Radisson Hotel Lenexa Overland Park

Recent Reviews: 535

• User:steve s

  Trip type: Business

  Was not happy

  14 Jan 2026

  Room was not clean no hot water room was very cold breakfast was not good after waiting for 2 hours for the hotel to book the room through priceline it never happened so I had to pay again very bad experience.

• User:Mari S

  Trip type: Family

  Don’t stay here unless you like bugs, mold, foul odor, bad food, and heat/humidity

  04 Oct 2025

  I woke up at 3 am because I was bitten by a bug. I turned the light on and saw several under the pillows in the bed. We checked out shortly after that and had to sleep in our car. When I told the guy at the front desk he told me “we don’t have bed bugs. We have fleas.” These bugs were not jumping like fleas. He went on to say they wouldn’t be able to survive because the beds are covered in plastic. I showed him pictures and he told me they looked like ants. It’s concerning that any type of bug in our beds would be okay in his opinion. In addition to this, there was mold growing in the ice machine on our floor (4th). The entire building smelled like rotten eggs and it was extremely hot and humid. The breakfast buffet was dirty and gross. They had employees guarding it like we were trying to steal the free breakfast. We will never stay at a Radisson hotel ever again. Sophia Stewart, Owner at Radisson Hotel Lenexa Overland Park, responded to this review Dear Guest,We deeply apologise for the numerous issues you encountered during your stay. The experience you described is absolutely unacceptable, from the bug infestation to the mould, foul odour, and unsanitary breakfast area. We take these matters very seriously, and your feedback will be escalated to ensure immediate action is taken to address these concerns. It's disheartening to hear about the lack of proper response from the front desk staff as well. We truly regret that your stay was so disappointing, and we appreciate you bringing these issues to our attention. We understand your frustration, and we hope you will allow us the opportunity to regain your trust in the future.

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• User:Effie Marie S

  Trip type: Family

  For the love of god just avoid staying here. You’ll thank me later.

  18 Sept 2025

  Checking in at this hotel was an absolute nightmare. It took nearly two hours to get through the process, and the front desk clerk seemed completely unprepared to handle even basic transactions.The guest in front of us was charged three times on his credit card, had to come back down twice (once because his room key hadn’t even been coded, and again to deal with the billing errors), and eventually gave up after watching our ordeal.When it was our turn, the clerk told me my card for the deposit had been denied. I asked him to try again—it went through just fine. Then he said there was an issue with the third-party booking site’s card. He eventually got a rep on the phone who was polite and helpful, but the clerk put the call on speaker and then walked away while the rep was still on the line. I ended up having to answer so the rep wouldn’t hang up.Meanwhile, the clerk tried to check in another couple…whose card “didn’t work” either. He said he needed to reset the server, and throughout the process he kept quoting the wrong amounts to the rep—even off by a penny at one point. Because we had been in the lobby so long, he even claimed the dates weren’t lining up anymore (we started the process on the 19th!). The waiting couple got so frustrated that they tried to help him because nothing he said made sense.When asked for the manager’s card, the clerk handed over an email for someone who wasn’t even the manager listed on the sign behind him. The other guests finally took a room just to end the ordeal but said they’d be disputing the charges. After multiple attempts, the rep finally guided the clerk through completing our check-in.I don’t know if he was entering the numbers incorrectly or simply didn’t understand the system, but it felt like a bad comedy sketch. To top it off, he was speaking into the phone’s handset even though it was on speaker.Bottom line: The hotel itself seems clean, but the check-in process was unbelievably chaotic and unprofessional. I trust the third-party booking site we used—we’ve never had an issue with them—but this hotel’s customer service is extremely unreliable. Be warned.

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• User:samanthahK9785DY

  Trip type: Family

  I WOULD RATHER SLEEP IN MY CAR

  12 Jul 2025

  AVOID AT ALL COSTS, unless you are a drug dealer, homeless or a run of the mill criminal. Aside from the major drug bust in the lobby, the a/c seemed to be out, mold on the ceilings, weird odors, broken elevator, broken ice machines, just odd that Radisson attaches its name to this dump. This hotel needs to be torn down.

• User:Barry1208

  Trip type: Business

  Remodeling but improvements are good. Clean rooms anytime I’ve stayed

  06 Jul 2025

  The rates are real good for this hotel. It’s an older Radisson but it’s a large Radisson has a very nice indoor pool and hot tub to set up is nice outside in that pool area. They are putting in flooring in different locations and remodeling some rooms. it’s a process, but hasn’t caused me to have any problems. I stay there every week. I would recommend it over the high priced hotels. Also, they have a good breakfast buffet every morning that is free at this time.

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