Hampton Inn Los Angeles West Covina

Recent Reviews: 615

• User:Brandon G

  Trip type: Business

  Good Hotel

  21 Mar 2026

  I love the hotel it’s so nice recommend it!

• User:Aurora L

  Trip type: Family

  Serious Safety and Service Issues – Not What I Expect From Hilton

  18 Feb 2026

  My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families.1. Noise & A Sleepless NightWe specifically requested a “quiet room” in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM.2. Troubling Discrepancies & Billing ErrorsAt 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were “lower floor and away from elevator”—requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as “aggressive” for simply trying to understand what happened.Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is—one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled.3. Customer Service BreakdownBetween the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes.Bottom LineI have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.

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• User:DrCindy87

  Trip type: Couples

  Water pressure a problem

  03 May 2025

  The front desk staff was very friendly. The room as clean, bed pretty hard but the main problem is, at least on the 5th floor where our room was, the water pressure was a TRICKLE. I’m not exaggerating- 23 minutes to fill the tub. A shower- forget it! Very weird and needs attention.

• User:Celina G

  Trip type: Couples

  The Jollibee Hampton!

  30 Dec 2024

  This Hampton is right next to the Jollibee building! A must-go for all Filipinos! The front desk staff were so sweet, breakfast was delicious as it always is at Hampton, and well managed. The rooms are modern and the showers have great water pressure. This is also a quiet location, we didn't hear any of the other guests all night despite our room being next to the elevator. Great sound proofing on the walls, I was worried I'd hear suitcases rolling into the elevator all night but I slept like a baby!

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• User:Galanga

  Trip type: Family

  Excellent one night stay

  03 Sept 2024

  Arrived late, plenty of parking in well-lit and well-maintained lot. Hotel and room were very clean. Room had updated amenities and everything worked. While room had reasonable floorspace, it was narrower than most so the pathway between the desk and bed was quite small and completely blocked when using the desk chair.Overall, a fine stay for one night. Area was quiet and a comfortable bed made for a restful night. Would certainly stay again.

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