Extended Stay America Houston Nasa Johnson Space Center

Recent Reviews: 167

• User:servingUs

  Trip type: Business

  Bad beds

  02 Apr 2025

  Stayed here for buisness and the place itself was ok. The beds were horrible. My back was hurting after day one. After day 2 and check out Daytona back was killing me for two more days after that. There are cups or plates or anything in the rooms. Have to ask for everything and even then when you ask sometimes it wasn’t friendly at the front desk when i asked for one glass. Over all that’s why they got a 2. ESA GM, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review Dear Guest,Thank you for sharing your experience. While we're glad the stay met your basic needs, we're sorry that the comfort of the bed and the interaction at the front desk fell short. We also understand how frustrating it can be to request basic items and not feel welcomed in the process. Your feedback helps us identify where to improve, and we will address them with our team. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management

  Read more

• User:Ashley P

  Trip type: Solo travel

  Awesome house for a weekend getaway.

  24 Nov 2024

  Overall we loved our experience. The chair in front of the bed was absolutely the best thing ever. We will be buying one asap. The house was very clean and spacious. We will be returning. Suggestions: Dimable lighting in rooms. Small travel size toiletries. The bathrooms didn’t even have soap. I would just suggest having a small sample of all necessary toiletries. 9.5 out of 10 ESA GM, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review Dear P1061HOashleyp, Thank you so much for your excellent review! We’re thrilled you loved your weekend getaway and that the room provided the comfort and cleanliness you sought. We also appreciate your thoughtful suggestions and will consider these updates to improve future stays. We can’t wait to welcome you back for another relaxing holiday at Extended Stay America. Sincerely, Hotel Management

  Read more

• User:Protrav53

  Trip type: Solo travel

  Avoid this place.

  16 Aug 2024

  Unless they’ve renovated this place since I stayed there, I’d recommend staying elsewhere. It was very average, but the worst part was the numerous sketchy looking people milling around. Its location was great, directly across the street from the Space Center. ESA GM, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review Dear Guest,Thank you for sharing your thoughts. We're truly sorry to hear that your stay didn't meet your expectations. Your experience isn't what we aim for, and we're constantly working on improving our property and services. We're glad you found our location convenient, especially being close to the Space Center. If you decide to give us another chance in the future, we’d love the opportunity to provide you with a better experience. Safe travels!Sincerely,Hotel Management

  Read more

• User:jacpaul1

  Trip type: Family

  Basic, but good accommodation, ideal for Space Center visitors

  03 Sept 2023

  I stayed in this hotel from 8 June to 9 June 2023. The purpose of my stay was for visiting Space Center Houston on the next day. Space Center is only about 500mts away from this hotel, which made it very easy for next day morning.This is an ordinary property. Check-in was easy and the staff was friendly and helpful. Lobby area is very small and looks basic. The room was small, however, clean and was provided with a TV, mini refrigerator, telephone, tea/coffee maker, iron box and free Wi-Fi. Bathroom had free toiletries. The sofa looked old. Breakfast is only a few items like granola bars, muffins, hot cereal and coffee/tea kept near to the reception. A vending machine for snacks and drinks is kept nearby. There are plenty of restaurants nearby and a convenience store is located across the road. It’s all within walking distance and the area is safe.The hotel also provides guests with laundry and ironing facilities. Free parking is available and there were many vacant spaces.Overall, the stay was good, though not great. Could improve the breakfast and do some refurbishment. Recommended for the proximity to Space Center and those looking for basic accommodation. ESA GM, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review Dear jacpaul1, Thank you for choosing our hotel for your recent visit to Space Center Houston. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. We are glad to hear that our location was convenient for your visit and that our staff was friendly and helpful during your stay. We appreciate your feedback regarding the room and amenities, and we will take your comments into consideration as we continue to improve our property. Thank you for recommending our hotel to others. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

  Read more

• User:coqui1957

  Trip type:

  Gross bugs on headboard, bed, nightstands, desk

  01 Oct 2021

  we wanted to stay 1 night, to rest up before continuing our trip, we chose this location due to past experience with other extended stay chains, but were sadly disappointment , bug infested, chairs are stained, bed sheets have large stain, bath tub filthy, stayed up killing bugs on bed, called front desk, no answer, contacted guest relations, no response, disgusting 🤢 ESA GM, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted along with our housekeeping team, and we will take steps to ensure such issues do not happen in the future. Meanwhile, we will share your comments with our team regarding the lapse in service you outlined and make sure we are more consistent in our service delivery going forward. We are sorry and hope you will consider staying with us again.Sincerely,Hotel Management

  Read more