Staybridge Suites Houston Iah - Beltway 8

Recent Reviews: 184

• User:Kekey G

  Trip type: Solo travel

  No response from the owner where are the manager seem like he was God!

  28 Mar 2026

  Greetings from IHG® Hotels & Resorts Guest Relations. I hope you’re doing well. My name is Bembie, and I’m one of the Senior Case Managers.I’m reaching out regarding Ms. Akila Green’s concern. The guest has been in contact with us regarding her experience at the hotel. Ms. Green said that there were roaches in her room, and that her key cards were repeatedly deactivated, requiring multiple replacements. She also mentioned that there was a notice in the elevator advising guests not to bring food into the rooms, which she found confusing given that the room is equipped with a full kitchen. Additionally, she raised concerns about an unpleasant odor in the room. Ms. Akila contacted the hotel and spoke with a manager for approximately one hour but felt that the interaction was unhelpful and came across as rude, as she was questioned about why the concern was only being raised at that time. We attempted to assist the guest by offering points compensation as a gesture of goodwill; however, she declined and is requesting a full refund instead. With that said, may we kindly ask for your assistance in reviewing this matter further and advising if there is any flexibility that can be extended to address the guest’s concerns. The guest also expressed a desire to speak with the hotel owner; however, we have explained that we do not have access to that information. For transparency, Ms. Green has been included in this email for her visibility.Thank you very much for your time and assistance. IHG Service, Owner at Staybridge Suites Houston IAH - Beltway 8 by IHG, responded to this review Hi Kekey G,We appreciate your stay at the Staybridge Suites Houston IAH - Beltway 8. Thank you for choosing IHG Hotels and Resorts as your travel partner.We want our customers to remember the brand for a long time. I appreciate you taking the time to provide feedback. IHG Hotels & Resorts emphasizes your involvement in our hotels. Please include the following information in your email to IHGService@ihg.com so that we can better assist you:-The reservation name and confirmation number.-The dates of your stay.-What steps has the hotel management taken to address your concerns?-If applicable, your IHG One Rewards number.-Contact information that includes your name, telephone number, email address, and mailing address.-Any additional information you wish to include.-Your TripAdvisor Username.Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.Sincerely,Frenzel A.Case ManagerIHG Hotels & Resorts Service

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• User:C H

  Trip type: Business

  Bed Bugs

  21 Jan 2026

  Sat in room for an hour before realizing the egregious bed bug infestation. Was offered no reimbursement and 10k points (which doesn’t cover the room) let alone the clothes/bags thrown out, the uber to next hotel, nor the next hotel stay. Absolutely do not stay here IHG Service, Owner at Staybridge Suites Houston IAH - Beltway 8 by IHG, responded to this review Hi C H,Thank you for considering staying at our Staybridge Suites Houston IAH - Beltway 8 during your trip. We truly value you as one of our IHG One Rewards members.Our goal is to provide clean, comfortable rooms and dependable service throughout your stay. I’m sorry to hear that your experience fell short of expectations. Please know that I’ve documented your comments and shared them with our local management team so they can take the appropriate steps to improve.I'd like the opportunity to address this with you further. Please send your reservation details, contact information, any applicable action/s taken by the management to resolve your concerns, along with your TripAdvisor username to IHGService@ihg.comWe sincerely hope you’ll consider giving us another chance to deliver the high standard of service you deserve.Take care,Kazer T.Case ManagerIHG Hotels & Resorts Service

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• User:walterc446

  Trip type: Family

  ⭐ STAY AWAY – DISGUSTING & UNSAFE CONDITIONS

  14 Jan 2026

  ⭐ STAY AWAY – DISGUSTING & UNSAFE CONDITIONSWe stayed at Staybridge Suites Houston IAH – Beltway 8 for one night (January 2nd–3rd) and booked two rooms. This was hands down one of the worst hotel experiences of my life.Both rooms were infested with roaches. Not one bug. Not a possibility. An infestation. Roaches crawling in the room where my family was supposed to sleep.What makes this even worse? The staff already knew about it. When we reported the issue, their response was shockingly dismissive:“Well, not all rooms have roaches.”That is NOT an acceptable response under any circumstance.I was traveling with my wife, father-in-law, my 2-year-old son, and my 6-month-old baby girl. Putting infants and young children in a roach-infested room is unacceptable, unsafe, and completely negligent. This is a serious health concern, not a minor inconvenience.No urgency. No genuine apology. No real solution offered. Just excuses.This hotel clearly has serious sanitation problems and management doesn't care. If the staff is openly admitting some rooms have roaches, that tells you everything you need to know.Do NOT stay here. Especially if you are traveling with children or family. This place should be avoided at all costs. IHG Service, Owner at Staybridge Suites Houston IAH - Beltway 8 by IHG, responded to this review Hi walterc446,Thank you for choosing to stay at our Staybridge Suites Houston IAH - Beltway 8 during your trip. We truly value you as our guest and appreciate the time you took to share your feedback.Our goal is to provide clean, comfortable rooms and dependable service throughout your stay. I’m sorry to hear that your experience fell short of expectations. Please know that I’ve documented your comments and shared them with our local management team so they can take the appropriate steps to improve.I'd like the opportunity to address this with you further. Please send your reservation details, contact information, any applicable action/s taken by the management to resolve your concerns, along with your TripAdvisor username to IHGService@ihg.comWe sincerely hope you’ll consider giving us another chance to deliver the high standard of service you deserve.Take care,Kazer T.Case ManagerIHG Hotels & Resorts Service

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• User:Shiba H

  Trip type: Friends getaway

  Extremely Disappointed with My Stay – Beware! Roaches EVERYWHERE

  16 Jun 2025

  I stayed at Staybridge Suites, 1910 North Sam Houston Parkway East, Houston, TX from May 16–18, 2025, and it was an awful experience.I arrived late on Friday night and was initially given Room 209, which smelled musty and had torn carpeting. I requested to be moved and was given Room 425—unfortunately, things only got worse. The room had a roach problem (yes, roaches on the walls, kitchen counter, and bathroom floor), and the air conditioning was completely broken, leaving the room unbearably hot.To make matters worse, brown water came out of the bathroom faucet, which is completely unacceptable. When I reported all these issues to the front desk staff (who were very polite and tried to help), I was told that management was aware of similar complaints but there were no other rooms available. Maintenance was not available until the next day, and no action was taken during my entire stay. I was provided a small fan for the second night, which was hardly sufficient.Despite repeated complaints to the front desk, I never received any follow-up or apology from the property manager, nor was I offered any compensation for the terrible conditions. I paid $216 for this stay, and it was absolutely not worth it.I’ve stayed at other Staybridge locations and had good experiences, but this property was a nightmare. Roaches, broken A/C, brown water, and no managerial accountability. Until major improvements are made here, I would highly recommend staying elsewhere! IHG Service, Owner at Staybridge Suites Houston IAH - Beltway 8 by IHG, responded to this review Hi Shiba H,Thank you for staying at the Staybridge Suites Houston IAH - Beltway 8.We love our guests to feel comfortable and at home at Staybridge Suites. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I also sent you a private message to extend our sincere apology.Thank you for choosing IHG Hotels and Resorts for your travel needs.Best Regards!Dominador R.Case ManagerIHG Hotels & Resorts Service

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• User:327jimh

  Trip type: Couples

  Dilapidated hotel

  13 Sept 2023

  We have stayed at this hotel many times before departing from George Bush airport. The hotel has deteriorated over time. In our recent stay, condensation from the air conditioner leaked on to the carpet. In the bathroom, wallpaper was peeling away from walls at many locations. They used to have acceptable and recognizable food at their social hour and breakfast. Not any more. We will no longer stay here. IHG Service, Owner at Staybridge Suites Houston IAH - Beltway 8 by IHG, responded to this review Dear 327jimh,Thank you for staying at our Staybridge Suites Houston IAH - Beltway 8 while visiting Houston and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.I would like to apologize for the leak in the air conditioning system, the maintenance of our room and for the food. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future.Best regards,Ben W.Case ManagerIHG Hotels and Resorts Service

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