Extended Stay America Orange County Yorba Linda

Recent Reviews: 179

• User:OlgaS782

  Trip type: Family

  Unacceptable house keeping service

  18 Jan 2025

  I stayed in this hotel for two weeks during Christmas and New Year while visiting my family in town. I felt like I had to beg the staff to schedule house keeping service. After a couple requests to clean my room I was informed that they proved cleaning only once a week. I had a hope they would clean a room before Christmas but no, they kept the room dirty. During scheduled cleaning all they have done was they changed towels and cleaned the bathroom. They have not collected trash from the kitchen, they haven’t changed linings, they haven’t dusted furniture, they haven’t cleaned the floor. SERIOUSLY? After a complain to duty manager they scheduled me for another cleaning. Thanks God they changed linings. Very generous. But they haven’t cleaned the floor again. I gave up on asking to provide a proper cleaning (remember, only once a week) and I let it be. All I can say that it is ABSOLUTELY UNACCEPTABLE SERVICE if the place consider to be called a hotel no matter how many stars. Housekeeping is the key to any place!!! Keep it in mind!

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• User:masenf2021

  Trip type: Solo travel

  Great customer service which is rare nowadays!

  12 Oct 2024

  I arrived at Extended Stay Yorba Linda late on 10/12. I was really tired and Lynsey at the front desk was really helpful and quick to get me checked in. I called a couple of times and she quickly responded with the items I needed. Great Customer Service from this young lady. ESA GM, General Manager at Extended Stay America - Orange County - Yorba Linda, responded to this review Dear masenf2021, Thank you so much for your incredible feedback! We are thrilled to learn that you have enjoyed your time here with our quick check-in and that our staff, Lynsey, had made such a positive impact on your overall hotel experience. We truly value you as part of our Extended Stay America family and look forward to continuing to meet your needs!Sincerely,Hotel Management

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• User:Will R

  Trip type: Solo travel

  I Will Never Stay at this Location Or Recommend it To Anyone

  01 May 2024

  Customer service was awful and poorly trained. I was cursed at by the day manager. I could never get a full set of cookware even when I begged. The district manager was unhelpful and lied about offering a refund for my troubles. Based on my experience and many reviews I've found, I'd suggest staying anywhere else including, the other. I will never stay here again or recommend it to anyone else. As of now I have been brushed off by management regarding my experience and doubt I will be contacted about the many issues I had here. ESA GM, General Manager at Extended Stay America - Orange County - Yorba Linda, responded to this review Dear R9739SGwillr, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

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• User:Robert W

  Trip type: Family

  The BEST Extended Stay in OC!

  26 Oct 2023

  This has been a wonderful place to stay while my Wife and I wait for housing. The staff here are what really makes our stay pleasant. Ashley, Kevin, April and Pedro and everyone are so nice and we love talking with them and seeing their smiling faces 😊They are pet friendly here yet it is quiet and safe. It is near lots of restaurants and amenities and for the price and location it couldn’t be better. Thank you so much Extended stay (extended family) for making our stay so special and brightening our days! Five stars! ⭐️⭐️⭐️⭐️⭐️

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• User:HeatherUK

  Trip type: Solo travel

  Wouldn't recommend, especially if you are disabled

  10 Aug 2023

  No utensils or anything in room, not told about them so I had to ask myself.Not told about breakfast or morning coffee, and when I was told about coffee (not breakfast), I wasn't told times or anything. Staff didn't seem to want to be there and preferred to sit chatting around the corner.Disabled parking filled with none disabled, not enforced. I told reception 4 times total, but nothing happened and they didn't enforce it!No utensils at all you have to ask for them all, and when I got the coffee maker, it was faulty they didn’t. Eventually got one three days later on my last day.When I got a replacement that worked it was days later and it hadn’t even been cleaned as it’s still had a coffee bag in it… the wording says they’re all supposed to be cleaned and sanitised clearly not..No housekeeping and signs on door saying it is due to staff shortage. ESA GM, General Manager at Extended Stay America - Orange County - Yorba Linda, responded to this review Dear HeatherUK, Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during your stay. We are sorry to hear that you were not informed about the utensils and breakfast options in your room. We will work to ensure that our guests are informed about all the amenities available to them. We also apologize for the issues with the coffee maker and the delay in getting a replacement. We will ensure that our maintenance team checks all coffee makers for cleanliness and functionality before providing them to guests. Regarding the disabled parking, we understand your frustration, and we will work to enforce the parking rules more strictly. We appreciate your feedback and hope that you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

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