Winchester Inn & Suites Humble/Iah/North Houston

Recent Reviews: 111

• User:lakirap2020

  Trip type: Couples

  Horrible experience

  02 Apr 2021

  My husband booked this hotel because he wanted a room with a jacuzzi. Once we arrived the television wasn’t working so we reported and left to go get some items. Once we returned to the room and started to get settle I pulled the sheets back and noticed that the sheet were discolored and had an odor then I realized that the sheets weren’t changed prior to our arrival. In addition, we turned on the water in the tub the pressure was low, and we wasn’t informed of that prior to booking the room I reported both issue to the office I spoke to a guy at the front desk initially and I informed him that we recorded the issues and that we would like to come and let him see what the issues were. He stated no need to see any video just come and we will give your money back. Approximately 5 mins later the room phone rang it was a lady that is the manger I’m guessing she started yelling on the phone stating that we won’t be getting any money back so my husband and I went to the office to show her the video and to explain to her that I never ask for any money back and that I was merely reporting the issue that the room wasn’t up to health standards. She stated that she didn’t want to see the video and turned to my husband and told him that he needed to take me to a 5 star hotel which added gas to the fire . My husband stepped in and said that we don’t have a problem with the room itself it’s the fact that it was cleaned or presentable to have someone in there he also stated that if she could change the sheets we would be ok she responded and said that she could but it could take some time now at this point I’m livid so then my husband said ma’am look just give me the sheets and I’ll change them . Once I said that I was going to report the business she told my husband that she would refund 50$ dollars and the room was $129.00 . Due to the inconvenience and the condition of the room we should’ve been refunded in full since we did not stay we ended up going to another hotel. Guest Relations Manager, Accounting / Finance at Winchester Inn & Suites Humble/IAH/North Houston, responded to this review Dear lakirap2020, We appreciate your feedback. We are sorry to hear that your experience was far from satisfactory and not like how you were expecting it.The conditions you have reported are not within our standards, and rest assured that these have been communicated with the management and will be taken care of.I am more concerned particularly with the way that you were treated by the manager. Rudeness to the guests is something that we never tolerate. This will be discussed with the manager in question, to ensure that our customer service standard would be re-imposed, and for this situation to never happen again.We are hoping to get another chance to make it up to you the next time you're in town.Sincerely,CM- Guest Relations Manager

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• User:bgardner711

  Trip type: Couples

  Nice but dated.

  10 Jan 2020

  We got a jacuzzi tub suite. The room was spacious and clean. We had to go ask for an Ice bucket. Only two regular sized towels in a jacuzzi suite. The water pressure was HORRIBLE. It took over an hour each time to fill the tub. Close to the airport and decently quiet. WinchesterIAH_GM, Guest Relations Manager at Winchester Inn & Suites Humble/IAH/North Houston, responded to this review Hi bgardner711,Thank you for taking the time to leave us a review during your stay. It is good to know that you find our place conveniently close to the airport. We are very sorry for any inconvenience you experienced during your stay but be assured that this will be raised to our management and I'm sure steps will be taken to better guest experience. Thank you for staying with us and we hope that you'll give us a chance next time you're in the area.Sincerely,Guest Relations Manager (RP)

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• User:Darcy W

  Trip type: Family

  Odd noises all night

  12 Mar 2019

  The price is great, the front desk staff is friendly and courteous, the location is close to IAH, and there is a pretty water feature out front, but that is where the positive things to say about this hotel ends. The room looked acceptably clean but it didn't pass the clean sock test(put white socks on and after you've walked around some, look to see it they are still white in the bottom), and there was a lot of grout stain in the bathroom, that told me that it wasn't really clean. Also, there were strange noises all night from the walls and ceilings. Not the "no tell motel" sounds, but odd tin can dropping sounds, water pipe sounds at all hours, and quick thumping like children running around. We heard the sounds a lot because the bed was oddly soft and uncomfortable, and there were not enough pillows. The towels in the bathroom were not much larger than kitchen dishcloths. AND the wifi was spotty.To end on one last positive note: There was plenty of hot water and the water pressure was good. WinchesterIAH_GM, Manager at Winchester Inn & Suites Humble/IAH/North Houston, responded to this review So sorry to hear about the grout rubbing off on your socks and the weird noises outside the night you stayed here.I have put in a guest satisfaction ticket to make sure the maintenance manager takes a look at the tiles in your room. Please come back again and let us make this up to you. Your satisfaction is our number one goal.(SL)

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• User:Martin A

  Trip type: Family

  Everything was fine

  02 Mar 2019

  Check in was fast. Room was clean, ample, well-equipped, had a newish feel. The motel style allowed us to park just a few meters from our room door, which was very convenient. Being close the the highway is convenient, but also the hotel is a bit retired (you get to the hotel through an entrance road for about one block) so the noise did not bother us. WinchesterIAH_GM, Manager at Winchester Inn & Suites Humble/IAH/North Houston, responded to this review Thank you so much for taking the time to share your comments on TripAdvisor. We realize that you, like most of us are very busy, and taking the time to write a positive review is above and beyond nice:)We hope to see you back again very soon. It is always a pleasure to serve you.(SL)

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• User:766dank

  Trip type: Friends getaway

  Overnight Thankful only One Night

  01 Feb 2018

  Stayed there overnight ( 6 to 7 hours) and the checkin was awful. We booked 3 rooms non smoking months in advance and was told one of them was not available upon arrival. Yep stains on sheets in one room. Ice all over the stairs and walkway and staff could not care less to have addressed that. Our cab almost hit the building on the way in due to the ice:(Try getting a cab in the morning. Front desk did not want to help. Too busy getting high score on his phone game I guess. Finally found and Uber on our own. Highly not recommended.

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