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The Whitehall Houston

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The Whitehall Houston

locationDowntown, Houston - TX

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About The Whitehall HoustonAbout The Whitehall Houston

Location

This hotel warmly welcomes guests in Houston.

Facility

The hotel has 2 lifts and features 259 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, a CD player, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. The daily newspaper is laid out for guests in the the rooms. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers tennis. Water sports enthusiasts can enjoy jet skiing, snorkelling and diving. A gym and billiards or, for a fee, squash, are among the sport and leisure options available. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and a beauty salon.

Meals

Various dining options are available, including a restaurant, a café, a bar and a pub. Breakfast, lunch and dinner will satisfy appetites big and small.

Amenities at The Whitehall Houston Amenities at The Whitehall Houston

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Pub(s)

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Billiards/Snooker

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      Diving

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1481

Very Good

201

Average

112

Poor

54

Terrible

53

Recent Reviews: 1901

  • User:Otisha T

    Trip type: Couples

    Thank you from the Greenes

    rating04 May 2026

    Adam was amazing at the bar. Friendly, efficient and the drinksssss *chefs kiss* ! The VA natives breezing through town thoroughly enjoyed our time at The Whitehall.

  • User:198glendac

    Trip type: Family

    Great stay at Whitehall

    rating03 May 2026

    John at the front desk was amazing Our stay was wonderful Every staff member was exceptional and took care of all our needs promptly and efficiently Would stay here again if in Houston General Manager, General Manager at The Whitehall Houston, responded to this review Dear Guest,We are thrilled to hear that your experience at The Whitehall Houston was so enjoyable! It is fantastic to know that John at the reception made such a positive impression on you. Our team takes pride in providing exceptional service, and it is wonderful to hear that every team member contributed to making your stay memorable. We greatly appreciate your words and look forward to welcoming you back if you find yourself in Houston again.Yours in Hospitality, Sal Khatri General Manager

  • User:Daniel G

    Trip type: Business

    Not matching with pictures and dirty. Big difference between lobby and a he rooms.

    rating03 May 2026

    Rooms are ugly and dirty. Cockroaches in the room, the floor is cracked and dirty, valet is 50$ per night and the services are very bad. In 3 nights and parked the car couple of times, none of them open the door or help with the baggages. 0 interest in helping or smiling. General Manager, General Manager at The Whitehall Houston, responded to this review Dear Guest,We are sorry for the disturbances you reported and assure you that we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. It is also disappointing to know that the service fell short of your expectations. Addressing concerns like these is crucial for us, and your comments will guide us in making improvements. Our goal is to offer a welcoming environment, and your experience is essential to our continual improvement. We hope you might reconsider and give us an opportunity to enhance your stay experience in the future.Yours in Hospitality, Sal Khatri General Manager

  • User:Christopher C

    Trip type: Family

    Not happy with our stay

    rating03 May 2026

    This is our second year traveling to Houston to attend a robotics competition, we stayed at the Whitehall last year and had no issues. This year was different, the room we booked was the "Presidential Suite" on the top floor, we thought this would be acceptable for our family of four. The booking says it sleeps 4, however it only has one king size bed? The hotel suggested that we bring our own bed for our twin girls, seeing that this was the last room available our plan was to go to Target and buy an air bed. To the credit of the Hotel they did have one roll away bed available. Day 1: we found that the shower didn't look clean, the grout is dirty, and a clogged drain that would pool water, maintenance did fix it the next morning. The floor into the living room area had a 3 inch by 1/2 inch missing chunk of plank flooring. The wallpaper is old and shows wear from over the years. Day 2: We appreciate that they have a shuttle ( 1 out of 2 Hotels in the downtown area that have this service), but it feels like the drivers do not care about the time they leave and our safety. We had an incident with our pickup location; the driver parked across the street and wanted us to run across oncoming traffic, he motioned us to come over on a green light and Houston drivers zipping by? My wife lost her cool with this dangerous request, she was so stressed and angry. Day 3: The ceiling in this room was patchwork from over the years of repair and a hole in the ceiling was actively dripping water on the marble tile flooring, not sure if it was the condensation from the HVAC (which is terribly loud), or it had rained the day before (perhaps the roof had a leak). We found clear bits of tape on the ceiling and walls in the bedroom from a previous guest (perhaps from a sign they had hung)? Fake flower pedals were found throughout the room. Previous guest garbage found under the bed. We joked that the room should be renamed because it is definitely not "Presidential". We are not fancy people, we just expect to have things clean and in order.The service at the hotel restaurant was awful, last year it was great. This year you need to place your order at the bar then find a table. If you need anything you need to get up and go to the bar to order. The quality of the food was fine, and the taste was very good on some of the items we ordered. We ate four times (two breakfasts and two dinners) our first morning we were late for an event due to a 30-40 minute wait for simple breakfast items. That same night the waited an hour for our dinner, this made my wife and girls angry. Last year breakfast was included with our stay this year we had to pay? The general apathy by the staff is the most frustrating thing, no emotion, no care to make things right. General Manager, General Manager at The Whitehall Houston, responded to this review Dear Guest,Thank you for sharing your experiences during your stay. We are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations, particularly compared to your previous stay. We have also noted your disappointment with the delay in our services, including shuttle and dining. We have shared these concerns with the appropriate individuals, and we are very grateful for your patience. Your feedback is important to us, and we will use it to improve our services going forward. We regret any frustration caused and appreciate your candid observations. We hope you will consider giving The Whitehall Houston another chance to provide you with the exceptional stay you deserve.Yours in Hospitality, Sal Khatri General Manager

  • User:Dwayne T

    Trip type: Family

    Great, but...

    rating03 May 2026

    The staff, beds, and breakfast were great. However, we did have an issue with our room and they couldn't help us. We ended up getting a handicap room, which isn't a big deal except for the shower and the fact that using the shower floods the bathroom. We went downstairs to talk to the front desk and it's a known issue. The kind lady gave me five towels to help soak up all the water in the floor. I asked for another room with two beds or a king with a rollout but there was no availability. I asked again the next day but no help. They were empathetic to the issue but there's nothing they could do. If you wind up in this situation there, here are some pictures. I suppose the best tip I can give is get five to seven extra towels and then build a sandbag type wall with them. General Manager, General Manager at The Whitehall Houston, responded to this review Dear Guest,We appreciate your kind words about our team and breakfast during your stay. However, we understand the frustration with the room's shower issues and are sorry for any inconvenience this caused. We will work with our maintenance team to ensure that this concern is promptly and effectively resolved to prevent such occurrences in the future. Although availability sometimes restricts room changes, we value your feedback and are using it to focus on improvements. Thank you for your understanding and patience. We would love for you to visit again and have a truly seamless experience.Yours in Hospitality, Sal Khatri General Manager

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