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Ayres Hotel Laguna Woods

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Ayres Hotel Laguna Woods

locationLaguna Hills, Los Angeles - CA

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About Ayres Hotel Laguna WoodsAbout Ayres Hotel Laguna Woods

Location

This hotel is located in Laguna Woods. The nearest airport is Santa Ana - John Wayne Interna (SNA).

Facility

The hotel has a lift and features 139 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning, central heating and a fan. Rooms have a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. A kitchenette with a refrigerator, a microwave and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including horse riding, a gym, a spa and a sauna.

Meals

There is a restaurant on the premises. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day.

Amenities at Ayres Hotel Laguna Woods Amenities at Ayres Hotel Laguna Woods

  • Facilities

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      Air conditioning

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Gym

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      Horse Riding

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

517

Very Good

157

Average

29

Poor

13

Terrible

18

Recent Reviews: 734

  • User:villaguna

    Trip type: Family

    Mushy mattress, smelly sheets, hard pillows

    rating26 May 2026

    SUMMARY: Horrid mushy mattress and hard lumpy pillows. Sheets smelled used and sweaty. Otherwise a nice stay. PROS: Nice relaxing courtyard. Complimentary breakfast with a friendly omelet cook. REAL eggs! A weeknight happy hour with swill wine but, hey, it's free and it is a nice thing for a hotel to offer. The shower is hot.CONS: Unfortunately the entire reason I'm in a hotel is that I need a place to get a good 6-8 hours sleep, and this was not that place. The mattress was an ever shifting bowl of mush accompanied by super lumpy pillows. Even if I preferred a soft rather than firm mattress, this was more like soft that had been dropped on the freeway and run over by a few trucks. After the first night I went to the desk to ask if all the rooms had the same mattresses and was told, "Yes. I'm sorry." So I requested a sheet change because the sheets smelled like sweat. (The changed ones also smelled used) So after several backaches and limited sleep, I hope to warn others that if you don't love a super soft, no support mattress with sweaty stinky smelly sheets and large lumpy hard pillows, perhaps this isn't the hotel for you.

  • User:Curious24235478824

    Trip type: Couples

    Good but not great

    rating14 Oct 2025

    The room was generally clean. However the bathtub / shower did not drain properly, paper products (facial and toilet tissue) were inferior at best, sheets and pillows were slightly above average. Hotel itself is showing its age (built in 2001) and needs a major refresh. With all that said, the location is hard to beat. General Manager, Owner at Ayres Hotel Laguna Woods - Aliso Viejo, responded to this review Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our location convenient and that your overall stay was pleasant. However, we sincerely apologize for the issues you encountered with the bathroom drainage, the amenities we offer, and the overall condition of the property. Your comments are greatly appreciated, as they help us identify areas where we can enhance both our guest experience.We hope to have the opportunity to welcome you back and provide a truly exceptional stay in the future.Sincerely, Marilin Fabian General Manager

  • User:Navigate705078

    Trip type: Couples

    No usable hot tub

    rating30 Sept 2025

    Our experience was unfortunate. We searched for a location close to where our festivities were going to be. The location was great. The hotel itself is old. Drapes in the room thin from wear and tear and dirty. Breakfast was fabulous. Here is where we had to make the decision to cut our stay short and move to another hotel. We searched for a hotel that had a hot tub / spa. While we waited for our room to be ready we sat in the pool area. There was a note on the hot tub "out of service". When we inquired at the desk we were told that they have a hot tub, the jets are just not working. Seriously, that is how you respond to a customer?! I am currently recovering from surgery and my partner has had multiple surgeries and requires hot tub / spa treatments. Were we told that they had the parts but had no idea when they would be installed. We left. General Manager, Owner at Ayres Hotel Laguna Woods - Aliso Viejo, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay. We’re glad to hear you enjoyed our breakfast and convenient location, but we sincerely apologize for the disappointment and inconvenience caused by the hot tub being out of service, as well as the condition of your guest room.We understand how important the spa amenities were for your stay and regret that this was not communicated clearly before your arrival. Your comments are very important, and we will review them with our team to improve communication and ensure a better experience for future guests.We truly appreciate your understanding and hope to have the opportunity to welcome you back for a 5-star visit the next time you’re in the area. Sincerely, Marilin Fabian General Manager

  • User:Michelle M

    Trip type: Solo travel

    Outdated and unaccommodating guest service

    rating18 Sept 2025

    I was really disappointed with how my request to extend my stay was handled. The hotel wouldn’t use the credit card they already had on file, and they also wouldn’t accept a credit card authorization. On top of that, they raised the rate from Sunday to Monday, which was frustrating since, working in the hotel industry myself, I know those are usually the quietest days of the week when rates are generally lower.When I asked to speak with the General Manager or the Director of Sales, neither was available during regular Monday business hours. I left my business card and asked for a call back, but no one ever followed up.Overall, the whole experience felt outdated and unaccommodating, and it left me with the impression that guest service wasn’t a priority.

  • User:silkyloz

    Trip type: Couples

    You gotta stay here …. It’s awesome ☺️

    rating29 May 2025

    An excellent place to stay.Warm reception, staff friendly and helpful.Pool area and towels for useGood choice for breakfast with fresh omlet made to order Rooms spacious and clean Unbelievable generosity & surprise of the hotel …. Which I won’t spoil for other guests, you’ll have to book to find out …. Enjoy! Thank you for helping us have a great time & holiday

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