DoubleTree by Hilton Lansing

Recent Reviews: 1464

• User: Kevin B

  Trip type: Couples

  Pool is closed, Bar closes early, and the coffee shop wasn't opened in the morning

  This hotel has a great location and the bed was wonderful. However, the place was dead! We had hoped to swim because the hotel advertises an indoor pool but here were black tarps up at the door and gym window. We also found that the cafe and bar weren't opened during the advertised hours. I would stay at this hotel again because I slept well but I was disappointed in how the amenities were adverti… Read moreThis hotel has a great location and the bed was wonderful. However, the place was dead! We had hoped to swim because the hotel advertises an indoor pool but here were black tarps up at the door and gym window. We also found that the cafe and bar weren't opened… Read more

• User: Jim D

  Trip type: Solo travel

  i love the valet

  I had a wonderful experience with the valet today. My valets were Benjamin, Tai, Emilio, and Liban. We had some issues the night before with valet, but this morning the team was preforming like a well oiled machine. They had a lot of people waiting for their cars. Despite that the cars were coming here quickly and smoothly. General Manager, Agency / Consultant at DoubleTree by Hilton Lansing, r… Read moreI had a wonderful experience with the valet today. My valets were Benjamin, Tai, Emilio, and Liban. We had some issues the night before with valet, but this morning the team was preforming like a well oiled machine. They had a lot of people waiting for their c… Read more

• User: Matt A

  Trip type: Business

  Great service especially the valet

  Hotel was very nice and clean! Service was very excellent and I was greeted by valet Samy when I first arrived and he helped with my bags to my room and was quick to get my car back to me. Would definitely come back and recommend for the great service! General Manager, Agency / Consultant at DoubleTree by Hilton Lansing, responded to this review Thank you so much for your wonderful feedback!… Read moreHotel was very nice and clean! Service was very excellent and I was greeted by valet Samy when I first arrived and he helped with my bags to my room and was quick to get my car back to me. Would definitely come back and recommend for the great service! Gene… Read more

• User: Steven K

  Trip type: Business

  Average at best

  This hotel needs a remodel in the worst way. It is very outdated in regards to furniture in the rooms and the elevators were being worked on every day I was there.Customer service leaves a LOT to be desired. On the day I was leaving they apparently were doing service on all three elevators. When I went to take the elevator to check out, it didn't work. There was nothing on the elevator stating the… Read moreThis hotel needs a remodel in the worst way. It is very outdated in regards to furniture in the rooms and the elevators were being worked on every day I was there.Customer service leaves a LOT to be desired. On the day I was leaving they apparently were doing… Read more

• User: alembr

  Trip type: Business

  Great experience at the Doubletree!

  We had a great experience at the Doubletree Lansing. Check in was easy, and the front desk was prepared to welcome us when we got there, thanks to the pre-planning! Everyone was so helpful and friendly! The showers are wonderful and the room was spotless. Can’t wait to come back! General Manager, Agency / Consultant at DoubleTree by Hilton Lansing, responded to this review Thank you, Alembr,… Read moreWe had a great experience at the Doubletree Lansing. Check in was easy, and the front desk was prepared to welcome us when we got there, thanks to the pre-planning! Everyone was so helpful and friendly! The showers are wonderful and the room was spotless. Can’… Read more