Holiday Inn Express & Suites Houston East Baytown

Recent Reviews: 78

• User:Leslee49

  Trip type: Family

  Disappointing

  02 Mar 2026

  When we arrived we specifically asked for a room in the back of the hotel to avoid a lot of loud noise from a freeway and a very busy cross street. “No problem,” said the desk clerk. He put us in the noisiest corner where the two roads met. Couldn’t be worse. Then he said he had no other room on the back side with two beds — we are three. Hardly slept a wink. The “renovations” were horrendous — from paint indiscriminately applied and splattered just as poorly on doors and floors. The “hot” breakfast food was cold and fruit was extremely under or over ripe. The elevator carpeting had not been properly vacuumed in ages…thick dust two inches out from the wall. If you flushed the toilet the water faucet only dripped. There was black mold on the tub. They said coffee was available throughout the day and it was ice cold. Not a good experience! IHG Service, Owner at Holiday Inn Express & Suites Houston East - Baytown By IHG, responded to this review Hello Leslee49,We appreciate your stay at the Holiday Inn Express & Suites Houston East-Baytown. Thank you for the feedback.I am sorry to learn about your experience. I'd like to have the opportunity to look into your concern. To help me get started, I will need the following information:- The name the reservation was under and the confirmation number (if possible)- The dates of your stay- Your IHG® One Rewards number (if a member)- Your contact information, including your name, phone number, email, and mailing address- Your TripAdvisor username- Details about the actions that the management has already taken, and any other comments you want to addPlease send your email to IHGService@ihg.com, using the hotel name and your social handle as the subject line. Again, thank you for taking the time to express your thoughts. I'm looking forward to hearing back from you.Yours in hospitality,Jeraldine R.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:342wadew

  Trip type: Business

  Cancelled Room Block

  25 Feb 2026

  Back in October, I booked 14 rooms for an upcoming softball trip. On Monday, 2/23/26, I called to confirm we are good to go. I showed up on 2/25/26 to check in, and my room block was cancelled. No real explanation was given. Thankfully, Best Western Plus was able to accommodate us. I will not return. IHG Service, Owner at Holiday Inn Express & Suites Houston East - Baytown By IHG, responded to this review Hi 342wadew,Thank you for choosing Holiday Inn Express & Suites Houston East Baytown and for taking the time to share your experience. I hope you are doing well today.We strive to provide exceptional service and comfortable accommodations, and I’m truly sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and I have shared your comments with the hotel’s management team for immediate review. They will use your insights to address the concerns raised and strengthen overall guest experience.To assist you further, please email your reservation details, contact information, and TripAdvisor username to IHGService@ihg.com so we can fully review your case and follow up accordingly.We appreciate the opportunity to improve and hope you will give us another chance to deliver a more positive and seamless stay in the future.Safe travels,Glaiza G.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:Blaire A

  Trip type: Family

  Guest rooms need lots of work

  14 Jan 2026

  The front desk staff was very friendly and helpful.Upon arriving we had to request a new room due to the smell of marijuana in the room. When moving to new room there were multiple things that needed attention. The dresser drawers would not close and were directly in the walkway to the beds. The light fixtures in the bathroom were so dusty, that dust was hanging from the very old fixtures. Both rooms we had, you could tell the doors had either been broken into or jimmied open, as the door was completely torn up near the lock. I would not recommend this hotel unfortunately. I stay in quite a number of IHG properties, and this was the worst I've ever stayed in. IHG Service, Owner at Holiday Inn Express & Suites Houston East - Baytown By IHG, responded to this review Hello Blaire A,Thank you for your recent stay at Holiday Inn Express & Suites Houston East - Baytown and for taking the time to share your feedback. We appreciate your business and for choosing IHG Hotels & Resorts as part of your travel.We work hard to deliver the standards of our Holiday Inn Express brand and to provide our guests with a seamless and relaxing stay. I’m sorry it didn't happen. Your feedback is important to us and we would welcome the opportunity to further review this.To assist us, please send your reservation details, contact information, any action taken by the hotel management to address your concerns and your TripAdvisor username to IHGService@ihg.com.Your trust in IHG Hotels & Resorts matters to us and we hope to have the opportunity to serve you again in the future.Best regards,Jen J.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:mscarter2022

  Trip type: Family

  Did not feel safe

  02 Oct 2024

  One of the scariest hotels I have ever stayed at. Please be aware there are tons of suspicious people staying at this hotel, they seem friendly and minding their own, but it seemed like a ran down motel but in a decent Holiday Inn. Our room smelled like cigarettes and all sorts of smells I can't even define. It's one of those hotels you know some weird stuff is taking place, Staff was very nice, but unless you are comfortable to stay in a hotel with drug users etc, this hotel did not feel safe AT ALL. IHG Service, Owner at Holiday Inn Express & Suites Houston East - Baytown By IHG, responded to this review Hi Virginia P,We appreciate you choosing the Holiday Inn Express And Suites Houston East - Baytown for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.I have sent you a private message to discuss this further.I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

  Read more

• User:TripGal63

  Trip type:

  Needs Massive Improvement

  02 Nov 2020

  Needless to say, the stay was memorable only because it was less than what it should have been. I have attached pictures of our room, I would of checked out but was not wanting my rate returned as points so we tried to make the best of a bad situation. This hotel stay has led my husband and myself to consider utilizing other hotel brands in the future. One other gripe besides the condition of the room is that there was no signage in the hotel lobby or in the elevator concerning the breakfast that is normally part of the hotel rate. I needed to extend the hotel stay by one night and that is when I saw the information about the breakfast. It is only published on the website so we were 7 days into the stay before I saw the information. I went next door to the Circle K to purchase breakfast items and coffee since this was also not offered. We had to request our room be cleaned after day two and was told that if they had someone available they would try and do it but they were only taking care of checkout rooms. Our room was cleaned maybe three times during our stay and it was odd that we started out with four towels and then it went down to three and then eventually down to one. Good thing my husband didn't shower before we left to come home. Waited about 5 minutes at check in along with another guest who was wanting something from the snack area because the desk clerk was unavailable. One morning we saw the desk clerk leave to go next door to get a donut, there was no coverage at the desk. I worked for a franchise Holiday Inn for 15 years and I know somewhat of the rules that need to be followed, this hotel failed miserably. IHG Service, Owner at Holiday Inn Express & Suites Houston East - Baytown By IHG, responded to this review Hi TripGal63,I'm glad you chose our hotel for your visit to Baytown. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the breakfast, housekeeping, towels, and Front Desk assistance. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks,Rein DCase ManagerIHGService

  Read more