The Westin Lake Las Vegas Resort & Spa

Recent Reviews: 1912

• User: Gwendolyn P

  Trip type: Family

  Never going back criminal

  This is the worst hotel. The rooms were okay not great but okay. But the worst part was the computers wouldn’t take credit cards so everything had to be charged to the room. They charged an extra $630.00 to my credit card for a three day stay. They told me it would be taken off by Thursday a week after we left and it’s still there. Donavan the manger on duty told me to call him back. Now he won’t… Read moreThis is the worst hotel. The rooms were okay not great but okay. But the worst part was the computers wouldn’t take credit cards so everything had to be charged to the room. They charged an extra $630.00 to my credit card for a three day stay. They told me it… Read more

• User: Scenic58579072793

  Trip type: Friends getaway

  Good stay

  Location isn’t great if you want to go exploring but it’s a beautiful setting for relaxing. It’s fine if you’re driving but there is a free shuttle to the village. Friendly staff especially Steven the breakfast waiter. Breakfast buffet at Ricks is great but it gets a bit pricey if you’re staying for several days. Other eating options at the village or you can order in food delivery.Rooms are clean… Read moreLocation isn’t great if you want to go exploring but it’s a beautiful setting for relaxing. It’s fine if you’re driving but there is a free shuttle to the village. Friendly staff especially Steven the breakfast waiter. Breakfast buffet at Ricks is great but it… Read more

• User: Chloe H

  Trip type: Family

  Go anywhere else

  Absolutely terrible. This was by far the worst hotel experience I have ever had. We ran into so many problems during our stay, and the staff only made it worse. On top of not being helpful, they were rude. You could tell they definitely don't like working there and to take it out on the customers. Wendy Molton, Guest Services / Front Office at The Westin Lake Las Vegas Resort & Spa, respond… Read moreAbsolutely terrible. This was by far the worst hotel experience I have ever had. We ran into so many problems during our stay, and the staff only made it worse. On top of not being helpful, they were rude. You could tell they definitely don't like working ther… Read more

• User: KatyaBe

  Trip type: Friends getaway

  Expensive hotel to avoid

  Very disappointing experience at The Westin Lake Las Vegas.Our reservation was fully prepaid, yet upon arrival we were told that no room was available for us. We were asked to wait while they “figured something out,” and ended up waiting for over 2 hours past check-in time.Eventually, we were given a king room instead of the two queen beds we had booked. As a result, we had to use two rollaway bed… Read moreVery disappointing experience at The Westin Lake Las Vegas.Our reservation was fully prepaid, yet upon arrival we were told that no room was available for us. We were asked to wait while they “figured something out,” and ended up waiting for over 2 hours past… Read more

• User: Sunshine13164386762

  Trip type: Family

  Nice but poorly ran

  You would think for the amount of $$$ this place cranks.. SOMEONE would be working on the “under construction “ hot tub, that has been under construction for weeks, you want creamer in your $9 coffee? Not here, they only do 50/50 and the signage to get around is confusing especially when you try to find your rooms. The products they say that are in every room or bathroom that is advertised, not ha… Read moreYou would think for the amount of $$$ this place cranks.. SOMEONE would be working on the “under construction “ hot tub, that has been under construction for weeks, you want creamer in your $9 coffee? Not here, they only do 50/50 and the signage to get around… Read more