Comfort Inn & Suites Iah Bush Airport - East

Recent Reviews: 185

• User:Explorer02729650790

  Trip type: Business

  scam hotel

  11 Nov 2025

  I dont smoke but was accused of smoking in room I had to call police on front desk don't pay cash with deposit they will steal your money Guest Relations Manager, Other at Comfort Inn & Suites IAH Bush Airport – East, responded to this review Dear Esxplorer02729650790, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you left feeling dissatisfied. Our goal is always to provide fair, respectful, and professional service to all our guests.We take any concerns regarding deposits and charges very seriously. Please know that our non-smoking policy is in place to ensure a comfortable environment for all guests, and any related fees are only applied when there is clear evidence of a violation. That said, we understand how frustrating this situation must have been and would be happy to review the matter further to ensure everything was handled appropriately.We appreciate your comments and will use them as an opportunity to review our communication process with guests during check-in and check-out. Thank you again for sharing your perspective, and we wish you all the best in your future travels.

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• User:Dennis J

  Trip type: Solo travel

  Go elsewhere!

  03 Jul 2025

  The young girl that checked me in had a very bad attitude and was generally nasty. She had no business being there. She ended up asking me if it was ok that she put me on the ground floor as I had to use a cane to get around. Well she put me on the third floor in the far back. The breakfast left a lot to desire. No serving utensils were provided. Very poor choice of food to eat. Only one ice machine which was on the ground floor worked. She charged me more than the going rate on purpose. She also to me that I could leave a number of times because she had her head up her butt. She should be fired. She told me she didn’t like her job and that she was going to work for the prison department. I hope she wises off to the inmates and they treat her a lesson, she needs it. I will give this place a very poor review. Guest Relations Manager, Other at Comfort Inn & Suites IAH Bush Airport – East, responded to this review Dear dennisjL2352AN, Thank you for taking the time to share your feedback. I want to start by sincerely apologizing for the experience you described during your recent stay with us. I truly regret that your visit was anything less than welcoming and comfortable.Your comments regarding the behavior and attitude of the front desk team member are deeply concerning. Respect, empathy, and professionalism are fundamental to our service, and what you’ve described does not reflect our standards. We are currently addressing this matter directly with the employee in question and conducting additional training to ensure that all guests are treated with courtesy and care, especially those with mobility needs.I also want to apologize for the room placement and for not honoring your accessibility requirements. This should never have happened, and we take full responsibility for the oversight. In addition, your feedback about our breakfast selection, serving utensils, and the ice machines has been shared with both our maintenance and food service teams to ensure these issues are resolved quickly.As for the rate discrepancy you mentioned, I would appreciate the opportunity to look into that directly. Overcharging a guest is unacceptable, and we would like to investigate and correct it if an error occurred.While I understand your frustration and disappointment, I assure you that your experience is not typical of the service we aim to provide. Thank you again for your feedback, it helps us improve. We hope to earn back your trust should you consider giving us another opportunity in the future.

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• User:PapaVanTwee

  Trip type: Solo travel

  If it only had a refresh

  20 Apr 2025

  The Good: The bed was very comfortable. The staff were very friendly and helpful, can't tell you how many times I lost or forgot my key and they helped me out. The breakfast always had something hot (eggs, sausage, pancakes and waffles). Having a spacious room with a second lockable door for the bedroom was nice in keeping out hallway noise.The bad: Wi-Fi... It looks like they cheaped out on Wi-Fi. It would at times be hard to connect, but once you are in the groove watching something on Netflix or YouTube, it will only occasionally pause to catch up. Also, I couldn't connect while in the bedroom, so I just kept my computer on the couch. I've had worse, but if you aren't reliably connecting and staying connected with streaming quality speed, you may as well advertise that you don't have Wi-Fi (disclaimer: I work in IT, I do know what I'm talking about in this area). I'm fortunately not a TV guy... the TVs didn't have signal or didn't work (my computer did work using HDMI, however). The room, while clean, was run down. Had a clogged toilet, it wasn't communicated to housekeeping to fix, so I fixed it myself with their plunger. The bad (news for this hotel): If you are looking for something in this area, there are 5 hotels with similar amenities and competitive pricing. The refresh this hotel needs is almost the only way it stays afloat, because people are going to catch on that this hotel is a portal to 2004, when this hotel was first opened. And nobody wants to go back to 2004, really. Guest Relations Manager, Other at Comfort Inn & Suites IAH Bush Airport – East, responded to this review Dear PapaVanTwee, Thank you so much for taking the time to provide such a detailed and constructive review of your stay with us. We truly appreciate both your compliments and your honest feedback,it’s insights like yours that help us continue to grow and improve.We’re very pleased to hear that you enjoyed many aspects of your stay, especially the comfort of the bed, the friendly and helpful service from our team, and the convenience and quality of our hot breakfast options. It’s also great to know that the layout of your room helped provide a quieter, more relaxing experience.That said, we sincerely apologize for the issues you encountered, especially regarding the Wi-Fi. We completely understand how frustrating it can be when connectivity doesn’t meet expectations—especially for guests like yourself who rely on it for work or entertainment. Your experience and perspective, particularly coming from an IT background, are extremely valuable. We’re actively addressing our internet infrastructure and will be consulting with our service provider to explore improvements.We're also sorry to hear about the trouble with the TV and the bathroom maintenance issue. Our housekeeping and maintenance teams work hard to respond promptly, and it’s clear we fell short in communication during your visit. That’s something we’ll address internally right away.You're right in pointing out that the property is aging, and while we’ve made efforts to keep things clean and comfortable, we fully acknowledge that a more significant refresh is due. The good news is that we are currently in the planning phase for a renovation that includes technology updates, room enhancements, and common area improvements. Feedback like yours helps guide our priorities.We truly appreciate your candid review and the time you took to provide it. We hope that if your travels bring you back to the area, you’ll consider giving us another try to experience the improvements we’re working toward.

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• User:Interstate M

  Trip type: Solo travel

  Roaches everywhere ! Don’t stay

  03 Mar 2025

  Very displeased I need to be reimbursed Comfy sheets though lolI will never stay at this location againThe front door doesn’t work on its ownYou have to open the doors with your hand … you can smell weed and cigs in the hallways the remote control had tape holding it together .. had a tampon on the floor .. elevator need to be cleaned Guest Relations Manager, Other at Comfort Inn & Suites IAH Bush Airport – East, responded to this review Dear interstatem2024, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience, and we regret that we fell short of providing the clean, comfortable, and welcoming stay you expected.The issues you mentioned, from the condition of the entrance and elevator to the cleanliness concerns in your room are absolutely unacceptable. Please know that this does not reflect the standards we strive to maintain. Your comments have been shared with our housekeeping and maintenance teams so these matters can be addressed immediately.While we’re glad you found the sheets comfortable, we understand that this doesn’t make up for the negative aspects of your stay. We truly value your feedback, as it helps us improve. Although you’ve expressed that you wouldn’t choose to stay with us again, we do hope you’ll reconsider in the future so we can provide you with the experience you deserve.

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• User:Sightsee23615340988

  Trip type: Business

  HORRIBLE HORRIBLE HORRIBLE- if your facility is broken the best way to have a customer come back is with a nice attitude

  14 Feb 2025

  IM A TRAVELING CNA AND I TRAVEL TO A LOT OF STATES AND REFER OTHER CNA TO THE HOTELS I stay.. (Ive never had to give a bad review) Do NOT STAY AT this HOTEL . You will be very disappointed with their attitudes and service. I stayed 5 days and the last 2 days the smoke detectors was going off in my room and I reported it 5 different times and when I return from work it’s still was going off and they say sorry the maintenance is gone for the day. This morning I’m checking out and the elevators were out and I was on the 3rd floor. I called and told them I need help bringing my bags down and The manager Janie came up with another lady to bring my bags down and the manger had the WORST vibes towards me as if I was supposed to bring the bags down the 3 flights of stairs myself. And while I was explaining to her about the smoke detector and the smell of weed in their elevators. She yells snd cuts me off by talking over me and stated that she doesn’t control other people’s action and she can’t stop what they doing in the hotel. I was startled from her getting upset. (I don’t argue with people so I just left) Guest Relations Manager, Other at Comfort Inn & Suites IAH Bush Airport – East, responded to this review Dear Sightsee23615340988, Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your stay. It is never our intention for any guest to feel unheard or unappreciated, and we regret that your concerns were not addressed to your satisfaction.We understand how frustrating it must have been to deal with a persistent smoke detector issue, and we are sorry that it was not resolved promptly. Guest comfort and safety are our top priorities, and we will be addressing our maintenance response process to ensure such issues are handled more efficiently in the future.Additionally, we regret any difficulties caused by the temporary elevator outage. We appreciate our team assisting with your luggage but are sorry if the interaction was not as warm and professional as it should have been. Guest service is incredibly important to us, and we will address this situation internally to improve future interactions.Regarding concerns about odors in common areas, we do our best to enforce policies that ensure a pleasant environment for all guests. While we cannot control the actions of every individual, we do take guest feedback seriously and will continue to monitor and address such concerns.We truly value every guest and regret that your experience did not meet expectations. Should you ever reconsider staying with us, we would love the opportunity to provide you with the hospitality and service that so many of our guests enjoy. Safe travels, and thank you again for sharing your thoughts.

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