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Houston Grand Hotel River Oaks

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Houston Grand Hotel River Oaks

locationGalleria area, Houston - TX

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About Houston Grand Hotel River OaksAbout Houston Grand Hotel River Oaks

Location

This hotel is located near the vibrant epicentre of the nation's energy capital. It is positioned between River Oaks, the city's most exclusive residential neighbourhood, and the Galleria, an international Mecca for luxury shopping and world-class entertainment. There are plenty or restaurants nearby and the museum district is about 15 minutes away on public transport. George Bush Intercontinental Airport is about 50 km away.

Facility

The hotel has 232 rooms, including 7 junior suites, 53 suites, 119 single rooms and 33 double rooms, which are located on 12 storeys and are reachable by a lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, a plug adapter, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and background music. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols are available on the sun terrace. A variety of refreshing drinks await guests at the pool bar. Leisure activities and facilities at the hotel include cycling/mountain biking, a gym, aerobics, a spa, a sauna and a solarium or, for a fee, massage treatments.

Meals

Various dining options are available, including a dining room, a breakfast room and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A continental breakfast gives guests many delicious reasons to rise and shine. At lunch and dinner, guests can order à la carte or choose a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Houston Grand Hotel River Oaks Amenities at Houston Grand Hotel River Oaks

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Continental Breakfast

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Restaurants

100 m

City Centre

500 m

Shopping opportunities

1.5 km

Beach

79 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

477

Very Good

189

Average

79

Poor

26

Terrible

28

Recent Reviews: 799

  • User:Stephanie F

    Trip type: Family

    Afternoon Tea Review

    rating08 May 2026

    Been coming to tea for over 15+ years here. Had a good experience but disappointed that they didn't keep the level of the St. Regis , especially since the price is the same if not more. The actualTea itself is different but they are looking to find comparable ones to replace the' St. Regis' blend. A few tweaks would really help the overall experience. 1.) When the harpist takes a break; play overhead music 2). do not serve scones on same plate as dessert to conserve plates as there isn't enough room on plate 3) Fix outside water feature and have running or replace (current eye sore) 4) return fresh flowers to side tables 5) do NOT have your guests box their own leftovers 6) take off the gimmicky flowers/butterflies/decorations on desserts as the cheapen the dessert and are not needed since they taste great without. 7) validate parking for tea guests since they are paying for a premium experience. Overall the tea sandwiches, scones (although smaller) and desserts are still excellent and will continue to come just wishing they would maintain the standard of excellence the tea room has been known for. marlon errar, Guest Services / Front Office at Houston Grand Hotel - River Oaks, responded to this review Thank you for being such a loyal tea guest for more than 15 years and for continuing to visit us over the years. We truly appreciate both your kind words and your candid feedback.We are delighted to hear you still enjoyed the tea sandwiches, scones, and desserts, and we sincerely appreciate you taking the time to share such detailed observations about the overall experience. Maintaining the level of elegance and service our guests have come to expect is very important to us, and your comments regarding the ambiance, presentation, parking, and service touches have been shared with our team for careful review.We especially value feedback from longtime guests like yourself, as it helps us continue refining and elevating the experience. Thank you again for your continued support, and we look forward to welcoming you back for another afternoon tea soon.

  • User:Relax319505

    Trip type: Couples

    Not up to standards in any way

    rating15 Nov 2025

    Very disappointing stay. Very low level of service. From the moment we arrived it was clear it well below St Regis standard and felt like the low end of the Marriott chain hotel ( not towards the top end like it should be) No one greeted us or offered to handle our luggage upon arrival. Check in was friendly enough but not notable. Room had outdated radio which was unusable and had an old fashioned shower-bath combo We went to the bar in the evening and service was very very slow ( bar and restaurant were almost empty). Table was dirty. We left the hotel the next morning at 900am for the day and returned at 330 with the room still not cleaned. We had even spoke with the floor housekeeper as we left in the morning so she knew we’d be gone and back mid afternoon. We called the front desk to let them know - and said they could send someone right now - however we had to prepare ourselves for an evening event. Then we were told housekeeping stops at 4 and they wouldn’t do it later. I then spoke with the manager who didn’t seem overly concerned and suggested I should have requested housekeeping when we left. I’m writing this from the hotel room and am considering checking out early and moving to the Four Seasons where the rooms can be had for similar rates. The only reason to stay at a st Regis is for their outstanding service. One of my favorite hotels ever is St Regis Rome and I stay there every chance I get. The level of service here felt like a no-frills hotel. I will not be returning. Traci Day, Guest Services / Front Office at Houston Grand Hotel - River Oaks, responded to this review Dear Relax319505,Thank you for taking the time to share your experience. I am truly sorry that your stay did not reflect the elevated standards of The St. Regis Houston. Your feedback is important, and I want to assure you that the areas you mentioned are being reviewed closely with our leadership team.What you described is not the level of service we strive to provide, and I regret that we fell short during your visit. We appreciate your loyalty to the St. Regis brand, and it would be our privilege to have the opportunity to restore your confidence in a future stay.Should your travels bring you back to Houston, please feel free to reach out to me directly. I would be pleased to personally assist with your arrangements.Warm regards,Sheila BuciumanGeneral Manager

  • User:Saya R

    Trip type: Family

    Worse hotel after Ritz Carlton Boston

    rating16 Oct 2025

    This was the worst week I’ve ever spent in a hotel, and I truly regret not leaving earlier. First, they didn’t provide my baby with a simple kids’ shampoo or body wash even though this is supposed to be a family hotel. When I asked, they just said “no.”Second, I couldn’t sleep properly the entire time. The lights kept turning on and off by themselves clearly, this place is old and poorly maintained. You simply can’t rest in these rooms.And third, the staff was completely unsupportive. They closed the pool for two full days during the hottest week, without any notice or apology.We finally moved to the Four Seasons, and that was the best decision we made. I would never recommend The St. Regis Houston to anyone. Traci Day, Guest Services / Front Office at Houston Grand Hotel - River Oaks, responded to this review Dear 955sayer,Thank you for taking the time to share your experience. I am truly sorry that your stay did not reflect the elevated standards of The St. Regis Houston. Your feedback is important, and I want to assure you that the areas you mentioned are being reviewed closely with our leadership team.What you described is not the level of service we strive to provide, and I regret that we fell short during your visit. We appreciate your loyalty to the St. Regis brand, and it would be our privilege to have the opportunity to restore your confidence in a future stay.Should your travels bring you back to Houston, please feel free to reach out to me directly. I would be pleased to personally assist with your arrangements.Warm regards,Sheila BuciumanGeneral Manager

  • User:Terry P

    Trip type: Family

    the people make the difference

    rating17 Aug 2025

    What stands out at the St. Regis is the people. I want to mention some key food and beverage employees that made a positive impression for going to the extra mile: Ignacio at the early morning breakfast hour, Rosetta who promptly deliverers ice to your room with smile and sweet demeanor and Felipe. All were kind, professional and very personal. My family were impressed as well. Thank you, Jeremiah Cribley, and your staff for making a great impression. Don’t ever stop the coffee service in the lobby in the mornings. It is the best thing you can do for tired travelers!!! All the food was amazing.

  • User:lilyleechang

    Trip type: Friends getaway

    Best hotel in Houston

    rating08 Jun 2025

    I'm so indebted to this hotel!!We had a wonderful stay and enjoyed the location very much. I left my jewelry box in the safety deposit by accident. When I realized and called, The gentleman who answered was so helpful, told me they had been waiting for my call and sent it back to me as soon I described the details to him. Not a thing missing!!

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