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The Westin Oaks Houston At The Galleria

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The Westin Oaks Houston At The Galleria

locationGalleria area, Houston - TX

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About The Westin Oaks Houston At The GalleriaAbout The Westin Oaks Houston At The Galleria

Location

This hotel is situated in the upper part of Houston, in a popular and convenient district. It forms part of the Galleria Mall.

Facility

The holiday village has 406 rooms, which are located on 21 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The complex offers a number of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a hairdresser. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the holiday village, including a gym, a spa, a sauna, massage treatments and hydrotherapy treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast guarantees a great start to the day. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The complex accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Westin Oaks Houston At The Galleria Amenities at The Westin Oaks Houston At The Galleria

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Centre

0 m

Airport

45 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

323

Very Good

319

Average

181

Poor

87

Terrible

74

Recent Reviews: 984

  • User:tripper24nyc

    Trip type: Business

    Give Martha a raise

    rating02 Mar 2026

    I enjoyed this hotel because I love the FREE self park option at the mall and my room was nice and clean. the highlight for me was the Westin club lounge. it was clean, great food options for breakfast, and most importantly, Martha who services the space in the mornings could not be kinder or more helpful. she takes great pride in running the breakfast and it shows. she truly made my stay memorable. I hope she realizes how much she is valued, and I hope Westin knows that too. Thank you, Martha paola arellano, Marketing at The Westin Oaks Houston At The Galleria, responded to this review Thank you for your wonderful feedback! We’re glad you enjoyed the convenience of self‑parking, your clean and comfortable room, and our Westin Club Lounge. We especially appreciate your kind words about Martha as your recognition means a lot. We’ll be sure to share your praise with her.We look forward to welcoming you back soon!

  • User:Mazzsteve

    Trip type: Business

    Top Notch Property

    rating12 Feb 2026

    Beautiful property, great location and top notch service. Elevators gave us some trouble and the staff quickly allowed use of the service elevator and re-routed guests quickly. Beautiful view of the city from the higher levels. Excellent hotel amenities as well. paola arellano, Marketing at The Westin Oaks Houston At The Galleria, responded to this review Thank you for sharing your thoughtful review! We’re delighted to hear you enjoyed our beautiful property, great location, and the high level of service throughout your stay. We appreciate your patience with the elevator issue and are glad our team was able to assist quickly. We look forward to welcoming you back for another top‑notch experience!

  • User:Stefan P

    Trip type: Solo travel

    They do not change sheets

    rating31 Jan 2026

    I stayed at The Westin Oaks (Houston) on January 30–31, and it was one of the most disgusting hotel experiences I’ve ever had.I arrived late and went straight to bed. I felt something uncomfortable in my bed. I reached and grabbed what felt like a small object and threw it on the floor, thinking it was maybe plastic or something random left behind.The next morning, I looked and realized what it was: a packet/bottle of sex lube from who knows who. That means the bed was clearly not properly cleaned or changed before I checked in. No one should ever find something like that in their bed, especially at a hotel that’s supposed to be clean and professional.This is beyond unacceptable. It’s unsanitary, disturbing, and shows a complete lack of basic housekeeping standards. I paid to stay in a clean room, not to sleep in someone else’s leftover mess. paola arellano, Marketing at The Westin Oaks Houston At The Galleria, responded to this review Thank you for taking the time to share your feedback. We are truly sorry for the experience you encountered during your recent stay with us.Your comfort, safety, and peace of mind are extremely important to us, and we sincerely regret that the condition of your guest room fell far below the standards we strive to uphold. What you described is unacceptable, and we understand how upsetting and concerning this must have been.Please know that we are addressing this matter with our housekeeping leadership team to reinforce proper room inspection procedures and ensure this does not happen again. We take your comments very seriously and appreciate you bringing them to our attention.We hope you will allow us the opportunity to restore your confidence in our hotel and provide the clean, comfortable stay you expect and deserve.

  • User:t253

    Trip type: Family

    Great Stay

    rating31 Jan 2026

    Nice, convenient hotel attached to the Galleria Mall. I was able to check in early on a Sunday around 1pm. The hotel clerk was friendly, I asked for an upgrade but none were available for a double queen room, instead I was given access to what I believe was M lounge benefits. This was nice breakfast, coffee, and snacks in a private room that required key card access. Paid parking right across from the hotel was about $20 per day. Valet is much higher and frankly not worth it. We were visiting DelFrisco’s Restaurant which was a quick 3 minute walk from the hotel. We also were able to access the mall from the 3rd floor. Great spot, nice rooms, clean facility. I will definitely return. paola arellano, Marketing at The Westin Oaks Houston At The Galleria, responded to this review Thank you for sharing such a thoughtful review! We’re glad you enjoyed our convenient location, clean rooms, and the added comfort of lounge access during your stay. We appreciate your feedback regarding parking options as well, and we’re happy to hear you plan to return. We look forward to welcoming you back for another great experience!

  • User:phillV9570ZM

    Trip type: Business

    This Hotel Is Lipstick On A Pig

    rating13 Aug 2025

    As an Ambassador member I have had a bad experience two straight visits. Galway’s are loud with people in and out of rooms most of the night. I encountered one of them smelling like weed in a non smoking hotel last visit. This visit people were in and out of each others rooms knocking on doors until after 3 AM. Alessandra Chau, Marketing at The Westin Oaks Houston At The Galleria, responded to this review Thank you for your loyalty as an Ambassador member and for sharing your honest feedback. We’re truly sorry to hear about the disturbances you’ve experienced during your recent stays.Your comfort and peace are extremely important to us, and we regret that noise and inappropriate behavior from other guests impacted your rest. We will be reviewing our enforcement of our non-smoking policy and quiet hours with our security team to help ensure a more relaxing environment for all guests.We appreciate you bringing these concerns to our attention and hope you’ll allow us another opportunity to provide the quality stay you expect and deserve.Safe travels, Aless Chau - Marketing Coordinator

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