Sleep Inn & Suites

Recent Reviews: 50

• User:Daniel H

  Trip type: Family

  Worst Hotel you can stay

  14 Jul 2023

  The worst hotel I have ever stayed in, the rooms are neglected as well as the hotel in general, to the point that they have cockroaches in the hotel and if you comment something to the staff they are not surprised and do nothing but move your room, it is a health and cleanliness issue so they should give you a compensation and see how to make the customer happy but they are not interested in that, as it is run by Hindus who do not care about anything.The rooms even if you choose the non-smoking room people smoke and even marijuana and nobody tells them anything. The cleanliness is the worst since the rooms are cleaned every 3 days and all the sheets are dirty and the carpet is dirty and sticky.The air conditioner does not work and you have to get up to move it and therefore they make a lot of noise.Supposedly at 11 pm they lock the entrance and you only have access with your key which is false so anyone can enter.It is surprising that they don't have a safe and on their website they don't say so.The experience is the worst I have had and I will never stay again in this chain or in any hotel of the group. Vipul Patel, Owner at Sleep Inn & Suites Near Westchase, responded to this review Dear Daniel,We would like to extend our sincerest apologies for the disappointing experience you encountered during your recent stay at our hotel. We deeply regret that your visit did not meet your expectations, and we appreciate you bringing your concerns to our attention. We take your feedback seriously and are committed to addressing the issues you've raised. Please know that your experience does not reflect the standard of service and quality we strive to provide to our guests. We are thoroughly investigating the points you've mentioned in your review to ensure that similar situations are avoided in the future.We understand the frustration you must have felt. We genuinely apologize for any inconvenience caused. Your comments highlight areas where we need to improve, and we are taking immediate steps to rectify them.Once again, we apologize for the negative experience you had during your stay. We truly value your patronage and hope you'll consider giving us another chance to provide you with the exceptional service and experience that we are known for.

  Read more

• User:kevinpQ4845JG

  Trip type: Family

  Excellent place to stay for a vacation.

  03 Jul 2022

  This is an extraordinary place to stay. The room was clean and organized as it has never been used. Customer service was very helpful with information and guidance and was able to answer any questions. The breakfast service was good along with the food. The room service was outstanding. They asked if we had any dirty towels and took care of our trash. Everything was fitted perfectly for a place to stay that we didn't even need to ask if they had it here. Definitely will stay here again in the future. Vipul Patel, General Manager at Sleep Inn & Suites Near Westchase, responded to this review Thank you so very much for the glowing review. Our wish is that every guest has the experience that you have had. We certainly appreciate your business.

  Read more

• User:FellowTraveler463400

  Trip type: Family

  Horrible experience

  27 Jun 2022

  4 families with kids arrived to check in at 1 am. Then in our room bed bugs !!!Front desk was so calm and all she said donu still wanna stay or u wanna leave. If u stay I only have one king bed.Knowing that we have kids and travelled for 5 hours but still bed bugs is no joke, we asked to leave.She said ok you are free to leave and thats it.We struggled till we found another hotel and could check in at 3 am.Horrible experience and even they were not apologetic.After all of that they declined our request for a full refund. Vipul Patel, General Manager at Sleep Inn & Suites Near Westchase, responded to this review We appreciate your comments regarding your recent visit with us. The claim of alleged bed bugs was not made from your room but a room of an acquaintance on a different floor of the hotel. Baseboards were removed to find a dead bug. Since this claim, we have had our professional exterminator examine the room and found that there was no evidence of living bed bugs. The room was treated as a precaution. Your family nor those of your acquaintances had to leave the hotel, that was your choice. Our clerk was remiss for not telling you that the king room had a pullout sofa that would have worked for a family of 4. Everyone in your group had already been in their respective rooms and that is why you were charged for the night. A full refund was given to the guest with the issue. We apologize for any and all inconvenience that this may have caused you and your family at a very late hour.

  Read more

• User:Tracy D

  Trip type: Family

  Great Value, Super Convenient, Comfort & Clean

  27 Apr 2022

  This location is great fot those who need to be near shopping, restaurants, and more. Convenience GALORE!! There's a gas station and great convenience store right next door that sells some delicious breakfast tacos in the morning. A modern washateria too. And if you want to save gas, there's a Houston Metro bus stop right in front (route 161). The hotel has a beautifully updated interior design. A great cable package. Clean and well-appropriated exercise room right in the front. And the staff is so very helpful and friendly! 🤗 Shout outs to Ms. Rukhsana, Ms. Sandra, Flavia, Valerie, and not to mention the manager, Vip, and the rest of the front desk staff. We could not have found a better place to stay in West Houston. ✔️ Vipul Patel, General Manager at Sleep Inn & Suites Near Westchase, responded to this review Tracy,We would like to thank you so much for the complimentary review of your recent stay with us. Your comments are what we would like every review to reflect. We appreciate your helpful information given to fellow travelers reading this review and your shout outs to our staff. They really do work hard to provide each of our guest with the same experience you have been given. We appreciate your very kind words and your business.

  Read more

• User:alexlN6750LT

  Trip type:

  Checkin 3/5/2022 - checkout 3/7/2022

  09 Mar 2022

  First, I checked in the hotel around 3:30PM for room 303 and I hadn't have a chance to check if A/C was working. Once I got back the room again around 8-9PM, I found A/C didn't work at all (not even a fan). So, I informed front desk the situation and asked to switch to another room. At first, Front desk staff said there was 5 rooms available but all reserved and waiting for guests to check in. so She REFUSED to switch me to another room. So I complained back who can ever stay a room which A/C was broken in WARM weather in Houston area. Also, I said I had checked in the room here already, I should have privilege to get a A/C working room first before those guests who were not checked in yet. Then, She tried to call her manager but no one answered her call. After I stayed there for 10 mins and tried to convince her to switch the room. Finally, she agreed to switch the room to #303 for THIS TIME ONLY. (What are you talking about, "THIS TIME ONLY???"). Secondly, some guests were having a party during midnight and causing a way too much NOISE in around room 319 area. Third, during 2nd night stay, there was windy outside and there was WHISTLING sound kept coming into through the small gap of windows. The sound was LOUD enough to keep my whole family awake all night long. Since it was passed midnight already and I thought the front desk won't care at all (from the experience of first day). Then, during 2nd morning, there wasn't a complimentary breakfast at all, no coffee, no juice, no muffin, no nothing. a lot of guests were complaining and frontdesk staff just stayed there and did nothing.... I told myself that I won't ever to consider this hotel again and probably will stay out this hotel chain too. This was a VERY BAD experience. Vipul Patel, General Manager at Sleep Inn & Suites Near Westchase, responded to this review Thank you for reviewing your recent stay with us. We are sorry that your stay encountered so many obstacles. The demeanor of the desk clerks that you encountered is not what we want to represent us on the frontline of customer interaction. Obviously, we need to do extensive training with the onslaught of new employees we have. We appreciate your business and your comments because only through our guests do we know the extent of work we need to do.

  Read more