tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homeunited-states

Crowne Plaza Houston Med Ctr-Galleria Area

images

View Gallery

image url
image url

Crowne Plaza Houston Med Ctr-Galleria Area

locationGalleria area, Houston - TX

Share this Dealshare

About Crowne Plaza Houston Med Ctr-Galleria AreaAbout Crowne Plaza Houston Med Ctr-Galleria Area

Location

This family-friendly business hotel is located halfway between the Galleria Mall (10-minute drive) and Downtown Houston, near Greenway Plaza, Houston Medical Center (5 minutes) and Arena Theater. Guests staying at the hotel can go and watch the Houston Livestock Show and Rodeo, Houston Astros, Houston Texans and Houston Rockets. Reliant Park is a 10-minute drive and the Theatre District is 8 minutes by car.

Facility

354 rooms, including 105 single rooms and 203 double rooms, are located on 18 storeys and can be reached by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a games console and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the sun terrace. For guests who wish to keep active, tennis and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. The wellness area features various facilities, such as a spa, a sauna, a beauty salon and massage treatments.

Meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Crowne Plaza Houston Med Ctr-Galleria Area Amenities at Crowne Plaza Houston Med Ctr-Galleria Area

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Games room

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Restaurant(s) with high-chairs

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Mandatory mask-wearing

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Social distancing regulations

    • -

      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Set menu dinner

    • -

      Set menu lunch

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Golf

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Indoor Pool

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Centre

8.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1048

Very Good

366

Average

213

Poor

120

Terrible

107

Recent Reviews: 1854

  • User:Sanchez S

    Trip type: Couples

    Great Location, Bad Service

    rating26 May 2026

    My spouse and I traveled from San Diego to Houston to visit family. Our flight was delayed, causing our late night arrival at 10:30 PM, with check-in around 11:00 PM. We had booked a one-bedroom suite, but were given a two-bedroom suite, which wasn't what we paid for. The staff refused to accommodate this, claiming the third-party booking site indicated any room could be assigned. We also experienced neighbors attempting to open the connecting door, which was unsettling. After confirming the correct booking details with the third-party and providing an email to the front desk, my spouse attempted to request a room change, but was denied with the response, "Sorry, there is nothing we can do". Instead of checking the email, staff sent security at 2 AM to reprimand our neighbors, which resulted in them being loud throughout the night. We ultimately decided to stay one night and booked another hotel. Regarding cleanliness, once it was light outside, we noticed stains on the carpet and chair. The fridge had an unpleasant, old smell. The elevator was dirty and rundown, and the pool appeared closed with chairs piled up and black stains on the concrete. While I understand late-night check-ins can be difficult, we expected better service for the price paid. Many reviews, though somewhat hidden, mention similar observations about the hotel's atmosphere. The location is convenient, however, being near freeways and various dining and shopping options. General Manager, Guest Services / Front Office at Crowne Plaza Houston Med Ctr-Galleria Area by IHG, responded to this review Thank you for sharing your experience with us. We truly regret that your stay did not meet expectations and that you encountered difficulties with your stay. I would like the chance to address this directly with you, please feel to reach out. Mark Gallagher – General Manager

  • User:Ruth K

    Trip type: Couples

    Unclean

    rating23 Mar 2026

    Me and my boyfriend stayed at this hotel and were very unsatisfied. We didn’t get what we booked. We booked a bedroom with a kingsize bed and when we got there, they gave us a bedroom with two full size beds and said they couldn’t do anything about it. It was very unclean-and I will never be staying at this hotel again.It was super uncomfortable. General Manager, Guest Services / Front Office at Crowne Plaza Houston Med Ctr-Galleria Area by IHG, responded to this review Thank you for taking the time to share your feedback. We’re truly sorry your stay fell short, particularly with the room assignment, your experience does not reflect our standards for comfort or service. We fully understand how disappointing it is not to receive your requested bed type, and we apologize there was no resolution when you arrived. Should your travels bring you back to Houston, we’d appreciate another opportunity to give you the seamless, comfortable experience you deserve. Please contact me directly so we can personally assist with your arrangements next time. Mark Gallagher – General Manager

  • User:Meily O

    Trip type: Business

    THIEFS WORK AT THIS HOTEL.

    rating11 Mar 2026

    Stay here if you want personal things missing days before you leave.No running water on and off throughout my stay, sink water ran yellow, temperature was set to 64 and wasn’t adjustable. Parking garage elevator broke down, main hotel elevator broke down.Another guests things went missing a day after mine. Hotel staff answers with “I’m sorry there’s nothing else I can tell you” They ask you to leave a number to reach out to speak about the incident and you never get a call back.For long stays they don’t replace the sheets so if you spill something, you’ll be sleeping in stained sheets the rest of your stay.Cars got broken into, Hotel wipes their hands clean by posting a sign that says they are not responsible for damage to vehicles. Multiple thefts and surprisingly no cameras. General Manager, Guest Services / Front Office at Crowne Plaza Houston Med Ctr-Galleria Area by IHG, responded to this review We are sincerely sorry to hear about the difficulties you experienced during your stay. Your feedback is very important to us, and we would like the opportunity to review your concerns. Please contact me directly so I can assist you. Mark Gallagher – General Manager

  • User:Reagan J

    Trip type: Couples

    Phoned In, Bright Bar, Lame AC, Don’t Stay

    rating05 Mar 2026

    I had this confused with the hotel at Greenway Plaza so wasn’t the hotel I was expecting (my fault there) but it’s also not one I would recommend. For one the AC is not very good so if that’s important to you and you like a cold room, they (I believe anyway) have the AC governed so that you can’t truly control it. Guys when I want 65 degrees, I want 65 degrees. In this case, lowest it would go is 67 but in all honesty it’s more like 72 or 73 at that setting). Also the water is brown when on hot, though it eventually cleared out. Lastly, the “bar” which is part of their “restaurant” is bright like an IHOP. I asked the bar tender to dim the lights and she was like (with her can’t be bothered attitude) “it seems dim enough to me”. I’m like, a.) you’re not paying to be here, your guests are, and b.) dimming the lights will bring in more guests and sell way more alcohol. Like, how hard is for any establishment to understand. If it’s 8pm or later, we’re not here to eat waffles, ok, so DIM the **CKING lights please. The hotel doesn’t even deserve three stars. Whatever tired means they’re using to present as a nice location is phoned in and you can do better so don’t miss the chance to. General Manager, Guest Services / Front Office at Crowne Plaza Houston Med Ctr-Galleria Area by IHG, responded to this review Dear Reagan,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your disappointments, especially regarding the air conditioning and the water issue in your room. Your comments about the bar environment and service are also concerning and have been shared directly with our team for prompt attention.We want our guests to feel comfortable and well cared for, from restful temperatures to an inviting ambiance in our 2712 Bistro & Bar. Please know that your experience isn’t representative of the seamless balance we aim to provide.If your travels bring you back to Houston, we’d appreciate the opportunity to provide a stay more in line with our high standards. If you’d like to discuss your experience further, feel free to contact us directly.Sincerely,Crowne Plaza Houston Med Ctr-Galleria AreaMark Gallagher – General Manager

  • User:Anuraj R

    Trip type: Solo travel

    Would not recommend this property.

    rating27 Feb 2026

    I would strongly caution against staying at this hotel and recommend choosing another property in the area instead.I booked a room a month in advance and am an IHG member with status, yet check-in took 15–20 minutes because the hotel had oversold my room type. I was placed in a different room with no option.The room had multiple issues: a leaking toilet that flooded the bathroom floor overnight, an uncomfortable sagging bed, stained towels on both days despite housekeeping, and a non-working in-room phone, which meant I couldn’t contact the front desk or housekeeping.After multiple inconveniences, I requested a one-hour late checkout. This resulted in repeated back-and-forths with the front desk (Kristin and Lola) and ultimately only a 15-minute extension. Despite that, housekeeping knocked on my door three times within minutes asking if I was checking out, which forced me to leave early.Even finding the room was frustrating—8th-floor signage was confusing, pointed in the wrong direction, and some doors lacked clear numbering.Overall: poor maintenance, poor communication, and no meaningful service recovery. I would not stay here again until these issues are addressed General Manager, Guest Services / Front Office at Crowne Plaza Houston Med Ctr-Galleria Area by IHG, responded to this review Thank you for sharing such a detailed account of your recent stay with us. We sincerely apologize for the challenges you faced. We would be grateful for another opportunity to restore your confidence in us on a future Houston visit. Please reach out directly so I can make this happen. Appreciate your loyalty to IHG. Mark Gallagher – General Manager

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot