Holiday Inn Express & Suites Las Vegas - E Tropicana

Recent Reviews: 109

• User:Shell b

  Trip type: Friends getaway

  Price gouging con concerning snotty rude staff

  31 May 2026

  Holiday inn express TropicanaMy friend and I recently stayed at a Holiday Inn and were extremely disappointed with the level of customer service we received. While the hotel itself was adequate, our experience was significantly impacted by repeated negative interactions with a front desk employee named Luisa.From the moment we arrived, Luisa was consistently rude, dismissive, and unprofessional. Throughout our stay, she made sarcastic and unnecessary comments toward both of us, creating an uncomfortable and unwelcoming atmosphere. We had requested an early check-in weeks in advance and were told upon arrival that it was not possible. However, while we were waiting, another guest arrived hours after us, demanded an early check-in, and was not only accommodated immediately but was also given a room upgrade. Witnessing this level of inconsistency and favoritism was frustrating and disappointing.Hospitality is built on professionalism, fairness, and customer service, and unfortunately our experience reflected none of those qualities. Rather than feeling like valued guests, we felt dismissed and treated as an inconvenience. Luisa's behavior continued throughout our stay and ultimately overshadowed what could have been an otherwise pleasant visit.I hope management takes this feedback seriously and addresses these concerns. No guest should be made to feel unwelcome or treated differently than others without explanation. Based on this experience, I would be hesitant to stay at this location again. Soci Assist, Other at Holiday Inn Express & Suites Las Vegas - E Tropicana by IHG, responded to this review Hi Shell b,We sincerely regret to hear about the challenges you faced during your stay, particularly with the service at the front desk. Your feedback regarding the interactions with Luisa is invaluable, and we are committed to addressing these concerns with our team to ensure a more welcoming and consistent experience for all guests. We understand how important professionalism and fairness are in hospitality, and we apologize for any discomfort you experienced. Thank you for bringing this to our attention, as it helps us improve our services.- The Staff at Holiday Inn Express Las Vegas - E Tropicana

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• User:BSchraeder

  Trip type: Solo travel

  Great place to stay for a trip to Las Vegas

  21 May 2026

  The Holiday Inn Express & Suites Las Vegas Tropicana was the ideal place to me to stay in Las Vegas.It is one of the hotels which is NOT directly located at the "strip" (Las Vegas Boulevard) itself and hence, more calm than the others, aformentioned hotels. It also does not offer a casino which I didn't need either. Thus, I can definitely say, that this hotel is perfect for someone who rather focuses in exploring Las Vegas and its vicinity in general and who also looks for a calm environment including a clean and very tidy gym. Latter is spacious and bright and one of the cleanest I have ever seen.A good and diverse breakfast next to a fair price complement to all other positive points listed.Only "room for improvement" was/is the air conditioner, which I instantly switched off but, however, never really did stop working which obviously turned out annoying during the night.Overall, 5 of 5 - thank you 👌👍 Lorraine Montes, General Manager at Holiday Inn Express & Suites Las Vegas - E Tropicana by IHG, responded to this review Thank you so much for your wonderful review and the 5-star rating! We're thrilled you enjoyed our peaceful location, clean facilities, and breakfast offerings. We sincerely apologize for the air conditioning issue — we'll have our maintenance team look into it right away. We hope to welcome you back on your next Las Vegas adventure! 🙏

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• User:Woodstock63

  Trip type: Business

  Will stay again

  24 Feb 2026

  Nice hotel. Clean and very convenient to the strip. Breakfast always good and the pool and hot tub were very nice. Close to the airport. Lorraine Cabatbat, General Manager at Holiday Inn Express & Suites Las Vegas - E Tropicana by IHG, responded to this review Thank you for the kind words! We're so glad you enjoyed the cleanliness, breakfast, and our pool and hot tub. It's great to hear our location worked well for you. We look forward to welcoming you back on your next visit to Las Vegas!

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• User:dsbsouthdakota

  Trip type: Couples

  Great hotel

  19 Feb 2026

  We stayed here Feb 14 thru 18. The woman who checked us in the evening of Feb 14 was fantastic! I wish I knew her name but hopefully her boss will see this review. This hotel is in walking distance to the MGM and the monorail. Breakfast was good. The hotel is well maintained and clean. I would definitely stay here again. Lorraine Cabatbat, General Manager at Holiday Inn Express & Suites Las Vegas - E Tropicana by IHG, responded to this review Thank you for the lovely review! We'll be sure to pass along your kind words to our front desk team about your February 14th check-in — we love recognizing our staff for going above and beyond! We're also happy to hear you enjoyed the breakfast, our convenient location, and found the hotel clean and well-maintained. We can't wait to welcome you back! 😊

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• User:donrJ6622SE

  Trip type: Solo travel

  Genuine Hospitality - Refreshing

  22 Dec 2025

  Checked in very late or early depending on perspective and was greeted by a very friendly and professional front desk representative named Rashad. After a full day of traveling it was a refreshing experience to be treated with genuine hospitality. Rashad is definitely an asset to this location.Room was nice, clean room and free breakfast was consistent. Hotel staff was most helpful and everyone wanted to extend themselves with warm greetings and smiles (unusual in a world where many businesses employees are more interested in staring at their phones).I would recommend this hotel.Thanks Lorraine Cabatbat, General Manager at Holiday Inn Express & Suites Las Vegas - E Tropicana by IHG, responded to this review Wow, thank you for this wonderful review! We're so proud of Rashad and will absolutely make sure he receives the recognition he deserves — he truly embodies the hospitality we strive for. We're also delighted to hear our entire team made such a positive impression. We hope to welcome you back soon for another great stay! 😊

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