Hampton Inn & Suites Los Angeles/Santa Monica

Recent Reviews: 836

• User:Darrin C

  Trip type: Family

  Great location, disappointing stay.

  03 May 2026

  Very noisy. Not just people above and the usual hotel noise, there is no carpet or sound absorption so the slightest noises in the room are amplified and echoed. The shower is also loud, and the double-duty barn door serving as the bathroom door and wardrobe door doesn’t do a good job of either. Uncomfortable and loud bed with hair stuck to the bed covering. On the plus side, they have DirecTV and the large counter is great for working. General Manager, Guest Services / Front Office at Hampton Inn & Suites Santa Monica, responded to this review Thank you for sharing your experience, darrinc921. We are sorry to hear that noise in your room created such discomfort and that the condition of your guest room did not meet our standards for cleanliness or comfort. Your feedback will be shared with our housekeeping and engineering teams so we can address these concerns.We are glad you found the work space and DirecTV to be helpful during your stay. We appreciate you letting us know about your visit.

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• User:Florencia A

  Trip type: Couples

  Great location, great staff, great getaway

  24 Apr 2026

  We stayed midweek for a quick getaway to relax, see the water and enjoy a brief respite from daily work life. As soon as we checked in with Claribel at the front desk we knew it was going to be a great stay. Claribel was warm, welcoming and went out of her way to make sure we would be comfortable and happy with our room. She greeted us warmly each time we encountered her during our short stay, which made us feel well taken care of, and she made sure to ask if we were satisfied with our room or needed anything. She is delightful and the hotel should reward her for her attentiveness and outstanding service. We also were well taken care of by the valet parking attendant Kai. He was very accommodating when we needed to grab things or leave things in the car mid stay and also treated us warmly. The room was modern and we could see the ocean from our balcony. We were warned that facing west we may have some noise from the Metro and people on the street but we experienced none of that. The room was quiet and very comfy. Large shower with great water pressure and temperature. We enjoyed swimming in the pool both in the evening and the morning given it was heated to a comfortable temperature. Jacuzzi could use resurfacing but water was hot enough to soothe and not spa-level hot where you’d require cooling towels. All in all, a great experience. General Manager, Guest Services / Front Office at Hampton Inn & Suites Santa Monica, responded to this review Florencia, your review brought such a smile to our entire team! Knowing that your getaway at Hampton Inn & Suites Santa Monica provided just the break you were hoping for is truly uplifting. It means a great deal to hear how much Claribel and Kai contributed to your positive experience. We could not be prouder of the way they looked after you, and your kind recognition will certainly be shared with them.It is also wonderful that your room felt comfortable and quiet, and that you enjoyed both the view and the relaxing pool. Thank you for mentioning the jacuzzi—we will keep your feedback in mind as we consider future improvements. We would be thrilled to welcome you back for another stay whenever you are ready for a little more time by the water!

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• User:Hugo A

  Trip type: Couples

  Great location

  19 Apr 2026

  Great location, close to everything General Manager, Guest Services / Front Office at Hampton Inn & Suites Santa Monica, responded to this review We love hearing that our location suited your needs, Hugo! Being close to everything in Santa Monica is something our team takes pride in, so it is wonderful to know it made your stay at Hampton Inn & Suites Santa Monica even better. We hope to welcome you back whenever your travels bring you this way again!

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• User:Janell S

  Trip type: Family

  Ian Kinsley, GM is a HERO

  10 Apr 2026

  Kudo's to: Ian KinsleyAssistant General ManagerHampton Inn & Suites Santa Monica501 Colorado Ave. Santa Monica, CA 90401P: 310.260.1100 x4407Great location, walking distance to the light rail and to the Santa Monica Pier. Friendly staff, clean rooms, nice amenities, and great service!My family was traveling from NorCal to SoCal to honor the death of a family member, and decided to take a detour to Santa Monica for a night. We attempted to book a room online and made the mistake of thinking we were dealing directly with the Hilton Inn & Suites Hotel. Partway into booking, our phone connection got bad and we realized we were on a 3rd party site. However, before we could cancel the transaction, we lost service. When we had phone service again, there was a room reservation confirmation in our text feed with additional fees we did not understand. We immediately called the number on the reservation and attempted to cancel. The person trying to help us did not understand the nuances of the situation, as English was not their first language. We asked to speak to a manager and were told no one was available to assist. The rep was over-talking everything and said there was no cancellation available. After pushing her to help us, she said she would reach out to the hotel and see if they would honor the cancellation and consider refunding us, but there would likely be a penalty. NOW, THE GOOD STUFF!! It's Easter Sunday evening, and we arrived at the hotel anyway to check in. The staff welcomed us warmly, and we spoke to Ian Kinsley, GM, about our reservation situation. He was professional and friendly, and his help was AMAZING!!! The hotel was happy to book us a new room at our Hilton Honors rate. We felt Ian went the extra mile in taking care of our situation. Ian had already responded to the 3rd party's request to cancel the mistaken online reservation, and there would be NO penalty. He also offered to share the email with us so we could get our refund from the 3rd party. The rate we ended up paying was almost $100 less than the rate the 3rd party charged. We sent 3 emails to the 3rd party, and after 6 days, the 3rd party finally refunded my credit card. Thank you to Ian Kinsley and staff. We had an amazing stay.Lesson...watch closely when you book online. Go directly to the hotel for your reservations and don't be fooled by 3rd party ads.

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• User:Jet49858341773

  Trip type: Family

  Loved our stay!

  08 Apr 2026

  My famiy and I stayed at the Hampton Inn, Santa Monica, for a week during Spring Break in March 2026. I was looking into this property as it seems very family friendly, but was also looking at the Shore Hotel which seemed like a more luxury stay. After trying to contact both hotels via email/their online form, and not receiving a reply from the Shore Hotel, I decided upon the Hampton Inn. Ian responded to my enquiries incredibly quickly, with a ton of information, and made me feel like a valued guest. Thank you Ian!!Location: A quick 5-10 walk to the Pier, this is a fantastic location. We had the Pier and Third Street Promenade within an easy stroll. It is also across from the metro which we took to downtown LA for the Lakers game to avoid traffic on a busy Friday night. Target is down the street and Trader Joes is a 2 minute walk away!Security: The hotel requires guests to scan their card to access the hotel's lobby, as well as within the elevator. This could be tricky if you're coming and going, but they also have a buzzer outside if you forget your card or don't have it handy. We never felt unsafe, despite the large homeless population around.Room: We had a room with two queen beds; it had some seating, a desk, drawers, small fridge and Ian had kindly provided us a microwave which came in so handy for the week. The bathroom had a barn style door, and when open, it hides the small closet behind it. So that was the only pit to the room; when someone was exiting the bathroom and someone else was at the closet or getting something from the safe, it was annoying. The other downside was that the TV didn't have Netflix or other apps; we could only watch live TV (they have a large selection of channels, but we would have preferred the ability to hook up Netflix or something). Our room was facing a condo building, and was off Colorado Ave, so this isn't a place with a view. However, we never heard street noice and never had issues with not being able to sleep. Other than that, we were happy with the room, the size and the very comfy beds and pillows. Breakfast: Breakfast was a great bonus especially for saving money and not having to worry about this meal, especially with two teenagers. There are two waffle makers, with two different flavours of batter per day (malted vanilla, strawberry, banana bread, lemon, etc.) and toppings. The hot selection was usually scrambled eggs, roasted potatoes and a meat selection (chicken sausage, pork sausage or bacon etc.) Some days, there were also premade omelettes. The breakfast included cereals, oatmeal, yogurt, hardboiled eggs, juices and there were also lots of bread, bagels, muffins, scones, etc. My family and I were really happy with the selection and found that items were replenished right up until it closed promptly at 10 am. I would just suggest the hotel staff consider adding in a couple more tables as sometimes it was hard to find seats.Lobby: The lobby was large, with lots of seating. There is a small business centre, small shop to buy items from, and small touches like apples on the large table. You could also take advantage of the breakfast seating area to have a snack, dinner or just hang out. The best part was there was fresh coffee (regular and decaf) as well as hot water available ALL the time! I would have my morning coffee, then grab another on my way out, and at night enjoyed a cup of nighttime tea before bed. My kids also loved that they included packets of hot chocolate. This was such a treat for all of us.Pool area: The pool and hot tub are on the second floor and although outdoor, it is semi-covered. The pool is a decent size, heated, and shallow - so very family friendly. The hot tub was pretty small and got crowded on the weekends but it was a lovely treat at the end of a long day to soak our tired bones. There were times when there were no towels available, but there is also a phone next to the towel area, and the staff were quick to replenish towels once asked. There is also a fire table with lots of seats around it if you just want to hang out. The fitness area is next door to the pool, and my teenage son loved it and found it well equipped and clean. The fitness room has a water station which we used to refill our bottles. Across from the fitness room is the coin laundry; we didn't use it but it was nice to have.Parking: I read lots of reviews about how expensive parking was, so we used SpotHero and found a spot around a 10 minute walk away for our rented car.Staff: The real highlight at this property is the staff; they are all so welcoming, hard working and make you feel like a wanted, valued guest. Every single person we encountered, whether they were from the front desk, housekeeping, maintenance, etc. were all quick to greet us and say hello with a smile. It makes a huge difference when the staff is hard working and show pride in their work. Special shout out again to Ian who went out of his way to ensure our stay was incredible!I would definitely recommend the Hampton Inn, Santa Monice to anyone! It is very family friendly, has great perks and staff, and we had a very comfortable stay. I look forward to staying here again, if I'm ever in the area. General Manager, Guest Services / Front Office at Hampton Inn & Suites Santa Monica, responded to this review Reading your thoughtful review brought such a smile to our entire team, Jet49858341773! It means a great deal to hear how well your weeklong stay at Hampton Inn & Suites Santa Monica went, from the family-friendly atmosphere to your adventures around Santa Monica and Los Angeles.We are so pleased Ian was able to assist you so promptly and made you feel appreciated right from your first inquiry. It is wonderful to know our location made it easy for your family to reach local favorites like the Pier, Third Street Promenade, and more. Your comments about our lobby, breakfast, and pool area truly capture the spirit we hope every guest experiences, and we are glad these amenities made your time with us even more enjoyable.Thank you for sharing your impressions of your guest room and for pointing out what worked well, as well as the features that could have been more convenient—your insight is always valued by our management, housekeeping, and engineering teams. We hear you about breakfast seating and towels by the pool, and will be sure those suggestions reach the right team members as we continually look for ways to improve.Your kind words about the way our team members greeted you and made your family feel welcome are especially appreciated. We will be sure Ian and the rest of the team hear your compliments—they will be delighted to know they left such a positive impression!Thank you again for your recommendation, and for choosing our hotel for your spring break. We would love to welcome you and your family back whenever you return to the area!

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