Surestay Hotel By Best Western Spring North Houston

Recent Reviews: 24

• User:Joe L

  Trip type: Solo travel

  Looks rough but OK for the price

  13 Jul 2025

  This property is in rough shape, but I do acknowledge they are working on improvements. The rack rate was great but the online reviews were not very accurate. Room furniture is in bad shape...for example desk chair had been chewed on by a dog, another chair stained, bathroom was dingy. Room was clean, bed comfortable, HVAC worked good, water pressure weak and hot water was OK. Instructed the front desk I would not need housekeeping and he said he would annotate it. The next morning, housekeeping knocks on the door EVEN with the DND sign hanging on the knob. Guest Experience Team, Owner at SureStay Hotel By Best Western Spring North Houston, responded to this review Dear Joe,Thank you for your detailed feedback. While we’re glad to hear you found the bed comfortable, the HVAC functioning well, and the room clean, we’re truly sorry for the areas where your experience fell short.We acknowledge that some parts of the property are still undergoing updates, and your observations about the worn furniture, weak water pressure, and the condition of the bathroom are being shared with our maintenance and renovation teams as a priority. It's disappointing to hear about the dog-chewed chair and stained upholstery—this is far from the standard we aim to present.We also sincerely apologize for the housekeeping oversight. Even with a Do Not Disturb sign and a note at the front desk, that disruption should not have occurred. We’ll be reinforcing internal communication protocols to ensure guest privacy is respected at all times.Your comments help guide our improvements, and we hope to have the opportunity to offer you a more polished and restful experience in the future.Best Regards,Customer Care Team

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• User:Damion R

  Trip type: Couples

  Great hotel

  29 Oct 2024

  It was a very lovely hotel and staff was kind and breakfast is served in the morning WiFi is great and had a great pool and water is usually blue and clean the showers was nice I enjoyed myself and I’m sure my other did as well so yes i recommend a stay Guest Experience Team, Owner at SureStay Hotel By Best Western Spring North Houston, responded to this review Dear Damion R, thank you for your wonderful review! We're delighted to hear that you had a lovely stay and enjoyed our kind staff, breakfast, and the pool. It's great to know that you found the Wi-Fi reliable and the showers nice as well. We appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable visit!Best Regards,Customer Care Team

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• User:Shane H

  Trip type: Solo travel

  Quality hotel and quality stay

  24 Sept 2024

  Everything about the hotel shows the pride the staff and management care about the property and their guests. Rooms are cleanest of any hotel i have stayed in. Staff is attentive to requests. Constantly making improvements and repairs when necessary. Would recommend no other hotels in the area. Guest Experience Team, Owner at SureStay Hotel By Best Western Spring North Houston, responded to this review Dear Shane H, thank you so much for your wonderful feedback! We’re thrilled to hear that you noticed the dedication and pride our staff and management take in maintaining the property and ensuring our guests have a comfortable stay. It’s fantastic to know that you found our rooms to be the cleanest and that our team was attentive to your needs. Your recommendation means the world to us, and we look forward to welcoming you back on your next visit!Best Regards,Customer Care Team

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• User:David H

  Trip type: Couples

  Not good experience.

  02 Sept 2024

  Bathroom was dirty and dilapidated. Towels were dirty. Just a sign of this level of motel. Cleaning service came into the room when the placard was on the door that said do not disturb. Privacy violation. The pool was cloudy. The only bright spot was the vending machine that dispensed 2 sodas for the price of one. Guest Experience Team, Owner at SureStay Hotel By Best Western Spring North Houston, responded to this review Dear David,Thank you for bringing these issues to our attention. We’re truly sorry to hear about the cleanliness concerns with the bathroom and towels, as well as the privacy violation with the cleaning service. We understand the importance of maintaining high standards and will address these matters immediately. We’re also sorry to hear about the pool and will ensure it is properly maintained. On a positive note, we’re glad you enjoyed the vending machine offer. Your feedback is valuable, and we hope to provide a more positive experience in the future.Best Regards,Customer Care Team

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• User:Christopher H

  Trip type: Solo travel

  Wonderful Slice of Peaceful Heaven

  09 Aug 2024

  The Hotel is absolutely wonderful! The staff are all very pleasant and treat me like royalty. The room is super clean , fresh smell, ice cold AC. The pool is sparkling nice, even the hottub is healing fresh. Everything is in order. It feels like a peaceful slice of heaven here. Thank you Jason and all your wonderful people who are making my stay here exquisite. ❤️ Guest Experience Team, Owner at SureStay Hotel By Best Western Spring North Houston, responded to this review Dear Christopher, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay guest experience!Best Regards,Customer Care Team

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