Holiday Inn Houston S - Nrg Area - Med Ctr

Recent Reviews: 457

• User:ericwR7727LO

  Trip type: Family

  JUST GO SLEEP UNDER THE FREEWAY, AND SAVE YOUR MONEY! UNETHICAL CROOKS!

  20 Nov 2025

  There should be a negative 1000 stars for this place. Just know that the management here are the most inconsiderate, unprofessional people you will ever meet. I will never stay at this hotel again. The treatment and disrespect were appalling. My father-in-laws surgery was postponed but we didn't get word till 4am the morning of us heading down to Houston. I spoke with a lady at the desk over the phone that was nice and professional and she assured me that she would make things right and help me with rescheduling. Then I hear her say hold on, when she returns she says her manager now is requesting documentation that your father in law was really having a surgery and that it was cancelled or you will be charged for your entire stay regardless if you can make it or not. First off we booked the Holiday Inn Medical Center, so I'm sure a very large amount of people that book here have family in the hospital. I emailed him and told him my mother in law was 70 years old, stressed out and not tech savvy, and I would not be asking her to share her private information with me to give him. I then called customer service and told them what had happened and they apologized for his ridiculous behavior, and told me Mr. Winfield you are a valued Elite member and we want to make this right. She then reschedules us for the following Monday and Tuesday for the new surgery dates. Do you want to know what the Holiday Inn NRG supervisor chose to do after this? He saw the change, went in without my permission and re-booked the room and increased my rate from $500 to $800 dollars for two days.I received no phone call or email to notify me of the change, and he did it close to check -in so that I would be charged both days. If I had not went back on, me, my wife, my 70 yr old mother in law, 80 yr old father in law that battling are hard sickness right now would have shown up next Monday and Tuesday; and not even had a room booked or a place to stay. Like who the hell does something like that? #1 Once the lady at the desk said it was fine and she would make the changes with no fee, there should have been no further discussions. I remember a time when you said something, and you stood on it. If something in my email upset him, or I came off as a guy that would fabricate a story about a sick father in law, why not do what most decent supervisors well trained in the field of hospitality would have done and either emailed or called me back? He made 0 attempts to rectify or contact me. This guy is freaking out of control and making decisions based on emotions and not rationale, and has NO business in a managerial position. I reported to customer relations and they put me on hold for 20 minutes and basically told me the manager can do whatever wants and get away with so just pay the new higher amount even though you are basically a victim of credit card fraud because this man made an un-authorized charge to your account out of spite when he saw that the customer service rep had rectified things with me. This manager is a harsh, unmerciful crook. I have had 24 stays in the past year, and literally was just in his hotel a few days ago, only to be treated like a piece s***t today. Highly displeased. DONOT STAY HERE , THEY WILL TREAT YOU LIKE A LIAR IF YOU HAVE TO CANCEL, AND MAKE UNAUTHORIZED CHARGES TO YOUR CARD!!!!! YOU HAVE BEEN WARNED. PS: Scroll down to Anita Rodriguez review, and you'll see that after she stood up for her mistreatment that her rate was bumped up and she ended up with unexpected charges in retaliation same as me. All these complaints, all they do is reply with same generic sorry for your displeasure but you're just another # to us , so f**k off basically. Potential customers DONOT book here!!!!!! IHG Service, Owner at Holiday Inn Houston S - Nrg Area - Med Ctr By IHG, responded to this review Hi ericwR7727LO,Thank you for choosing our Holiday Inn Houston South NRG Area Medical Center for your travel needs and for sharing your feedback. I am glad to have hosted one of our valued IHG One Rewards members. I trust that all is well. We strive to provide top-notch service and accommodations. I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. To assist you further, kindly email your reservation details, contact information, and your Tripadvisor username to IHGService@ihg.com.We hope you give us another opportunity to share a more positive experience with you soon.  Safe travels,  Glaiza G.Case ManagerIHG Hotels & Resorts Service

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• User:maureen m

  Trip type: Business

  Roaches!

  15 Oct 2025

  Roaches climbed out of the a/c unit ! I knew I was in trouble when I pulled up and the neon signs were all half lit.The parking lot was closed off and the restaurant was also closed. The employees all try hard, but this place is a dump. Stay away. It’s close to NRG Stadium but it’s not worth it to stay here. I’ll be burning all I brought here for fear of roaches and God knows what else. 20 years of traveling and I worry about bringing bugs home. ABSOLUTE DUMP. IHG Service, Owner at Holiday Inn Houston S - Nrg Area - Med Ctr By IHG, responded to this review Hi maureen m, Thank you for your recent stay at Holiday Inn Houston South - NRG Area - Medical Center and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Holiday Inn. Our goal is to offer a seamless and relaxing stay and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J.Case ManagerIHG Hotels & Resorts Service

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• User:mlkweedp

  Trip type: Friends getaway

  HORRIBLE SERVICE

  27 Jul 2025

  Service is horrible!!! I got charged $140+ for a room I reserved specifically chose a king upgraded room with free cancelation so when my wife got sick I canceled days in advance and spoke to a gentleman who confirmed my cancelation and NEVER said I am going to be charged! If that was the case I would of gone by myself or gave the reservation to a friend who was going to the same event! They trick you and charged me! Money hungry! Never will I stay here again and will tell my car club not to reserve rooms here unless I'm refunded! Divyne Aiko, Guest Services / Front Office at Holiday Inn Houston S - Nrg Area - Med Ctr By IHG, responded to this review Dear mlkweedp,Thank you for reaching out and sharing your concerns. I’m truly sorry to hear about your situation and understand how frustrating it must have been, especially under unexpected personal circumstances.After reviewing your reservation, I can confirm it was booked under an Advance Purchase rate, which, per the terms and conditions agreed to at the time of booking, is non-refundable and non-cancelable. While we sympathize with your situation and appreciate you notifying us in advance, unfortunately, we are unable to waive the associated charges.We also regret any miscommunication that may have occurred during your phone call. While our team can assist with cancellations, the refundability of a reservation is determined by the rate type selected at the time of booking. I assure you it is never our intention to mislead or trick our guests, and I apologize if that was your impression.We value your feedback and will use it to reinforce the importance of clear communication with all future guests. While we regret that we were unable to accommodate your refund request, we do hope you’ll consider giving us another opportunity in the future under better circumstances.

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• User:richwg3

  Trip type: Business

  Moldy room, hairy breakfast

  07 May 2025

  I was put in room 909 that had a horrible musty smell and black mold in the AC they attempted to cover up with Febreeze. I was told there were no more rooms but when I explained there was black mold around other guests they quickly found me a new room. The second room 401 shower had mold splotches on the ceiling. My fruit at breakfast had a hair in it and the restaurant staff had an attitude and talked down to the other staff. All for a one night $352 bill. I DO NOT RECCOMENND. Divyne Aiko, Guest Services / Front Office at Holiday Inn Houston S - Nrg Area - Med Ctr By IHG, responded to this review Dear richwg3,Thank you for your continued feedback. I’m very sorry to hear that your overall experience with us did not meet expectations. We take every concern seriously—particularly when it involves the cleanliness and comfort of our rooms, and the professionalism of our team.As we previously discussed during our phone conversation, I truly regret the issues you encountered with the condition of both rooms and at breakfast. Upon being made aware, we worked to address the situation promptly and offered several resolution options. While you declined the refund, I’m glad you accepted the 27,000 IHG One Rewards points, which we hope reflect our effort to make things right.Your comments regarding cleanliness have been escalated to our housekeeping and engineering teams for further inspection and corrective action. Additionally, the conduct and service approach of our staff—at all levels—will be addressed in upcoming trainings.We are committed to providing a higher standard of service and guest experience, and I regret that we did not meet that standard during your visit. If you have any remaining concerns, please don’t hesitate to reach out to me directly.Sincerely,Divyne AikoGeneral Manager & Director of Human ResourcesHoliday Inn Houston NRG Medical Center

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• User:Patricia M

  Trip type: Solo travel

  Warning to MDAnderson’s patients

  12 Feb 2025

  I booked my stay through MDA’ agency - they didn’t tell me that shuttle quit running at 3pm and if you returned by UBER they won’t reimburse you as stated if after 9:00pm. I’m trying Marriott next time. Shuttle runs late and staff have to be nicer! IHG Service, Owner at Holiday Inn Houston S - Nrg Area - Med Ctr By IHG, responded to this review Hi Patricia M,Thank you for staying at the Holiday Inn Houston South - NRG Area - Medical Center. We appreciate you for choosing us for your travel needs.We aim to consistently deliver superior service, and provide a seamless stay experience to our guests. I'm sorry for the issues you encountered during your visit. I’ve passed along your feedback to the hotel management team. I’m confident they’ll review the concerns you raised, and make the needed improvements. I also sent you a private message to further reach out to you, and get more information.Until your next stop in the area, we hope you will give our hotel another try!Many thanks,Jonathan ACase ManagerIHG Hotels & Resorts Service

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