely loud if you’re trying to get any sleep. They were very unhelpful and did not work at all to resolve the situation, but told me I had to come back away from my meetings during the middle of the day to get it worked out. They also did not offer a refund on the difference in the prices of the two kinds of rooms. The hotel stuff was unprofessional and rude. Staying on the site with the interstate is extremely loud.

  • User:235irmap

    Trip type: Business

    Great Stay !

    rating10 Dec 2024

    Check in front desk reception clerk notified me of renovations to the hotel, no morning breakfast etc. checked in, the elevators were working, floors clean, pool area was closed. No need for pool access, temps were too cold. Room clean and very comfy bed and floors clean. The rate was perfect for place and location, had no problems with car parked on location. No issues at all. Checked in at 1:45pm checked out at 6;45am.

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