Quality Suites

Recent Reviews: 30

• User:Mobile03137100330

  Trip type: Family

  Hotel, Motel Not the Holiday Inn

  10 Jun 2026

  I checked in, and asked to do to my room first before bringing up my luggage. So, that I turn on the AC because it was going to be hot in there for us. So I don’t get upset about it. Then I went back downstairs and asked if I could borrow the luggage cart sing the owner requested I used it but I need to bring it back down and not leave in halfway like their customers. Because there’s only two people at front desk btw. So there I go to return it. Go back upstairs, turn on lamps- dead roaches by the bed. Guess you get what was paid for…. I called front desk- for a sweeper. I expressed why- she laughed and said she couldn’t come up because she was by herself at front desk and checking people in .Then she called back and was on her way- but laughing either due to it or thought it was funny to find roaches. Don’t know whether to lay in this bed or sleep in my car instead.

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• User:838ninai

  Trip type:

  Looks nothing like pictures. Will not refund money.

  22 Dec 2020

  Wish i could give less than one star.I reserved a hotel room for myself and three children for 10-30-2020 at Quality Suites Houston Cy-Fair Northwest as the hotel description stated three children stay free. When we arrived, was informed by a very rude male manager that since I had three kids, I would have to upgrade for over an additional $39 per night. That was above my budget. Guests were also walking around the hotel without a mask. Smoking right in front of the hotel. The Hotel staff were not wearing a mask. The hotel looks nothing like the pictures, Very dirty and run down I had no choice but to get another hotel but the hotel refused to issue a refund. stole my money. Airlines and hotels are issuing refunds due to Covid, but not this fraudulent hotel. Stay away

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• User:cbgannon

  Trip type: Family

  You get what you pay for . . .

  18 Jul 2020

  We stayed here on our way home from Arizona. I chose this hotel because I could not find a Choice hotel that offered suites with separate rooms, which my family of 5 prefers (Dad snores 🙂), and I was able to get two rooms for about the price I would usually pay for one large suite. Each room had one king bed and a sleeper sofa. First, it was much further off of our route (I-10E) than I expected. When we arrived, I asked if we could have rooms close together and the clerk assigned us rooms 102 and 104. 102 smelled badly of smoke and 104 was musty but my husband, who had been driving since El Paso was OK with it so he and my son took that room while I went to get another. We were then assigned 112, which smelled OK. The room was warm but I figured it would cool down so I unpacked the ice chest, set up the sofa bed (I had to request linens from the desk and was only given two sheets, no pillows or blankets. As it turned out we didn’t need the blankets) and me and my two girls settled in. Unfortunately, the room never cooled off and it was too late to move rooms so we just stayed. This is July in Houston so the room was muggy and hot. The rooms definitely need some upgrading. There were only two small, stained towels in the room. The sofa bed mattress was covered in plastic and the old , thin sheets did not stay on so my daughter was essentially sleeping on plastic. The temperature control on the sinks in both rooms was opposite. There was a mold stain on the bathroom ceiling and there were spots on the carpet where it was apparent the furniture had been changed but not the carpet. At check in, we were told there would be breakfast but no meat or eggs. Breakfast offerings were: coffee, fruit loops or Raisin Bran, toast with jelly, orange juice and waffles. There was no fruit or yogurt or any other kind of pastry. This was all put out in the regular fashion, so it appeared the owner was just using COVID as an excuse to save money on breakfast. After a hot night I decided to take a dip in the pool while my family was still sleeping, the pool itself appeared clean, but the hot tub had a green funk growing on the walls and steps. There were no pool towels and the water wall feature on the pool was not working. There was trash around the pool area. I booked this hotel last minute and only read a few reviews. One was bad but the others were good. I usually disregard a bad review if the others are positive, but this time I should have listened.

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• User:Stacy S

  Trip type: Business

  Awesome hotel in Jersey Village area

  20 Nov 2019

  Super clean hotel with professional front desk agent, I stayed in this place with my fiancy for business trip, we had such a great experience.The breakfast was decent and the price was affordable, we recommend this place for travelers looking for clean accommodation for great price.

• User:MikeD1966

  Trip type: Business

  Charged me despite my cancellation

  31 Aug 2019

  Despite following the proper procedures as well as calling the hotel to cancel my reservation, the owners decided to conduct themselves in a fraudulent manner and charged me anyway. They made a conscious decision to steal my money instead of cancelling the reservation.Highly suggest not using this hotel as their actions demonstrate their have no ethics or morals.