Ramada By Wyndham Houston Intercontinental Airport East

Recent Reviews: 1080

• User:BlesseGeeG

  Trip type: Solo travel

  I’ll Be Back

  28 May 2026

  Flight delayed. Close to airport, shuttle service . Friendly driver (Aaron) and hospitable staff. Clean rooms. Safe. Great price for a last minute booking. Only reason 4 stars no coffee for 4:30 am shuttle goers and no sugar and cream for coffee in room. Next time I’ll ask before I go to room. Nice renovations! I will be back. Atmosphere was friendly. Guest Relations Manager, Owner at Ramada by Wyndham Houston Intercontinental Airport East, responded to this review Hi BlesseGeeG, Thank you so much for taking the time to share your detailed feedback! We’re very glad we could be there for you during a travel disruption and that our close proximity to the airport and shuttle service helped make your late arrival a little easier.It’s wonderful to hear your kind words about our friendly and hospitable staff, and we’re especially pleased that Aaron provided such a positive impression with his helpful and welcoming service. We will be sure to share your compliments with him and the rest of our team.We’re also happy that you found your room clean, safe, and enjoyed our recent renovations. It’s great to know you felt the value of your last-minute stay was excellent and that the overall atmosphere felt warm and friendly.At the same time, we appreciate your feedback regarding the early morning coffee availability and in-room supplies. We understand how important these small conveniences are, especially for guests departing on early shuttle schedules, and we will keep your comments in mind as we continue to improve the guest experience.We truly appreciate your kind words and your recommendation, and we’re thrilled to hear you plan to return. We look forward to welcoming you back for another comfortable and pleasant stay!

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• User:Jay W

  Trip type: Solo travel

  Avoid This Hotel!

  22 May 2026

  The hotel was memorable for the incompetence and rudeness of its staff. The staff attempted to blame the lack of customer care on the guest, a sure sign in any business that there is little or no effort to improve the facility.And the smell of mildew was inescapable, not what anyone with allegories wants.The hotel has seen better days if it ever had any.Let the buyer beware…. Guest Relations Manager, Owner at Ramada by Wyndham Houston Intercontinental Airport East, responded to this review Dear Jay, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations and that you left feeling disappointed.We sincerely apologize that your interactions with our team did not reflect the level of professionalism and hospitality we strive to provide. We take concerns regarding guest service very seriously, and it is always our goal to ensure every guest feels welcomed, respected, and valued.We are also very sorry to hear about the odor concerns you described. Cleanliness and a fresh, comfortable environment are extremely important to us, and we regret that this was not your impression during your stay. Your comments have been noted and will be shared with our housekeeping and management teams for further review.We understand your overall impression was not a positive one, and we regret that we did not provide a more comfortable and enjoyable experience. Thank you again for sharing your thoughts, as guest feedback is important in helping us identify areas where improvements are needed.

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• User:Eric F

  Trip type: Family

  Bad employee

  16 May 2026

  Overall, my stay at this hotel was pretty good. The room was clean, comfortable, and everything was well-maintained, which made the experience enjoyable. The location and overall atmosphere were also nice.However, my experience at the breakfast area was very disappointing. The staff member working there was rude and unprofessional. She was slamming dishes around, which created an uncomfortable and tense environment. At one point, she told another customer that I didn’t give her a tip, which was inappropriate. Later on, she even threatened to fight someone, which is completely unacceptable behavior.Because of that interaction, it took away from what would have been a great stay. Management should seriously address the behavior of the breakfast staff to ensure a better experience for future guests. Guest Relations Manager, Owner at Ramada by Wyndham Houston Intercontinental Airport East, responded to this review Dear ericfK6363RI, Thank you for taking the time to share your feedback. We are very glad to hear that you found your room clean, comfortable, and well-maintained, and that you enjoyed the location and overall atmosphere of the hotel. It’s always encouraging to know when guests have a positive experience with the accommodations themselves.However, we are very sorry to hear about your experience in the breakfast area. The behavior you described is extremely concerning and does not reflect the level of professionalism, respect, and hospitality we expect from our team. We sincerely apologize that you were made to feel uncomfortable, and that what should have been a pleasant start to your day instead became a negative experience.Situations involving rude or unprofessional conduct, especially in a guest-facing setting, are taken very seriously. Your feedback has been noted and will be shared with the appropriate teams for immediate review so that this matter can be properly addressed.We truly appreciate you bringing this to our attention, and we regret that this incident impacted an otherwise enjoyable stay. Thank you again for your honest review and for choosing to stay with us.

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• User:Jennifer F

  Trip type: Family

  Paid for a terrible breakfast experience

  16 May 2026

  Our stay was good until we came down for breakfast. The lady working breakfast already had an attitude from the moment we arrived. It honestly felt like she did not want us there. She immediately started complaining that she was running out of breakfast items and that she was the only one working. Things seemed to get worse after we paid for breakfast and did not leave a tip.There were no plates or bowls available for guests to use. When we asked about them, she responded with an attitude, and when she finally brought them out, she slammed them down very hard. Another guest standing behind me was visibly shocked by her behavior. I commented that she apparently was working alone, and as she walked by, my daughter and the other guest both heard her say under her breath, “Keep talking sh*t and I’ll beat your a**”. I personally did not hear it, but they both did.The rest of our stay had been pleasant until this encounter with the breakfast attendant, who clearly seemed unhappy and frustrated. To make matters more confusing, after several of us paid for breakfast, she shut the breakfast area down using yellow caution tape and turned multiple people away. Later, she allowed other guests in without charging them. The entire situation was very strange and unprofessional. Throughout the encounter, she continued rolling her eyes and staring at us.Very disappointing experience overall, especially considering the stay itself had been good up until breakfast. Guest Relations Manager, Owner at Ramada by Wyndham Houston Intercontinental Airport East, responded to this review Dear C4519FKjenniferf, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that what began as a pleasant stay was overshadowed by such a disappointing breakfast experience.We sincerely apologize for the interaction you described with the breakfast attendant. Every guest deserves to feel welcomed, respected, and comfortable while dining, and we regret that the service you experienced made you feel otherwise. The behavior you described, including the attitude, visible frustration, and handling of guest concerns, is certainly not reflective of the level of hospitality we strive to provide.We are especially concerned by your comments regarding the alleged inappropriate remark and the overall unprofessional conduct during breakfast service. We understand how upsetting and uncomfortable this must have been for you, your family, and other guests nearby. Situations that leave guests feeling uneasy are taken very seriously.We also apologize for the confusion and inconsistency surrounding the breakfast setup, availability of supplies, and access to the breakfast area. We understand how frustrating it must have been to encounter missing items, restricted access, and inconsistent handling of guests after payment.At the same time, we do appreciate you mentioning that the remainder of your stay had been pleasant prior to this incident. Your feedback is valuable and will be shared with the appropriate management team for careful review, as guest service and professionalism are extremely important to us.Thank you again for bringing these concerns to our attention. We sincerely regret that this experience negatively impacted your overall impression of your stay.

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• User:Compass34666605761

  Trip type: Solo travel

  Run down

  02 May 2026

  Run down. Unprofessional staff. Sloppy all round. Guest Relations Manager, Owner at Ramada by Wyndham Houston Intercontinental Airport East, responded to this review Dear Compass34666605761, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations.We sincerely apologize that the condition of the property and the level of service you encountered left you with this impression. Providing a well-maintained environment and professional, attentive service are both fundamental to what we strive to deliver, and it’s clear we fell short during your stay.Your comments are important and will be carefully reviewed with our team to address both the upkeep of the hotel and the quality of guest interactions. We truly regret that your visit was disappointing and appreciate you bringing this to our attention.

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