Holiday Inn & Suites Spring - The Woodlands Area

Recent Reviews: 139

• User:TAMAN1951

  Trip type: Couples

  Ok but needs TLC

  11 Jun 2026

  Decent checkin staff. Room is OK and size is fine. Good AC and decent TV selection. Bath could use a little upkeep. Common area seems dark. Parking can be a challenge with all of the work crew trucks. In the evening it seems the work crews congregate in common areas for drinking sessions. Parking is sort of dark and un inviting. Location is decent. Did not feel family oriented.

• User:Tara N

  Trip type: Friends getaway

  Horrendous management and customer service. Stay at a different location!!

  22 Oct 2024

  Let me start by saying I’m a HUGE Holiday Inn fan. In fact, I’m staying at one right now. I beg you to not patronize this particular location due to the horrendous customer service and management’s response to the situation.Last week I booked a last-minute trip to meet up with my friend that has stage four cancer. Unfortunately, my flight got delayed, so I called the hotel to add her name on which would allow her to check in without me. Apparently, if the front desk doesn’t answer, your call gets rerouted to the national hotline. I hung up and tried calling back, only to be redirected again. I explained to the gentleman I was trying to add my friend’s name to the reservation so and he said because it was for that night I would have to contact the hotel directly. I told him I had tried but that’s how I got routed to him. He offered to call the hotel for me and put me on hold. When he came back, he said the hotel’s system was down and they would not be able to add the name to the reservation. I asked if they could make a manual note so she could check in. He again put me on hold but the hotel denied the request. I explained to him that she was very ill and needed to get into a room as soon as possible to be comfortable. I also explained for health purposes she could not just wait in the lobby for three hours until I arrived. He again put me on hold but they told him that it was hotel policy that I would need to be there. I then asked him if the hotel was sold out to which he responded to with, “no.” I suggested that they hold her credit card, but not charge it in case I for some reason didn’t show up. Then they could keep my points and also charge her for the room. They would clearly be able to see how sick she was upon arrival and understand why she couldn’t just hang out and wait. I was told no. So I told him I was going to need to go cancel the reservation. He apologized profusely, but said less than 24 hours before he would not be able to do it and gave me a different number. My flight was about to takeoff so I told my friend to just find a different hotel to book. The next day I called and explained my situation. The representative was very apologetic and said there was nothing that she would be able to do since the reservation passed. I asked to speak with a supervisor. Magically, while being transferred, I was disconnected. I called back and spoke to someone else, explained the situation again, but again was disconnected. The third time I called, I immediately asked the agent if she could have a supervisor call me so we didn’t get disconnected again. Whoever called me back assured me that the points (like I said, I frequently, almost exclusively, stay at Holiday Inns) had been refunded to my account.A day later, I noticed that my credit card had been charged $129. When I inquired why, I was told this was a no-show fee. She said that the no show fee was because I tried to cancel within the 24 hours of the reservation, even though I had booked the reservation a couple hours before all this happened. She opened a claim for me and said someone would get back to me shortly. A day or two later, I received the attached response. I emailed back and I asked that because of the circumstances I felt like this shouldn’t fall under hotel policy but should be considered on an individual basis. In a separate email explained she had gotten inaccurate information and the reason days had passed (as she said), was because I had been told that the points had been refunded. I was never told about the no-show fee. I told her that I had offered multiple solutions but they were all rejected. Now remember, my request couldn’t be accomplished because their “systems are down.” I said how disappointed I was in the whole experience and expected better from a company that I’ve always spoke so highly about. I never received a response to either email. Today I noticed a different email on my confirmation and decided to try one more time. I received a response from the same manager, which I have attached, as well.If I can save one person one person from going through the awful experience I did, this will have been worth my time. Please give your business to another location. ***Edit***Just figured out why they charge a no show fee instead of keeping the points. So you can’t write a review on their website. See attached. IHG Service, Owner at Holiday Inn & Suites Spring - The Woodlands Area By IHG, responded to this review Hi Tara N, Thank you for your recent stay at Holiday Inn & Suites Spring - the Woodlands Area and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Holiday Inn. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J.Case ManagerIHG Hotels & Resorts Service

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• User:T R

  Trip type: Solo travel

  Fire no communication had to miss concert and drive 4 hours home

  22 Aug 2024

  Drove 4 hours to go to a concert get to the hotel and not allowed to enter due to a smoker catching the place on fire. They never communicated with anyone so after a couple of hours in the Texas heat we gave up and headed home losing lots of money and wasting my pto.. I'd give you a zero if I could for the lack of communication IHG Service, Owner at Holiday Inn & Suites Spring - The Woodlands Area By IHG, responded to this review Hi T R,Thank you for staying at the Holiday Inn & Suites Spring - the Woodlands Area and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay.We value your feedback and welcome the opportunity to serve you better. I look forward to your response.Sincerely, Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:Airline_flight_crew

  Trip type: Solo travel

  Good experience for a good price!

  03 Jan 2024

  Stayed here on my own for a friend's funeral. I travel extensively for work for the past 35 years and stay in more expensive hotels with my job. I didn't miss out on anything from the work hotels I stay in and even got a good free breakfast which many more expensive hotels don't provide.

• User:Brian T

  Trip type: Couples

  Disney hotel

  14 Nov 2023

  Staff were excellentVery good access to mall parks , average to parks with Uber were 15 to 20 dollarsReturn for some reason we’re dbl to get home , captured audience I guess Disney Springs is walkable and lots to eat there and good shopping , only bad experience was a Mexican joint called Paridisio , awe full over priced everything .