Best Western Plus Route 66 Glendora Inn

Recent Reviews: 243

• User:Byron L

  Trip type: Family

  Could be better

  01 Apr 2025

  The hotel was nice enough and the location was good to where we needed to go. My only complaint is I get the sense the ownership does not want to spend an extra penny more for guests if they don’t have to. The breakfast was ok if you like lots of carbs and no eggs. The coffee was actually almost undrinkable. Simple things like this would make travelers feel welcomed but that is not to be so here. Guest Relations Manager, Other at Best Western Route 66 Glendora Inn, responded to this review Dear fatboysf, Thank you for sharing your feedback. We’re glad to hear that you found the hotel nice and that our location was convenient for your travels. However, we regret that certain aspects of your experience left you feeling less than fully satisfied.We understand that breakfast is an important part of a guest’s stay, and we’re sorry it didn’t meet your expectations. While we do our best to provide a variety of options, we appreciate your comments regarding the selection and will take them into consideration as we review ways to enhance our offerings. Additionally, we’re disappointed to hear that the coffee was not to your liking, as we know how important a good cup of coffee is to start the day.Your concerns about value and guest experience are important to us. We strive to balance affordability with quality, and your feedback helps us identify areas where we can improve. We appreciate your perspective and will certainly share your comments with our team to see where enhancements can be made.We truly value your insights and hope to have the opportunity to provide a better experience should you choose to stay with us again.

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• User:Nicki C

  Trip type: Couples

  Much better than expected.

  29 Sept 2024

  The hotel was clean with a friendly staff. The breakfast room was nice with a good breakfast. The location was good and very close to Glendora s village that has some good restaurants. We will stay here again when we go to Glendora. The price was very good Guest Relations Manager, Other at Best Western Route 66 Glendora Inn, responded to this review Hi 692nickic, Thank you for your fantastic review! We're delighted to hear that your stay exceeded your expectations. It’s wonderful to know that you found the hotel clean and our staff friendly.We're glad you enjoyed the breakfast and appreciated the nice atmosphere in the breakfast room. It's great to hear that you found our location convenient for exploring Glendora's village and its restaurants.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Glendora!

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• User:williamLF

  Trip type: Couples

  Worst Best Western ever. AVOID. Go to the one in San Dimas

  26 Jul 2024

  This is the worst BW Ive ever stayed in. The toilet was broken. They did not have AC in the lobby even though it was over 100 outside. I felt sorry for the staff but was also uncomfortable for those in the lobby checking in. My biggest complaint this stay ( and every time Ive stayed there's been an issue), was the owner refused to allow me to change dates because of an illness. Even though it was a week out, they would not accommodate a change. As we couldn't afford to pay for this hotel and another, we kept the dates and my wife had to travel while she was ill (recovering from Covid). The staff working there were nice but the owner clearly cares neither about their guests or the staff. There a re plenty of other BWs in the area and I will avoid this one at all costs. The one in San Dimas is nearby and better located too -- there are lots of good restaurants right across the street. Next time we come to visit our daughter we will stay there. Im a "Diamond" level member of BW and stay at many and never experienced the lack of care this owner shows. Guest Relations Manager, Other at Best Western Route 66 Glendora Inn, responded to this review Dear williamLF, Thank you for taking the time to share your feedback. We deeply regret to hear about your disappointing experience at our hotel. Your comments are extremely valuable to us, as they help us improve our services and facilities.We apologize for the broken toilet and the uncomfortable temperature in the lobby. These issues are being addressed by our maintenance team to ensure they are resolved promptly. We also understand your frustration regarding the inability to change your reservation dates due to illness. We strive to accommodate our guests' needs whenever possible, and we regret that we were unable to do so in this instance.We are committed to providing a comfortable and welcoming environment for all our guests, and it is disheartening to hear that we fell short during your stay. Please be assured that your feedback has been shared with our management team to prevent such issues from occurring in the future.We appreciate your kind words about our staff and hope that you will consider giving us another chance to provide you with a better experience. Your loyalty as a Diamond member is important to us, and we are committed to improving our services for all our guests.

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• User:Nicholas H

  Trip type: Business

  A fantastic hotel

  17 Jul 2024

  Very clean hotel, the staff is super friendly, even the parking when mostly full isn't a problem because of the layout of the hotel. The beds are super comfortable(and clean, have to mention it because I found the room can be clean but the beds at other hotels can't be) where I was visiting for a conference and struggled to get out of bed because of how comfortable they were. Very well priced as well!My only suggestion to the hotel owner would be to add destination charging for guests with electric vehicles to charge overnight but I know that can be expensive on its own as well and adding one that can be used with a room key or something is also more expensive. Guest Relations Manager, Other at Best Western Route 66 Glendora Inn, responded to this review Hi YawLighthouse, Thank you for your wonderful feedback. We’re happy to hear that you found our hotel very clean, enjoyed our friendly staff, and appreciated the comfortable beds. It’s great to know that you had a restful stay during your conference.We also appreciate your suggestion regarding destination charging for electric vehicles. We understand the value of such amenities and will certainly consider it for future improvements, keeping in mind the associated costs.Thank you again for your positive comments and for staying with us. We look forward to welcoming you back!

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• User:U1693XLclaudiad

  Trip type:

  Beautiful hidden gem

  30 May 2024

  Absolutely gorgeous place to stay when in Southern California. We absolutely loved it here!! Will by all means be staying again soon Guest Relations Manager, Owner at Best Western Route 66 Glendora Inn, responded to this review We are delighted to hear that you had a wonderful experience during your stay with us in Southern California. Your kind words are greatly appreciated, and we look forward to welcoming you back soon. Your comfort and satisfaction are always our top priorities, and we can't wait to exceed your expectations once again on your next visit.

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