Extended Stay America Los Angeles Arcadia

Recent Reviews: 232

• User:Dave S

  Trip type: Family

  Don't stay here!

  11 Apr 2026

  Dirty with cockroaches in rooms ESA GM, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review Dear Guest, We sincerely apologize for the cleanliness concerns you experienced during your stay, as this is not the standard we strive to maintain. Issues such as the ones you described are taken very seriously, and we have shared your comments with our housekeeping and pest control teams. Providing a clean, safe, and comfortable environment is our top priority, and we regret that we fell short. Your feedback is very important to us, and we hope you will consider giving us another opportunity to welcome you back for an improved experience.Sincerely,Hotel Management

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• User:John S

  Trip type: Business

  typical ESA

  02 Mar 2026

  typical ESA, would be nice if you ran a vacuum in the lobby now and then thee same crap was on there carpet for weeek ESA GM, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review Dear Guest, We sincerely apologize for the condition of the lobby carpet during your stay. Cleanliness in all public areas is very important to us, and your comments have been shared with our housekeeping team to ensure greater attention and consistency moving forward. We regret that this left a negative impression and appreciate you bringing it to our attention. Your feedback helps us improve the overall guest experience, and we look forward to welcoming you back soon.Sincerely,Hotel Management

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• User:Marisha M

  Trip type: Business

  Found ROACH in Bathroom, Clerk /Acting Manager Nonchalant, WOULD NOT PROVIDE RECEIPT SHOWING I CHECKED OUT.

  08 Nov 2025

  Hello,I am checking out in this moment at 4:20pm, I am told by your desk representative at the hotel (Liliana), that she can’t provide a receipt showcasing I’ve checked out. I found a roach in your bathroom. See attached video. Liliana says she can’t provide a check out because she can’t “check me out” until tomorrow.Room 329 at 401 E Santa Clara St, Arcadia 91006. It’s absurd that your guest relations is only available Monday- Friday, and not at 4:30pm on a Saturday. Even more appalling is that Liliana didn’t blink her eyes when I told her I saw a roach and showed her the video.As I stated to her I hope you all fumigate this room & not simply rent it to someone else, which is most likely.I have video but unable to upload to this platform. Also customer relations for extended stay corporate is only available Monday - Friday 8-5pm. This occurred on a Saturday at 4pm, and no one was of any help. ESA GM, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review Dear 195marisham, We understand your frustration with what occurred and are sorry that your experience did not reflect the level of service and responsiveness we aim to provide. Your concerns will be shared with the appropriate teams to ensure future guests do not face the same issue. We also regret the inconvenience you encountered at checkout and appreciate your patience. Please allow us another chance to accommodate you again under better circumstances.Sincerely,Hotel Management

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• User:Fei P

  Trip type: Family

  Dog friendly hotel

  12 Oct 2025

  If you travel with your dog, this is the hotel, because not too many hotel accept dog in CA, $25 for pet fee, most hotels is $75 ESA GM, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review Dear Fei, Thank you for choosing to stay with Extended Stay America and for taking the time to write such a kind review. We’re delighted to know you and your dog had a pleasant experience with us and appreciated our pet-friendly policy. It’s wonderful that our reasonable pet fee added to your overall satisfaction. We’re glad we could make traveling with your pet more convenient and enjoyable. Thank you for sharing your feedback, and we look forward to welcoming you and your furry companion back again soon.Sincerely,Hotel Management

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• User:RG-HONEST

  Trip type: Solo travel

  The Pros and Cons of ESA Arcadia

  07 Oct 2025

  I’d stay here again, but If the Monrovia ESA (3 blocks away) we’re not avai;able or I needed a lowwer price, but I’d try to get a room on the south side of the building and keep my expectations very low.CHECK IN:At check-in the person working the desk refused to accept my credit card and kept saying, “We don’t take that kind of card”. It took 10 minutes to convince them it was a normal credit card. I’ve ised the same card at every motel and hotel across the U.S. for 15 months and never previously experienced this before.CHECK OUT:During check-out, I observed a woman trying to get her room cleaned, unsuccessfully. She told the employee her floor was really dirty. After telling her to buy cleaning supplies, she ultimately talked him into loaning her a broom. I felt the employee was being evasive, unhelpful and had poor customer etiquette.SUITES:The rooms are fairly large, the appliances appeared fairly new, the furnishings were in good shape though not modern. The queen bed was comfortable with wheels making it easy to move. Plenty of cabinet space, nice luggage area with racks, decent sized restrooms.LENGTH OF STAY:I booked four weeks at Arcadia ESA due to an appointment during week four. During my second week, they told me they would not accommodate my fourth week. They have a 21-Day stay policy.NEW OWNERS:An employee told me, “This location has been sold and the new policy of 21-day max stay, is to force out ‘long-term residents’.HOUSE KEEPING:I was unable to obtain any house keeping during my three week stay. They day after they claimed to schedule a room cleaning, no one ever came. The desk employee claimed I hadn’t been scheduled and only one house keeper was working for the entire building.SECURITY/SAFETY:My door locks were deactivated several times during a specific shift. It didn’t stop until I discussed this with an employee on a different shift.A housekeeper walked into my suite without knocking or identifying themselves. When I looked out the door, they were running down the hallway. Their cart was not nearby.I ended up buy and use a nanny-cam to watch my room, here.PETS: This location allows small to medium pets. (with fleas). I got lots of bites from walking in the carpeted halls.NOISE:My room faced the 210 freeway. The noise was so loud I couldn’t sleep at night the entire stay. My ears were ringing even a week after leaving.The restroom vent had a loud blowing noise 24hrs.I didn’t hear noise from people walking in the hallway, doors closing, or people in connecting rooms.A couple of dogs barked a few minutes in the hallway, two different times.SMELLS:The curtains in the room smelled heavily of smoke. The hallway always smelled like WD-40 Lubricant or poison.BUGS: I saw a single roach, twice during my first week.The Hallway carpet had fleas.LAUNDRY:The washers and driers cost $4.50 each, per load.TV:TV was basic with a couple of movie channels.WIFI:The unsecured free WIFI was stable, consistent and fast.GARBAGE:Each floor had a room where you take your trash. An employee told it is emptied once a week by it’s maintenance person.CUSTOMER SERVICE:The poor follow-through, inconsistency of policy knowledge, poor room cleaning, unavailable maintenance and housekeeping, quite a few unwelcoming front desk employee, all suggest very poor management and a need for customer service retention and etiquette training.FINAL THOUGHTS:1. It’s not the worst place I’ve reviewed and its not the best.2. Expect to need to clean your floors and suite. After seeing the single roach, I cleaned the floors with water and a towel, it was filty. I’d been there only one night. I bought cleaning supplies and cleaned the floors with Lysol Wipes.3. Amazon Fresh will deliver groceries to your suite door (a (There are no close grocery stores if you are traveling via the Metro A-line Train and walking..4. Things that might make your stay more enjoyable.- Ear Plugs, Lysol Wipes.5. Joining the ESA Free Membership and booking through it’s app will give you the lowest price available.6. The was my first time staying at an ESA. I am a top tier diamond member of most hotel and motel chains. If you can get a room facing south, don’t mind buyin cleaning supplies to clean your own room, and possible fleas, the price for the size of the rooms and the general furnishings may be worth considering. ESA GM, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review Dear RG-HONEST, Thank you for sharing your detailed experience. We’re glad the spacious rooms, comfortable furnishings, and convenient location contributed positively to your stay, and it’s encouraging that the staff made a good impression. We understand that encountering multiple issues during your visit must be frustrating and disrupt your comfort. Your observations are valuable, and they will be carefully considered as we continue to enhance the overall guest experience. We hope you will consider returning in the future, and we look forward to providing a stay that is more seamless, comfortable, and enjoyable from start to finish.Sincerely,Hotel Management

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