Doubletree By Hilton Hotel Jacksonville Riverfront

Recent Reviews: 1698

• User:Danielle H

  Trip type: Family

  Amazing hotel and friendly staff

  04 Apr 2026

  We travel here with my family for baseball with Queens University and the entire staff always takes such great care of us. You can really feel the family oriented atmosphere. Latoya and Ezzy made a special effort to provide Easter bags to the kids and brought so much joy. Levore took great care of us keeping rooms crisp and clean and extremely friendly. I really cannot say enough wonderful things about our stays here the last several years. Thank you all so much for making us feel special and cared for. General Manager, Owner at Doubletree By Hilton Hotel Jacksonville Riverfront, responded to this review Dear Guest,We're thrilled to hear that your family feels so at home at DoubleTree by Hilton Hotel Jacksonville Riverfront during your visits! Our team will be delighted to know that their efforts made your stay special. We're grateful for such kind words about the care and cleanliness you experienced. Stories like yours inspire us to continue delivering exceptional service. Thank you for mentioning them by name; we will be sure to share your compliments with them. We look forward to welcoming you and your family back for many more outstanding stays!Yours in Hospitality, Shawn D. Frisbee General Manager

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• User:Dana T

  Trip type: Business

  Really bad

  31 Mar 2026

  Very bad rooms. So dated and unclean. I am shocked Hilton lets this place operate under its name. By far the worst I’ve seen. Dirty carpets, dirty bathroom, OMG It’s really bad. General Manager, Owner at Doubletree By Hilton Hotel Jacksonville Riverfront, responded to this review Dear Guest,We’re truly sorry to learn about your experience with us. Cleanliness and maintenance are key priorities, and your comments help us focus our efforts on where improvement is needed. While we understand how disappointing this was, please know that we use feedback like yours to strive for a better environment for all our guests. We hope to have the chance to offer you a more pleasant stay in the future.Yours in Hospitality, Shawn D. Frisbee General Manager

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• User:natoria s

  Trip type: Solo travel

  Amazing Ezzy

  27 Mar 2026

  I just want to point out the amazing server, Miss Ezzy, she’s such a beautiful energy and an amazing person. She made my breakfast experience so enjoyable from her wonderful smile to her beautiful personality. I had to wait for nothing. She made sure my drinks were topped off. Did an amazing job making sure I was taken care of thank you Ezzy. Stay blessed till next time. General Manager, Owner at Doubletree By Hilton Hotel Jacksonville Riverfront, responded to this review Dear Guest,We're delighted to know about your wonderful breakfast experience with Ezzy! It's fantastic that her warm and attentive service made your visit enjoyable. At DoubleTree by Hilton Hotel Jacksonville Riverfront, we aim to ensure every guest feels well-cared-for, and she truly exemplifies this. Thank you for sharing your uplifting feedback; we'll be sure to pass along your kind words to her. We look forward to welcoming you back for another memorable stay!Yours in Hospitality, Shawn D. Frisbee General Manager

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• User:Latasha B

  Trip type: Business

  Very Disappointing Stay – Would Not Recommend

  17 Mar 2026

  I stayed at DoubleTree by Hilton Hotel Jacksonville Riverfront from March 13–15 while traveling with my daughter and son for a dance competition, and the experience was extremely disappointing.The hotel had a strong mold and mildew smell throughout. Cleanliness was clearly an issue—dirty carpets, an unclean pool, and a bathroom that needed repairs.Customer service was poor, with staff being rude and dismissive when I tried to resolve a room issue.My first room was right by the elevator with constant noise, and the neighboring room was loud all night. After switching rooms, the second room still wasn’t acceptable—the shower door was missing and replaced with a dirty, discolored curtain.Basic amenities didn’t work. The internet and TV were unusable, and I had to use my personal hotspot. The ice machine on the floor was broken, and there was no refrigerator or microwave in the room.Parking is paid but not secure.Overall, this hotel does not meet expectations. I would not recommend staying here. General Manager, Owner at Doubletree By Hilton Hotel Jacksonville Riverfront, responded to this review Dear Guest,We're truly sorry to hear about your unsatisfactory experience during your stay. Please know that your feedback regarding guest services and room conditions is important to us. It's disappointing to know that you encountered so many issues, from the amenities to the noise levels, and we apologize for any discomfort this caused to you and your family. Please know our front desk is always available and happy to help make your stay more comfortable. We strive to provide a better experience for all guests, and your comments will be reviewed to help us improve our offerings and services. Thank you for taking the time to share your experience, and we hope to have an opportunity to better serve you in the future.Yours in Hospitality, Shawn D. Frisbee General Manager

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• User:Zoe B

  Trip type: Family

  Dirty Room, Peeling Walls, and a Shower That Barely Worked

  16 Mar 2026

  We recently stayed at this DoubleTree and were extremely disappointed with the condition of the room.Paint was chipping off the walls throughout the room, which immediately made the space feel poorly maintained. The carpet around the AC unit was visibly dirty and stained, and the unit itself looked like it hadn’t been cleaned in a long time.The bathroom was also in rough shape. The wall material near the shower was peeling away and showed signs of moisture damage. On top of that, the shower itself barely worked properly — when the handle was turned to about the halfway point, the water would completely shut off. We had to keep adjusting the handle just to keep the water running.Overall, the room felt worn down and unclean, which is not what we expected from a DoubleTree. We’ve stayed at many Hilton properties and this was by far the most disappointing experience. Management really needs to address the maintenance and cleanliness issues at this property. General Manager, Owner at Doubletree By Hilton Hotel Jacksonville Riverfront, responded to this review Dear Guest,It is disappointing to know that your experience was far from what you anticipated, and we regret that the room's condition did not meet your expectations. The issues you encountered with the room's maintenance are concerning and are duly noted for future assessments. We understand how important a well-maintained and clean environment is for a comfortable stay. Your observations will be shared with our team to help improve our services. We hope you consider giving us another opportunity to provide a better experience in the future.Yours in Hospitality, Shawn D. Frisbee General Manager

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