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Holiday Inn & Suites Houston Nw Willowbrook

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Holiday Inn & Suites Houston Nw Willowbrook

locationWillowbrook Mall, Houston - TX

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About Holiday Inn & Suites Houston Nw WillowbrookAbout Holiday Inn & Suites Houston Nw Willowbrook

Location

This hotel welcomes guests in Houston.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and include a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, aerobics, a spa, a sauna and massage treatments.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Holiday Inn & Suites Houston Nw Willowbrook Amenities at Holiday Inn & Suites Houston Nw Willowbrook

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

6

Very Good

2

Average

1

Poor

0

Terrible

2

Recent Reviews: 11

  • User:Recon S

    Trip type: Business

    Poor upper management zero customer services skills skills

    rating06 Jul 2025

    I genuinely feel sorry for the owner of this hotel. The lower-level staff are doing their best and seem to follow Holiday Inn’s standard procedures, but their efforts are constantly undermined by ineffective and unprofessional upper management—particularly the general manager and assistant manager.Their communication with guests is rude and disrespectful, showing zero customer service skills. Instead of leading by example, they behave more like dictators, overriding staff decisions without proper communication or concern for guest satisfaction. This top-down mismanagement creates confusion and tension throughout the hotel.To make matters worse, I experienced serious service delays during my stay. Housekeeping was not done on time, and I had to reach out to IHG multiple times just to get basic room services addressed. I reported an issue with the room on Monday via email, but it wasn’t resolved until Thursday—and only after repeated follow-ups—because, apparently, there was no maintenance staff available. That level of delay is unacceptable for a branded property like this.The result is a chaotic and unwelcoming environment. Rooms remain unoccupied—not because of the facilities, but because of the poor attitudes and lack of leadership at the top. Unless upper management changes, this hotel will continue to suffer.Manger said if you pay x we clean your room daily since you paid y we clean only every three days rude and racist Until these serious issues are addressed, I cannot recommend staying here. IHG Service, Guest Services / Front Office at Holiday Inn & Suites Houston NW - Vintage Park Area by IHG, responded to this review Hello Recon S,Thank you for your stay at the Holiday Inn & Suites Houston Northwest - Willowbrook, Texas. We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.I hope you stay with us again!Best regards,Clayton G.Case ManagerIHG Hotels & Resorts Service

  • User:Charles J

    Trip type: Couples

    Best Hotel in Houston

    rating25 Apr 2025

    I recently stayed at Holiday Inn & Suites and it was an absolutely amazing experience! The room was incredibly comfortable and well-appointed, making it feel like a true home away from home. The housekeeping staff was incredibly welcoming and attentive, ensuring that everything was perfect during my stay. A special mention to Ms. Kim Davis, who checked me in with such warmth and friendliness. She provided great recommendations for local attractions, making my visit even more special. I would definitely stay here a million times and highly recommend it to anyone visiting the area! Michael K, at Holiday Inn & Suites Houston NW - Vintage Park Area by IHG, responded to this review Dear Mr. CharlesThank you for choosing to stay with us. It was truly our pleasure to have you as our guest, and we sincerely appreciate the opportunity to serve you.Our team is committed to providing exceptional service and a comfortable, welcoming environment for every guest. We hope your stay was enjoyable and that our hospitality met your expectations. I will share your appreciation with my appropriate staff.Your support means a great deal to us, and we look forward to welcoming you back in the future. Should your travels bring you to the area again, please do not hesitate to contact us if there is anything we can do to make your next stay even more memorable.Thank you once again for staying

  • User:Mark L

    Trip type: Business

    Room Declined

    rating09 Aug 2024

    Unfortunately have stayed here multiple times because of location and IHG points. Don't waste your money. Internet has not worked. TV has not worked. Breakfast has not been ready (no staff) and rooms not cleaned (no staff). Last visit my room was not available, reservation DECLINED, had to go to another hotel. And if you need assistance from Hotel Management "TEAM" forget it, they just take your money and ignore your complaints as does IHG. Sheraton two miles away is $10 more but much better value. IHG Service, Guest Services / Front Office at Holiday Inn & Suites Houston NW - Vintage Park Area by IHG, responded to this review Hi Mark L,Thank you for staying and sharing your experience at our Holiday Inn & Suites Houston Northwest - Willowbrook. We appreciate you for being one of our IHG One Rewards members!We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!Safe travels,Jomar M.Case ManagerIHG Hotels & Resorts Service

  • User:babayou69

    Trip type: Business

    menu needs an upgrade

    rating03 Feb 2023

    Room is clean and to the ihg standard. the restaurant/bar is definitly not.poor choice of wine/beer. the menu at night is 5 items..... yes... 5 items....burger... wings... salad, quesadilla and something else i forgot.staff is very nice . Melissa Langfald, General Manager at Holiday Inn & Suites Houston NW - Vintage Park Area by IHG, responded to this review Thank you for sharing your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

  • User:Brianbattl

    Trip type: Friends getaway

    Impeccable Customer Service

    rating27 Sept 2022

    Having owned businesses that were customer service oriented, I feel great customer service should be recognized whenever I receive it. And that's whatbi got when I checked into this holiday inn. I felt like I was treated like I was the guest of honor during my stay here. The whole staff was great. But mainly there was one employee that stood out above all, Melissa. She gave me probably the fastest check in id ever received from this chain, remembered my name and used it ever time she saw me, and well there's more but not to be long-winded she was awesome. And really is a difference maker for this chain. Hell I thought about offering her a job with me but I don't steal employees. Lol. Thanks for making my time in Houston outstanding Melissa!!!! Melissa Langfald, General Manager at Holiday Inn & Suites Houston NW - Vintage Park Area by IHG, responded to this review Thank you for taking the time to tell us about your experience at Holiday Inn HOUSTON NW - WILLOWBROOK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so happy to hear you enjoyed your stay. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 2816121850 or holidaywillowbrook.fom@gmail.com.Sincerely,Melissa LFront Office Manager2816121850holidaywillowbrook.fom@gmail.com

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