Sonesta Essential Nw Houston

Recent Reviews: 102

• User:Ceristian C

  Trip type: Solo travel

  Car vandalized, staff untrained, unsafe area. It’s cheap for a reason.

  05 Mar 2026

  Catalytic converter was stolen at 12:30 in the broad daylight. Manager weirdly told me it was okay that my insurance cover the balance for the room and was aware that my property was vandalized on her watch and then after 8:00 pm had her staff to ask me to pack my things to wait in the lobby although she agreed to and was aware that a friend of mine was coming to pay the balance when he got off from work. The staff are unkempt the property is very ghetto. There was a bad mold odor in my room. Visible mold spreading in the bathroom and what looked like dried poop from someone that ran out of tissue on the bathroom door. There were no dishes or utensils. But I had my own pots there was no detergent to wash or clean the items with. They almost doubled the price but I couldn’t tell you why the rooms aren’t worth more than $65 after taxes and fees honestly. This is the most ghetto Sonesta I ever stayed at and I am platinum with the Brand. Just passing through on my way to Dallas. I’ve never regretted a hotel stay more. Would not recommend I have 15 years experience and for a catalytic converter to be stolen in the early afternoon in FRONT of the hotel says a lot. That is extremely rare. And the staff doesn’t have proper training either. They don’t even know what benefits the members are supposed to receive. Wouldn’t stay again. Guest Services, Guest Services / Front Office at Sonesta Essential NW Houston, responded to this review Dear Ceristian,Thank you for taking the time to share your feedback and for your loyalty to the brand. We sincerely apologize for the inconveniences and concerns you experienced during your recent stay at Sonesta Essential Houston Hobby Airport. Please know that we strive to maintain a high standard of service, safety, and cleanliness for all of our guests, and we regret that your experience did not reflect those expectations.We are especially sorry to hear about the incident involving your vehicle. We understand how concerning and frustrating this situation must have been. For matters involving vehicle vandalism or theft, guests are required to file a police report. Our team will fully cooperate with law enforcement and assist by providing camera footage, if available, from the area where the incident occurred.Additionally, your comments regarding the condition of the room and your interactions with our staff have been shared with our management team so that appropriate action and additional training can be taken where necessary.While we are unable to provide compensation in this case due to our policy, we genuinely value your feedback. It helps us identify areas where we must improve, and we remain committed to enhancing our services to better meet the expectations of our guests.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you again in the future and provide you with a much-improved experience.Warm regards,

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• User:Stay53339619447

  Trip type: Friends getaway

  DONT RECOMMEND

  09 Mar 2025

  This hotel was absolutely disgusting and completely unorganized. The first room they gave me had two cockroaches crawling around before I could even set my bags down. That alone was enough to make me question the cleanliness of the place. I immediately went to the front desk to report it, and they reassigned me to another room—only for me to walk in and find someone already in there! I felt terrible for invading that person’s privacy, but that’s on the hotel for being so careless and unprofessional. The lack of organization and cleanliness here is shocking, and I would never recommend this place to anyone. Guest Services, Guest Services / Front Office at Sonesta Essential NW Houston, responded to this review Thank you for bringing your experience to our attention. We'd like to sincerely apologize, as this is not representative of a typical stay with us. Your comments will be addressed internally, and we'll reflect on where missteps occurred and how we can avoid them in the future. Furthermore, while we regularly treat our property for pests, we'll contact our pest management team to provide additional treatment where needed. Please know that the comfort of our guests is incredibly important to us; it is regrettable that we have left this impression. Should you be willing to return, we'd appreciate another opportunity to showcase a stay that reflects our commitment to your satisfaction.

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• User:Solomon H

  Trip type: Solo travel

  Roach Motel

  23 Sept 2024

  This is the worst Hotel I have ever stayed at, and it will never happen again. Stayed at many Sonesta before and they were great so when I was offered this one and I saw the name Sonesta I jump on it. Horrible location the entrance road to the hotel had two big potholes so you better be careful driving at night now back to the hotel the elevator button looked like it was kicked in the wall at lease the top button work. the inside of the elevator was nasty like someone throw up in it needed to be power wash. Then when you get in your room inside the toilet you see your first welcome guest a little roach in the toilet swimming in the water then another roach in the tub just having a vacation, I took pictures, so they know I see them. Then in the bedroom another bigger roach on the table with the table lap looking at you like what are you doing here. I left the light on all night but every time you used the rest a roach will come out to say hello. They need to do something about the infestations. This place should not be call Sonesta it's a bad look for that chain. If I can give zero grade I will. Guest Services, Guest Services / Front Office at Sonesta Essential NW Houston, responded to this review Dear Solomon,Thank you for your loyal patronage to Sonesta and for taking the time to share your experience. We regret that your room was not up to standard and we deeply apologize for the inconvenience. Your frustration is understandable and we will be following up with our regular housekeeping and pest control to ensure that proper protocols are being followed. We hope to have another chance to further impress you should you be in the area.

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• User:Lenora A

  Trip type: Business

  Waste of Money

  24 Aug 2024

  Sonesta Essential (Formerly Comfort Suites) is by far the worse hotel I’ve stayed in. When I book it was booked as Comfort Suites but when I arrived it said Sonesta Essentials. While checking in I was told that the elevator was down and I would be on the third floor. Because I have a hip problem I asked if there was a room on the first floor and the answer was no. Ok, I let that go but when I get to the room there is one wash cloth, one towel, and one hand towel. I booked for 2 adults so I went downstairs and asked for more towels and washcloths. I was told that the room already had what was allowed. So we are supposed to share a wash cloth and towel? I was so confused like make that make sense. To remedy that issue I went to Walmart and purchased towels and washcloths. The room was big and pretty clean, but anyone that knows me knows I come with cleaning supplies to make sure its clean to my standards. I was getting dressed to go out to dinner and looked all over for the ironing board that is suppose to be with the iron. Nope, no ironing board anywhere to be found so I did what I use to do in college and used one of the towels I purchased and ironed on the desk. Day two comes around and just to see what the answer would be I asked if I could get towels and washcloths for my room. I was told I was not on the list for today. What??? You mean to tell me if I did not purchase my own towels and washcloths I would have been stuck using the dirty ones from the day before, that is just disgusting. When I checked out I did inform them to not charge me for additional towels because those extra ones were the ones that I purchased since they were rationing them out like there was a shortage. I was very disappointed and will not be staying there in the future. The quality has gone done to about a 1 if I can give it that. Guest Services, Guest Services / Front Office at Sonesta Essential NW Houston, responded to this review Thank you for taking the time to leave us your feedback. Please accept our apologies for any disappointment in the amenities and service that you received during your visit. We always want our guests to have the best experience possible, so we will be sure to discuss all of your comments internally and make improvements where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.

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• User:Deborah T

  Trip type: Couples

  It was the worst hotel I ever stay in.

  18 Aug 2024

  This was one of the worst hotels I have ever stayed in. The towels and bed sheets had holes and stains. I had to go and buy some towels, and thank God I brought my own blanket. The chair in the room was filthy and full of stains. The carpet was dirty and full of stains. Customer service was deplorable, they had young people working at the front desk, and they never no anything also the elevator was not working which made it worse for our entire stay we had to go up and down the dirty stairs. Please do not stay in this hotel. Not worth a penny. Guest Services, Guest Services / Front Office at Sonesta Essential NW Houston, responded to this review Dear Deborah,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any upkeep or cleanliness concerns during your visit, as both of these matters are incredibly important to us. Our team will be sure to look into all of your comments internally and make improvements where necessary, as we always want to ensure that our guests have the best experience possible. Thank you, and we hope you will consider giving us another chance soon.

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