Castaway Motel

Recent Reviews: 7

• User:Rudy H

  Trip type: Friends getaway

  Great customer service! Highly recommend this hotel!

  28 Oct 2024

  I highly recommend this hotel ! The staff are incredibly welcoming and helpful throughout our stay. The rooms are immaculate and very comfortable. Great customer service:) convenient stores close by !⭐️⭐️⭐️⭐️⭐️ overall a great experience!

• User:Never A

  Trip type: Family

  Horrible service, management, non refundable $100 deposit

  31 May 2023

  This is the worst experience I have ever had. The lady manager is disrespectful, condescending and horrible customer service. She talks about you in her language. ROACHES, LEAKING WATER FROM UPSTAIRS BATHROOM WHEN YOU'RE SITTING ON THE TOILET. EVEN WITH THOSE CONDITIONS SHE KEPT MY $100 DEPOSIT, CLAIMING MY 2 KIDS BROKE A CEMENT STEP WHEN IT WAS ALREADY WAITING TO FALL OFF. Don't waste your money here. Best Western and days inn nearby are amazing

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• User:KenWinter1972

  Trip type:

  Great location, but horrible service

  03 Oct 2022

  I visited Orange Couny, California at the end of September 2022, and stayed at the Castaway Hotel in Orange, California. The location was great. There were many restaurants and stores witin walking distance. It was only about ten minutes away from Disneyland, and had easy access to major highways, such as the 5. But the service was horrible. There was literally no housekeeping at all at the hotel. They provided me with two towels and washcloths for the whole week and never replaced them. I only had two rolls of toilet paper, and had to ask the front desk for another one. I ended up buying my own toilet paper. Plus there was a huge dent in the shower, and the lights in the hotel kept flickering on and off. I would not stay there again. I know that we may be in a pandemic, but it is nice if a hotel would provide some housekeeping service. I would recommend that travelers avoid this hotel.

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• User:Z2223PGscotts

  Trip type: Business

  Very Uninviting!

  01 Apr 2022

  From an unfriendly check in experience through a 1/4" gap in the window to the person passed out on the stairs, definitely not something that I care to repeat. Room dirty, heater didn't work, etc. Glad that I survived my stay!

• User:X4005IVstephanieg

  Trip type: Family

  Motel from Hell

  15 Feb 2020

  I would give negative stars if I could. Our room was dirty. There was old pizza on a cardboard "plate" in the microwave; Bacon on the carpet (I'm guessing a former pizza topping); White pieces of "popcorn"on the carpet; An earring laying on the floor beside a chair; The rubber cover from an earbud; Hair on the pillow; and many, many mysterious carpet spots. Also, the window in the bathroom had no way to lock or secure it closed.We went and bought cleaning supplies and were going to tough it out. But when we returned, our key wouldn't work. Some how our key that was supposed to be for our room 105A opened 105. Unbeknownst to us, we went in and left our things in the wrong room. The manager/owner wouldn't allow us to use 105A (which was cleaner) because we had went into 105. And he was annoyed that we had been in 105-- like we had done something to make our key magically open the wrong room. After being treated so rudely by the manager/owner, I called my credit card company and we promptly left for a different motel.

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