Fairfield Inn Anaheim Resort

Recent Reviews: 675

• User:Melissa T

  Trip type: Family

  Unbearably noisy

  04 Jun 2026

  I’ve stayed here multiple tomes and never had a bad experience until now. While the room is clean and it is convenient due to location, the noise is unbearable. There is a consistent, loud rumbling sound like an airplane constantly flying over, but it’s not airplanes. Even wearing earplugs does not help. A no other reviewer mentioned noise from the elevators- perhaps this is the culprit. Whatever you do, don’t stay in room 604.

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• User:Go744539

  Trip type: Family

  No ECV - No support for mobility challenged people

  22 May 2026

  This hotel used to be one of our go-to hotels for Disneyland trips, NO LONGER. I was informed when I called the hotel that the property no longer allowed ECV’s onsite or in the rooms. The hotel makes no provisions for guests who have legitimate mobility challenges. They also don’t put on their site that guests with mobility challenges are not welcome. I am glad I called before it was too late to cancel. I also cancelled a reservation for Jun. As a titanium elite I have stayed in many hotels and all of the Marriott properties in Anahiem. This is the only one stating guests with ECV’s aren’t welcome. The no-frills Fairfield won’t get any of my business going forward. maritza barreras, Guest Services / Front Office at Fairfield by Marriott Anaheim Resort, responded to this review Dear GuestThank you for being a loyal Titanium Elite member and for taking the time to share your feedback. I am deeply concerned to hear about the information you received when you called our property, and I want to apologize sincerely for the frustration and distress this has caused you.I want to state clearly and directly: The Fairfield Anaheim Resort absolutely welcomes guests with mobility challenges, and Electric Convenience Vehicles (ECVs) and motorized scooters are permitted on our property. It is clear that you were given completely incorrect information when you contacted us, and I am incredibly sorry for this significant communication failure. I completely understand why you felt unwelcome and chose to cancel your upcoming reservations based on that conversation. Our property strictly adheres to the Americans with Disabilities Act (ADA) guidelines, and we strive to provide a welcoming, accessible environment for all of our guests—especially our loyal elite members who view us as a go-to destination for Disneyland trips.I am deeply disappointed that we lost your trust and your business due to this misinformation. I am investigating our recent call logs and meeting with our Front Desk and Reservations teams today to ensure that every associate is thoroughly retrained on our accessibility policies so this never happens again.I know you have already cancelled your June reservation, but I would welcome the opportunity to speak with you directly, correct this mistake, and see how we might restore your confidence in us. I will be reaching out to you via the contact information on your Bonvoy profile.

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• User:Matthew M

  Trip type: Family

  Horrible first 24 hours

  14 May 2026

  I am currently staying at the Fairfield Anaheim Resort, we checked in yesterday and will be checking out Sunday. Needless to say we have had multiple issues in the 24 hours we have been here that are totally unacceptable by any Marriott standards, we are here for my daughters 18th birthday and thus far your property has ruined day 1 in a sizable way. 1. At no point in the booking process via Bonvoy app was there mention of construction - this morning at 9:00 am there was massively excessive noise in the room next door - a super loud buzzing/sawing for 20 mins at a time. 2. As per the screenshot directly off the Marriott website for this property, we choose this partially based on the fact there is a fitness center as indicated in pictures. Needless to say, finding out that it is closed upon our check in was a major disappointment. 3. This morning at 9:00 am - we had zero power in our bathroom, like how is this possible? I called and spoke to Sabrina and she sent someone up but said there should be power - there was not. So something is wrong with the electricity in the room. Not having power in a bathroom is totally unacceptable under any circumstance and not being given a reason is worse. 4. Tonight, our sink was fully clogged and dirty backwater was coming up - so again, called to have it fixed. How is this ok? We have been here literally 24 hours and have no gym, no power randomly, and no sink drainage. Fully unacceptable. maritza barreras, Guest Services / Front Office at Fairfield by Marriott Anaheim Resort, responded to this review Dear Mr. MeadThank you for bringing these serious matters to my attention, and please accept my deepest apologies. First and foremost, I want to wish your daughter a very happy 18th birthday—though I am incredibly disheartened to hear that our property has cast such a negative shadow over what should be a joyful celebration.What you have experienced in the last 24 hours falls completely short of the standards we hold at Marriott, and I fully understand your frustration. I am deeply sorry for the multiple failures you encountered with the noise, the closed fitness center, the power outage, and the plumbing issue.To address your points directly:Construction Communication & Noise: I am truly sorry for the lack of transparency on the Bonvoy app regarding our current transformation, and for the disruptive sawing noise next door at 9:00 AM. While we are working to update our property, our contractors are strictly required to adhere to designated work windows, and disruptive noise directly adjacent to an occupied guest room should have been managed much better.Fitness Center Closure: I apologize for the misinformation on our digital platforms. Our fitness center is currently closed as part of our renovation project. I am deeply sorry for the disappointment this caused upon check-in, as I know this was a deciding factor for your booking.Bathroom Power Outage: Not having electricity in the bathroom is completely unacceptable. This morning's outage was tied to a brief, scheduled property-wide utility shutdown necessary for our renovation work. However, failing to proactively notify you of this window, and leaving you without a clear explanation when you called the desk, was a significant service failure on our part.Clogged Sink Backflow: To return to your room this evening and find a clogged sink with backwater drainage issues is the last thing you should have to deal with after a long day.This is absolutely not the experience we wanted to provide for your family's special weekend. To help make amends for these unacceptable inconveniences, as per our conversation last night, I have completely comped one night of your stay. This credit will be applied directly to your folio.Sincerely,Maritza BarrerasOperations Manager

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• User:L Q

  Trip type: Friends getaway

  Never Again

  13 May 2026

  The first night of my stay, I was relocated twice. The initial room change occurred due to concerns regarding possible bedbugs, which the staff also acknowledged as a legitimate concern. I was advised to wash any belongings that may have come into contact with the bedding, resulting in me spending more than two hours of the first night of my vacation doing laundry.The second room I was assigned had personal belongings left behind by previous guests, and although the third room initially appeared clean, I later discovered a dirty bathing suit hanging on the back of the bathroom door. I was informed the following morning that Ecolab had inspected the original room and determined the insects were not bedbugs. However, when I politely requested to review the report for peace of mind, I was met with a rude response and told the report was not available. All of these issues occurred during the very first night of my stay.Over the following three nights, I continued to experience problems including inconsistent housekeeping, television connection issues, and a motion-activated bathroom light that would shut off after less than a minute. The bathroom light switch was ultimately replaced on the final night of my stay.The majority of the staff were wonderful, and I want to recognize the managers who genuinely tried to assist by moving me to a different room and addressing my concerns once the bedbug issue arose. Their efforts to ease the situation were appreciated.That said, I was disappointed with how the overall matter was resolved. The compensation provided consisted of waived parking fees ($140), a $7 reimbursement for laundry expenses incurred while washing potentially contaminated clothing, a $100 gift card for the inconvenience of being moved between three rooms on the first night, and a partial refund of the Bonvoy points used for that evening. Beyond this, no additional accommodation was offered.Given the circumstances, I would have expected either a full reimbursement of my Bonvoy points or at minimum a complimentary night. Instead, I paid more than $1,350 for three nights, in addition to still be charged 20,000 points for one night, for what turned out to be a highly stressful and far from relaxing stay.Unfortunately, the experience left me feeling more like an inconvenience than a valued guest. Housekeeping standards clearly need significant improvement to prevent situations like this from occurring in the future. maritza barreras, Guest Services / Front Office at Fairfield by Marriott Anaheim Resort, responded to this review Thank you for your feedback, and staying with us

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• User:John B

  Trip type: Couples

  Great Location and friendly staff

  10 May 2026

  Myself and my wife had a great stay at this hotel. Room was comfortable, clean and the location for Disneyland is perfect. Coming back from the park one night a gift was left for me as it was my birthday. This was really nice and never happened to me before. We would stay here again no problem. maritza barreras, Guest Services / Front Office at Fairfield by Marriott Anaheim Resort, responded to this review Dear GuestThank you so much for sharing such a wonderful review of your recent stay with us! I am thrilled to hear that you and your wife had a great experience, and that your room provided a clean, comfortable retreat after your days at Disneyland.Most of all, I am delighted that we were able to surprise you with a gift for your birthday! Celebrating milestones with our guests is one of the most rewarding parts of what we do, and I am so glad it made your stay extra special.We appreciate your kind words and your recommendation, and we look forward to welcoming you both back for another seamless visit "home" on your next trip to Anaheim!Sincerely,Maritza BarrerasOperations Manager

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