Home2 Suites By Hilton Houston Webster

Recent Reviews: 145

• User:christine_dar

  Trip type: Solo travel

  I'd recommend it with some caveats

  17 Apr 2025

  Overall, I had a nice stay here and I'm picky. I was here for a robotics tournament for my son but he stayed with his team in another hotel. I had to work remotely while here so this is the place I chose. I wanted a place with a little kitchen and a workspace. Overall, it was nice and I'd stay here again. I was here for 5 nights. I almost didn't stay here bc I saw someone in a previous review mention cockroaches. There were none at all...believe me I LOOKED.Good stuff: very nice staff. Clean room with nice big drawers (although hard to close - the slowest of slow close drawers) and a thoughtful layout. I liked that there is a rolling table tucked under one of the two desks that align the wall, so I could pull it out and face the window while working with an L-shaped setup. I also though the bed was pretty comfortable. The bathroom is nice. No tub - shower only, which is fine. The breakfast was good. Limited but enough options for gluten free people. I was able to have oatmeal with fruit and a couple eggs each day. The eggs were always cold, but they tasted good and I warmed them in my room (the "warmer" you get them from was broken while I was here). They also had hashbrowns one day.Less good but not 'bad': the pillows are big, overstuffed and rock hard. Great for propping up to watch TV and less good for sleeping. The shower is lackluster. Most mornings I would take a shower early since I was working in Detroit time, and I had hot water. On the weekend, I showered later and couldn't get it hot, which was a bummer. There was a fair amount of noise from the hallway and other floors. My little white noise machine was a great help with that. I'd stay here again!

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• User:Regina B

  Trip type: Business

  Roaches

  29 Mar 2025

  The pillows are horrible very flat no life to them at all, however, the room was very clean, but there were roaches in the bathroom. The breakfast they provide in the morning is very blah. For the money we paid we should not have to check our bags before we leave to make sure we’re not taking roaches home with us.

• User:Moe214

  Trip type: Business

  A Great Place to Stay

  23 Nov 2024

  I thought I was stuck staying at a property in League City that had great location, but terrible customer service and poor property condition…boy was I wrong! My last few trips to the area, I’ve stayed at Home2 Suites by Hilton Houston Webster and EVERYTHING is exponentially better! The location is great, plenty of shopping and restaurants within walking distance. The property and rooms are great. It’s a Home2 Suites, rooms have plenty of space and kitchen amenities. The Team supporting the property is also great! Very personable and professional. This property is 100% my go-to hotel in this area!

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• User:David B

  Trip type: Business

  Nothing worked

  17 Sept 2024

  The room that I had smelled musty or moldy which was coming from the air conditioner. I could not get hot water in my unit until later in the morning. The pool was closed, the treadmills did not work. All around a bad experience with Hilton. The hotel looks nice and the room looks nice but without things that work properly it creates a bad experience.

• User:David P

  Trip type: Family

  Hotel stay with no hot water

  03 Mar 2024

  just left hotel in Webster TX . Reservation number 80781031. No hot water for entire stay. Night Clerk on said it is a known problem and working on a fix. At checkout...the clerk just did not say anything when we mentioned it. No notes on website or at checking telling us of the problem. It appears to be a longer issues. Bad business. If we had known at check in we could have move to another hotel. We had a total of three rooms. No hot water in any of them Robert Meyer, General Manager at Home2 Suites by Hilton Houston Webster, responded to this review Dear Haritenour,Thank so much for your feedback. We are very sorry for the occurrences that had taken place during your visit. We do take our guests feedback very seriously. I have shared your feedback with my staff on how to effectively manage issues related your experience. Here at Home 2 Suites Houston/ Webster, our goal is to ensure every guest experience is as comfortable and accommodating as possible. Since this has been brought to our attention, we have contacted a plumber to resolve this issue. We appreciate your business very much and will look forward to hearing from you again.Sincerely,Robert Meyer, GM

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