Days Inn By Wyndham West Covina

Recent Reviews: 396

• User:Belinda D

  Trip type:

  Very relaxing

  10 Nov 2025

  Very nice and quiet place to stay. Comfortable beds and nobody bothers you. Front desk was very helpful and friendly. I recommend this motel. Hotel Manager, Other at Days Inn by Wyndham West Covina, responded to this review Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that you had a relaxing stay and enjoyed the peaceful atmosphere. It is great to know the beds were comfortable and that our front desk team made you feel welcome and cared for. Your kind recommendation means a lot to us, and we look forward to providing you with another pleasant and comfortable stay in the future.Sincerely, Hotel Manager

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• User:J_AScotLad

  Trip type: Family

  Lack of understanding of ADA for Service Animals

  30 Jun 2025

  I recently stayed at Days Inn by Wyndham in West Covina and had a disappointing check-in experience. The manager, Sam Dayal, told me that my psychiatric service dog needed to have “permanence of presence” with me in order to be considered a legitimate service animal. This is simply not true under the Americans with Disabilities Act (ADA). Service animals are defined by the tasks they perform for a person with a disability—not by whether they are physically present every second.At the time, my service dog was safely in the car with my partner, close by and ready to assist if needed. Still, I was made to feel anxious and unwelcome, which triggered an emotional response—ironically, the kind of moment my service dog is trained to help prevent. While I was ultimately allowed to stay, the staff's lack of understanding around ADA protections made for an uncomfortable and unsettling experience.I hope management takes this seriously and provides staff with proper ADA training to ensure future guests are treated with greater respect and dignity. Hotel Manager, Other at Days Inn by Wyndham West Covina, responded to this review Dear Guest,Thank you for sharing your experience. We sincerely apologize for the misunderstanding and the distress it caused. Your feedback is important, and we are taking steps to ensure our team receives proper ADA training. We appreciate your patience and hope to provide a better stay in the future.Sincerely, Hotel Manager

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• User:OffshoreFlo

  Trip type: Family

  Inhuman treatment post Eaton Fire Evacuation

  01 Feb 2025

  Heartless staff. My wife, dog and I were emergency evacuated from our home due to the Eaton Fire.We online booked here for night 2 of evacuation and called right after to make sure the room was dog-friendly, and to see if we could get in early because we have nowhere to go with all our valuables in the car and a dog. After a 15-minute hold and us having to call back, they said they could accommodate both, but had to change the room-type. All fine and we were relieved we had a room. When we showed up, the customer in front of us checked in early but the woman at the desk would not even look up my reservation even though I assured her I'd spoken to someone earlier and secured an early check in. I was told that they just gave away our early room to the person in line in front of us (why?) and we needed to come back after 3:00 - which is obviously a problem for us right now, but they didn't care. She wouldn't even make eye contact and sent me away. Then when we returned around 4 (found a spot to eat with a view of our car) and the new person on shift said we did not have a dog friendly room reserved, even though I'd been assured earlier they had changed us to a dog friendly room. We literally had nowhere to go because of the fire evacuations, we legitimately booked a room with them, confirmed the reservation, and they just decided not to help us or treat us like human beings in a crisis. To make it worse, our car needed to get jumped after we had been denied entry and they wouldn't let us use their bathroom while we waited for AAA.Avoid staying here if you can - or just book a room in one of your most desperate times and the manager will make sure you can't stay there, just end up in your car that night with all your evacuated belongings.Additionally, I filed a complaint with corporate after both incidents and I eventually received a reply advising me that the best resolution would be achieved by direct communication between the property management and myself. Not helpful.A complete lack of empathy and humanity in how we were treated during a crisis. Hotel Manager, Other at Days Inn by Wyndham West Covina, responded to this review Dear Guest,I am distressed to see your comments. My apologies for all the bad experiences you had. We never want our guests to go back due to an unpleasant stay. The entire point will be investigated, and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure of a fine stay with us. Please visit us again. Sincerely, Hotel Manager

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• User:Misterbunns

  Trip type: Couples

  OK stay

  02 Dec 2024

  This was a typical Days Inn that looks good outside, but could use some renovation. Also, our room faced the freeway and there seemed to be motorcycle racing until about 1 AM. The breakfast offering did not offer nay good proteins, eggs were pre-made little blobs and no meat. Hotel Manager, Other at Days Inn by Wyndham West Covina, responded to this review Dear Misterbunns,Thank you for your feedback. We’re glad you chose to stay with us but apologize for the noise and breakfast options not meeting expectations. Your comments about renovations and breakfast will be shared with our team to help us improve. We hope to provide a better experience next time.Sincerely, Hotel Manager

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• User:vr0d13

  Trip type:

  Staff not friendly - room was filthy

  29 Jul 2024

  Staff was not friendly nor helpful. First, they didn’t allow my husband to check in because I used Wyndham points to book instead of cash. Second, they gave my King bed room (that I needed) and switched it to a 2 bed room when I had clearly booked a King (more than likely because I didn’t pay cash). Lastly, floors were disgusting. My toddler walked around in the morning while I was getting ready for no more than 45mins- 1 hour. Her white socks were BLACK at the bottom. Had to throw them away. Hotel Manager, Other at Days Inn by Wyndham West Covina, responded to this review Dear Guest,We apologize for the disappointing experience you encountered. It's concerning to hear about the unfriendly staff, booking issues, and room cleanliness. We aim to provide excellent service regardless of payment method, and your feedback will help us address these issues. We regret any inconvenience caused and will take steps to ensure better experiences in the future.Sincerely, Hotel Manager

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