Extended Stay America Los Angeles Burbank Airport

Recent Reviews: 363

• User:Francis K

  Trip type: Solo travel

  Difficult to get sleep here

  02 Jun 2026

  It’s difficult to get a good night sleep here due to loud stomping of feet from rooms above as well as loud TV noise from adjacent rooms. There is no gym and swimming pool here. The hallways also have a faint odor. Also someone was getting arrested by police near the front entrance of the hotel.Other than that This hotel is right next to a shopping plaza with several stores and restaurants such as Staples, Lowe’s, Target and Starbucks. They don’t charge a deposit at check in and also the front desk is very customer oriented and courteous. There is complimentary breakfast served in the morning which consists of coffee, muffins and nut bars. There are laundry and vending machines in the property as well. The rooms come equipped with a refrigerator, microwave, cooking hob, cabinets to store utensils, flat screen TV, work desk with office chair, leather recliner sofa, air conditioning, telephone and complimentary soap bars in the bathroom ESA GM, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review Dear Guest,Thank you for sharing your detailed feedback regarding your recent stay. We appreciate your kind comments about our customer-oriented front desk team, convenient location, and in-room amenities. We are sorry to learn that noise from neighboring rooms, hallway concerns, as well as the incident you witnessed near the entrance affected your overall experience. Your concerns have been noted and will be shared with our team as we continuously work to improve guest comfort and satisfaction. We value your observations and hope the positive aspects of your visit will encourage you to choose us again. Sincerely,Hotel Management

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• User:Teresa H

  Trip type: Solo travel

  Crappy

  22 May 2026

  I have been at extended stay for awhile now in Burbank Management is hit and miss And if you go past dueThe lawyer never contact you Despite contacting them I ended up in the hospital for almost 10 days I called the lawyer with zero response Now even though I’m still fighting health issues I was served with a eviction with no court date and not being able to defend myself ESA GM, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review Dear Valued Guest, Thank you for sharing your feedback. We regret to learn about your recent experience. While the accounts need to remain current in order for the room to continue, we understand the circumstances you described have been personally challenging. We also recognize your concerns regarding communication and appreciate you bringing them to our attention. Your comments have been shared with the appropriate team for review. We wish you the very best moving forward.Sincerely, Hotel Management

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• User:Unveiled20

  Trip type: Solo travel

  False advertisement

  03 May 2026

  I’m staying at Extended Stay America in Burbank. I pushed for my landlord to pay for this specific stay because they advertised a full kitchen, but the room is very small and the queen-sized bed is also quite small. They did not provide any utensils. I checked in around 6:30–7:00 PM, and no solution was offered to help me prepare a meal. I brought my own food but couldn’t cook, and no assistance was provided. The night staff was nice.In the morning, it was the same situation. The front desk staff member lacked bed manners. She wasn’t even at the front desk and was off to the side. I had to call out “hello” just to get her attention, and she still didn’t offer any help. There was a clear lack of professionalism and very poor customer service. At most other hotels, if they fail to provide what they advertise, they will at least offer a food voucher or some kind of accommodation. Only one cart to bring your staff to the room, and if not available, no help provided. They also charge you more if you ask for two beds instead of a big one, most 4-5 stars hotel offer that complimentary.Housekeeping every two weeks lol disgusting. ESA GM, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review Dear Guest, We sincerely apologize for the frustration and disappointment you experienced with the room setup, kitchen supplies, and level of service provided. We regret that your expectations were not met and that our communication regarding amenities and housekeeping did not provide the clarity and support you deserved. Your comments regarding professionalism and guest assistance have been taken seriously and will be reviewed with our team for improvement. We appreciate your feedback and the opportunity to address these concerns. We hope to provide you with a better experience in the future.Sincerely,Hotel Management

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• User:Sales T

  Trip type: Friends getaway

  Left after 30 minutes

  07 Feb 2026

  We booked 2 nights as we were finishing a week long trip to visit family and friends in Cali. The staff is friendly. The issue was the room and what is listed as amenities. I went to the store for food and when we entered the room- no microwave and cabinets were bare. I was told no microwave or coffee and then handed old and gross cookware. My friend said something was biting her feet as she sat in bed. I booked another hotel ASAP, told the staff we could not stay for the two nights and left. I requested the manager look at our situation. I understand the usual "no refunds", but this was not the typical, "I just choose to leave." After a week, the manager declined and I was charged $291 for 2 nights that never happened. This place has other issues that I won't address here, but we booked a MUCH better hotel for the exact same price- gorgeous lobby, coffee in room, pool, etc. I am known for ONLY leaving positive reviews, but this deserves what it's getting. The request I had was for at least ONE night refunded. The offer was to give me a room for a future stay? Did they even read my notes? Oh well, just be aware that there are other hotels nearby that will offer a lot more for the same money. ESA GM, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review Dear Guest,It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely,Hotel Management

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• User:mp8844

  Trip type: Couples

  Bring cleaning supplies

  13 Nov 2025

  Serviceable. Good sized rooms . Super convenient location with both Target and Walmart walk to. cleaning not OK. My room had a dried up cockroach behind the door, clothes left in the dresser drawer, brown blob of unknown origin behind br door. You get the point. I got out my cleaning supplies. The outside was not maintained at all. Overflowing garbage bins, dog poop all over, landscaping hasn't been done in years. ESA GM, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review Dear mp8844,Thank you for sharing your experience with us. We are truly sorry for the condition of your room and the surrounding areas during your stay, as this falls far below the standards we aim to uphold. We understand how disappointing it must have been to encounter these issues, and we appreciate you bringing them to our attention. While we are glad the space and location were convenient for your needs, the concerns you described are being addressed with our housekeeping and maintenance teams to prevent a repeat. We hope you will consider giving us another opportunity to provide a much improved and more comfortable visit.Sincerely,Hotel Management

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