Extended Stay America Kansas City Overland Park Quivira Rd.

Recent Reviews: 125

• User:Reginald F

  Trip type: Solo travel

  Great place to stay and relax

  23 Mar 2026

  I’m happy with my stay at this Extended Stay America Hotel. The managers Chris and Kaylene are very professional and nice and helpful. The front desks clerks Lori and Grant are very professional and nice and helpful. The front lobby desk as sculptures made from towels which are very creative and crafty. Housekeeping staff could use some much needed improvement to include better cleaning and vacuuming and dusting. I would certainly recommend anyone in the area to stay at this location. I appreciate the grab and go breakfast. ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Quivira Rd., responded to this review Dear Guest, We truly appreciate your sharing such a thoughtful reflection and are delighted to know your stay offered a sense of relaxation. It is wonderful to know that the attentive service from our entire team contributed to a pleasant experience. We also value your comments regarding housekeeping, as they help us focus on strengthening attention to detail and overall consistency. We would be delighted to welcome you back to Extended Stay America whenever your travels bring you our way for another comfortable visit.Sincerely,Hotel Management 

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• User:Callie C

  Trip type: Couples

  Extortive

  26 Sept 2025

  If I could give zero stars, I would - to the entire ESA corporation.We didn’t actually stay at this hotel because they called hours before our check in to tell us they didn’t have a room.We booked THREE DAYS in advance, through the ESA website itself (not via third party agency).The issue I have is that no one at this hotel (or when we called Guest Relations and spoke with management) cared to make this right. They offered us a room at a different location at double the price, and wouldn’t budge on further accommodating us due to a mistake made on their end.Extended Stay America, this practice is (borderline?) extortive and could set a legal precedent for hotel chains similar to what we’ve seen in traveler’s rights with booking flights. We could have easily found another more affordable option when we originally booked, but canceling on us last minute and then leaving us to figure it out should not be legal - much less the standard by which you run your hotel chain. It has left me with zero faith in making reservations in the future, and changed the way I think about traveling. I sincerely hope our experience pushes your corporate team to question your practices as a hospitality organization, and prompts future patrons to consider the integrity and reliability of your company. ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Quivira Rd., responded to this review Dear Roving24801717264, Thank you for sharing your perspective with us. We understand how frustrating it must have been to face a change in your plans so close to arrival, especially after booking well in advance. We sincerely regret that this situation caused such disruption and disappointment. Your comments highlight the importance of reliable communication and service, and we will share your concerns with our team. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

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• User:Yosemite S

  Trip type: Solo travel

  Plain Scary

  03 Dec 2024

  I had my life threatened on three different occasions had to have the police out here on three different nights because my life was being threatened and also threatened to being violated at the end of my week stay I was kicked out of the hotel, even though I know they had open rooms, so no, I will not be coming back to this hotel ever again ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Quivira Rd., responded to this review Dear yosemites372, Thank you for your feedback and being our valued guest. We apologize for any negative experience related to your visit. We regard all guest feedback with utmost seriousness, recognizing the significance of upholding our guests' trust. Our guests' comfort and safety are our top priorities, and we deeply regret any inconvenience you encountered. Your insights are valuable to us, and we appreciate you bringing this to our attention. Please allow us to check with the team about what went wrong and find a possible solution to improve your experience. If you'd like to provide further details or discuss your stay in more depth, please don't hesitate to reach out to us directly. Thank you, and we wish you all the best in your future travels.Sincerely,Hotel Management

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• User:marcgo9

  Trip type: Family

  BEWARE OF LOCATION SWAP SCAM - DO NOT BOOK HERE

  05 Nov 2024

  THIS HOTEL PURPOSELY OVERBOOKS AND THEN SENDS OUSTED GUESTS TO THEIR OTHER, LESS DESIREABLE, BUG-RIDDEN, FILTHY, UNFRIENDLY OTHER LOCATION 5 MILES AWAY. BEWARE!!!Made the reservation for a two night stay days in advance. The hotel called me about 2 hours before check in on the day of my arrival while I was traveling to tell me that they did not have a room for me. They offered to send me to their "nearby" location on Nall Ave. When I told them this was disappointing because I specifically chose the Quivira location as it was close to where I needed to be, they made it seem like they were "doing me a favor" by offering a room at their other hotel, a 10 minute drive away. I had no other choice but to accept the room at the other location (the alternative was to sleep in the street with my family or spend time while I was driving to find another hotel on a Friday night). When I checked in at the Nall Ave. location, the front desk referenced that THIS HAPPENS A LOT. Guests are sent from Quivira to Nall Ave because Quivira overbooks. Seems like a big scam to me. If I had known they were overbooked earlier than 2 hours before check-in, I may have been able to find my own alternate accommodations close to where I wanted to be. By the time I was booted from my reservation, I was kind of stuck going with their plan of moving me to Nall Ave.Furthermore, the Nall location had bugs in the room and was overall poor quality, even for a discount hotel. We cancelled our 2nd night once we had time to the next day to find more suitable accommodations.Please do not give this shady business your money! Find another hotel. ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Quivira Rd., responded to this review Dear marcgo9, Overbooking is a rare occurrence that we strive to prevent at all costs. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. For those who cannot, we secure accommodations at our sister property. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. Thank you for your valuable feedback and, most importantly, for your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management 

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• User:RandomGuest614

  Trip type:

  Worst staff in the area. Zero hospitality. Will scam guests to make $$$

  16 Aug 2023

  There is a adult male who wears a wig and inappropriate women’s clothing that works at the front desk. If you don’t want your children frightened, your bank card overcharged without reason or a basic understanding, stay somewhere else. The GM of this place is super rude, and is all about how much money he can manipulate out of current guests. All the hotel guests when I was there had a negative opinion of him based on his unprofessional approach towards basically everyone. The cross-dressing front desk associate also was very difficult to deal with mainly because of “her” attitude and poor customer service skills. If you can find somewhere else to stay due so. Especially if you have a family. ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Quivira Rd., responded to this review Dear markaQ4291JN, Thank you for letting us know about your stay. It is disappointing to hear about the service delivered to you and the issues you experienced with our staff members. This is not the impression we like our guests to leave with. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures will be taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

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