Studio 6 Houston, Tx - Westchase

Recent Reviews: 589

• User:amaeze n

  Trip type: Solo travel

  Very disappointed customer

  10 Aug 2025

  I was at this same hotel about a week earlier in a much more comfortable room and gave perfect reviews in accordance, hence my choosing the same hotel for the 2nd time. This was possibly the worst unit in the entire hotel as the minute I opened the door, the foul stench hit me. I complained and was told it was the only available room. The next day I stayed mostly outside in the heat to prevent smelling the smell that lingered in the room. The carpet was so dirty and I had bumps on my body when I woke in the morning. I finally reached out to booking.com and they asked me to go ahead and check out and they’d fully refund me. That process has been a nightmare as every attempt to speak with the hotel manager has been unsuccessful.

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• User:davidsA9959ZZ

  Trip type: Business

  Never will I return despite 15% offer for NEXT visit

  20 May 2025

  As a "member" I really wish Wyndham would guide us away from below standard properties like LaQuinta/Baymount San Angelo TX and Baymont Houston. When I reserve Wybdham properties I kind of expect a standard level of property presence. Like in San Angelo my room I Hoystin smells between a smokers lounge and a daycare center. As soon as I walked in used tissue on the floor, sticky remote control, ratty curtains, pain spill and stained carpet, pair hazed couch, bag over smoke alarm, chipped tub, pool is green. I know you expect ALL your properties to be at a standard but on just .y last 2 trips into Texas I have not felt these two properties ARE WYNDHAM STANDARD of lodging. I know I am her for "free" using my rewards from staying at WYBDHHAM properties but for the love of all things holy please think about the lodgers who select WYNDHAM for our families not to leave us in dumps hoping for the best when we arrive. Baymont Supervisors, General Manager at Baymont by Wyndham Houston/Westchase, responded to this review We are so sorry you did not have a good stay. This is not a normal experience for our guests. We appreciate the feedback and will address these items. Thank you.

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• User:VanEsq12

  Trip type: Friends getaway

  Barely acceptable!

  06 May 2025

  This is a difficult review to write because there are renovations happening that are hopefully addressing the many deficiencies of this property. This hotel is incredibly run down, located in a shady part of town, frequented by undesireables (thus the marijuana smokers and streetwalkers at the front door resulting in locked lobby bathrooms and no functioning ice or juice machines). The room barely passed for cleanliness (there was a long black hair on my pillow and I don't have black hair), and the couch was so stained I didn't dare sit on it. I wouldn't recommend walking on the carpet without socks or shoes. Shower had great pressure but was barely lukewarm. NO soap. (Bodywash isn't soap for after bathroom handwashing!!) Bodywash and shampoo/conditioner provided, but bottle was empty. Paper thin towels. Nice A/C. Took multiple calls and a visit to the desk to get replacement. Front desk person wasn't friendly. TV and mini fridge worked well. Swimming pool on site was full, but water was green with algae and brown. Free breakfast was waffle, white bread, fruit, sausage patties, hashbrowns, eggs and cereals, coffee (no creamer) and no juice. Laundry facility on site. A closet labelled "Business Center" on site. Very few snacks for sale. There is an IHOP that shares the parking lot. Right off the highway. Didn't feel safe or sanitary. Wouldn't recommend. Baymont Supervisors, General Manager at Baymont by Wyndham Houston/Westchase, responded to this review Dear VanEsq,Thank you for taking the time to leave such a detailed and honest review of your recent stay. We truly appreciate your candid feedback, as it provides us with valuable insights into the areas where we need significant improvement.We are very sorry to hear that your experience was so negative and that you did not feel safe or comfortable during your time with us. We understand your concerns regarding the condition of the property, the cleanliness of your room, the issues with amenities like the ice and juice machines, and the behavior you witnessed on the property. Please know that this is not the standard we aim to provide, and we are deeply disappointed that we fell so short of your expectations.As you noted in your review, we are currently undergoing renovations and are in the process of updating our rooms and facilities. We are hopeful that these improvements will directly address many of the deficiencies you experienced. Your detailed feedback is incredibly helpful in guiding our renovation efforts and ensuring we prioritize the areas that will have the most significant positive impact on our guests' comfort and safety.We sincerely apologize for the inconveniences and discomfort you endured. We understand that an apology cannot fully rectify your experience, but we want to assure you that we are taking your feedback seriously. We are committed to making the necessary changes to create a better environment for our current and future guests .Sincerely,Baymont by Wyndham Houston/Westchase

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• User:Brittany R

  Trip type: Family

  Vacation

  28 Mar 2025

  The beds was so soft and the pillows was like clouds laying down after a long road made it like cloud 9 and not wake up till next morning. and the staff was nice. It would 100% be 5 star but the pool wasn’t open. Other than that it was a great stay for a great getaway. Also gave us extra sheets for the Paul out bed. Stay on top with clean towels. Baymont Supervisors, General Manager at Baymont by Wyndham Houston/Westchase, responded to this review Dear Brittany,Thank you so much for your glowing review! We're absolutely thrilled to hear you found our beds and pillows so comfortable – we strive to provide a truly restful experience, especially after a long road trip.We're also delighted that you found our staff to be nice and that you appreciated the extra sheets for the pull-out bed. We'll certainly pass along your kind words to our team.We sincerely apologize that the pool was closed during your stay. We understand your disappointment, and we appreciate your understanding. We are addressing the pool issue and are working to get it open as soon as possible.We also appreciate your reminder about the clean towels, and we will reinforce that with our housekeeping staff.We're so happy to hear that, despite the pool, you had a great getaway and that your stay was near perfect. We hope to welcome you back soon and provide you with a full 5-star experience, pool included!Sincerely,Baymont by Wyndham Houston/WestchaseBaymontwestchase@gmail.com

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• User:Winter M

  Trip type:

  No happy

  17 Mar 2025

  I went to this hotel to relax, my bathroom sink didn’t not work. There where kids running around in the walkways making their door slam. I went to the front desk to notice them of both problems and they told me there was going to move me and never did so I left a day early. Baymont Supervisors, General Manager at Baymont by Wyndham Houston/Westchase, responded to this review Dear Winter,Thank you for taking the time to share your feedback regarding your recent stay with us at Baymont Inn. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered.We understand how frustrating it must have been to have a non-functioning bathroom sink and to be disturbed by excessive noise from children in the hallways. A relaxing stay is our top priority, and we regret that we failed to provide that for you.We are particularly concerned to learn that you were promised a room change but this was not followed through. This is unacceptable, and we are taking immediate steps to address this lapse in communication and service with our front desk team. We are reviewing our procedures to ensure that promises made to our guests are consistently fulfilled.We also acknowledge the issue with noise levels. We will reinforce our policies regarding guest behavior with our staff and explore ways to better manage noise disturbances, especially during peak times.We are truly disappointed that you felt compelled to leave a day early. We value your patronage and would like to have the opportunity to regain your trust. Please contact me directly at baymontwestchase@gmail.com so we can discuss your experience further and explore ways to make amends.We appreciate your feedback as it helps us identify areas for improvement. We are committed to providing a better experience for all our guests.Sincerely,Baymont by Wyndham Houston/WestchaseBaymontwestchase@gmail.com

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