Best Western Capistrano Inn

Recent Reviews: 587

• User:Patricia M

  Trip type: Solo travel

  Convenient & Comfortable

  18 Feb 2026

  Friendly, helpful Staff! Clean, newly renovated rooms. Excellent lighting. Reasonable rates. Look forward to my next visit. Peter C, General Manager at Best Western Capistrano Inn, responded to this review Sounds like you hit on every touch point. Glad we took such good care of you and hope to see you on your next trip!

• User:Matthew T

  Trip type: Family

  Do NOT stay here

  08 Nov 2025

  Gross old rooms with lots of filth and nasty smells, people and stains. DONT STAY HERE! Only good part was the front desk agent. Walls are paper thin, room decor is older than Jesus, the stains in the bathroom and shower are disgusting, front door is misaligned offering critters a nice egress, and balcony over looked tweakers. Might as well pitch a tent with the homeless. Save your money and stay elsewhere. Did not try the breakfast or pool. Peter C, General Manager at Best Western Capistrano Inn, responded to this review I was greatly saddened to read your review and am terribly sorry that you found the hotel so disappointing. For what it's worth, the hotel is in the midst of a multi-million dollar renovation and we have completed just over a third of our rooms. The difference between our old rooms and the new rooms is like night and day - the rooms are being completely gutted with everything from the plumbing to the flooring and furniture being replaced. Projects of this magnitude take time and we are doing our best to keep the older rooms looking as good a possible while the work is being completed.

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• User:Marcos R

  Trip type: Family

  Friendly staff

  01 Nov 2025

  Firstly, I was impressed by the warm welcome I received upon arrival. The staff were friendly and accommodating, making the check-in process smooth and efficient. The lobby was pleasantly decorated, creating a comfortable and inviting atmosphere.My room was clean, and well-appointed with some amenities. Although there was a lingering odor in the bathroom and hallway, and carpets need a deep cleaning. The property is dated but accommodating. Located right off of the 5 fwy and very private location. Overall worth the value. Peter C, General Manager at Best Western Capistrano Inn, responded to this review On behalf of the staff, thank you for all the kind words about our service and the property overall. As I have stated in other reviews, we are in the midst of a full renovation - the rooms that have been redone are gorgeous and comfortable. Now that we have entered the slower season, we are paying special attention to the older rooms, performing deep cleaning and preventative maintenance to make them look their best until the contractors start on them.

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• User:steve d

  Trip type:

  stay away

  11 Aug 2025

  place was dirty , under construction, broken beer bottles in front of my door, prostitution, noisy, felt for our safety, no safe in room. Peter C, General Manager at Best Western Capistrano Inn, responded to this review As many times as we have discussed this, we can now review it on social media. I am sorry that your family is afraid of people who were not speaking English - this sentiment you communicated to me as well as my desk staff and Best Western corporate. You wanted me to evict an event group that was spending over $14,000.00 at our hotel even though there were no direct confrontations or issues with any of the guests. I did give you a substantial discount because their late hour check-in disturbed you, but I was not willing to throw them out of the hotel as you insisted. I was also unwilling to close the pool at 6:00pm on a Saturday just because you felt the guests in the hotel were being too loud.Yes there was a broken beer bottle around the corner from your room and one of our housekeepers followed your wife's request and waited until after she took a picture of it before cleaning it up. Your claim that one of the group people must have broken the bottle just to try and injure you was unsubstanciated. We reviewed the security camera footage and saw a couple returning from a wedding reception late and one of them dropped the bottle. They actually tried to clean it up, but in their condition missed some of the pieces.Lastly, your claim of seeing prostitutes on the property was also completely unfounded. We reviewed all the security camera footage, based on the descriptions you gave us and determined that they were part of the same event setup group that you objected to.Since all of this has already been reviewed with you multiple times and I prefer not to discuss a guest's personal issues online, I am going to end my response here.

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• User:E7428BNdann

  Trip type: Couples

  Bring your earplugs or noise-canceling headphones or you will not be able to sleep.

  27 Jul 2025

  The renovated rooms are worse, with vinyl floors that help you hear everything your neighbors above are doing in their rooms. Don't go to this hotel if you expect to get some sleep, because even when the people in the nearby rooms toss and turn in their beds, you can hear everything. I won't mention the "personal sounds" that we could hear. I don't know why a hotel would renovate rooms so cheaply as to make them noisier. Even though there is a lot of background "white noise" from the freeway next to the hotel, it is not loud enough to drown out the next rooms. The staff seems nice enough and are doing what they can with that they have, but this place has the feel that they are squeezing every nickel and cutting corners. Even the breakfast room shows something strange - a room divider made up of cardboard boxes! I'm surprised the fire department hasn't shut it down. Peter C, General Manager at Best Western Capistrano Inn, responded to this review Hi Daniel! Since we already corresponded about your concerns directly, I will express my response here as directed to other travelers who might be reading it.The hotel is in the midst of a multi-million dollar renovation - we are not only refurbishing the rooms, we are tearing out walls to replace plumbing and electrical wiring. Modern hotel design is moving away from carpeting to laminate flooring and we are doing our best to reflect 21st century decor. Granted, this is an older building and the original construction may not be as soundproofed as some newer contruction, but there isn't much that can be done without looking at a full demolition.As you can imagine, refurnishing a 108 room hotel requires a ton of storage space for all the new furniture and fixtures being installed. Since our breakfast room is so huge, we blocked off a portion of it to store some of these items and that's the cardboard wall Daniel was talking about. We fully admit, while this huge renovation project is going on, we may not be looking our best, but we're keeping our rates on the low end of the market and doing everything we can to provide extra-friendly service.

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