Hawthorne Plaza Inn

Recent Reviews: 144

• User:Tina V

  Trip type: Family

  Horrible

  16 Feb 2026

  DO NOT STAY HERE! THEY CHARGED MY CARD TWICE FOR A 1 NIGHT STAY. WHEN I CALLED, THEY HAD NO ANSWERS. THE CLERK ASKED IF SOMETHING WAS WRONG WITH ME, WHY DID I LET THEM CHARGE MY CARD TWICE, THEN HUNG UP ON ME TWICE! ROOM WAS DIRTY AND LOUD. GO SOMEWHERE ELSE.

• User:Faye V

  Trip type: Couples

  Can’t reach them

  20 Nov 2023

  Room was old and in need of updating. Lingering odor. Would have scored a 3 except no one answers the phone. I called 3 times during business hours with no answer. Only got through on the 11pm attempt. Guest Satisfaction Team, Owner at Hawthorne Plaza Inn, responded to this review Dear Guest,We appreciate your feedback and apologize for the challenges you experienced during your stay.  We regret the inconvenience of not being able to reach us promptly, and we are actively addressing our communication system to ensure responsiveness.  We apologize for the aging aspects of your room and any lingering odor.  Your insights are valuable, and we are committed to improving our accommodations.  We hope you might consider giving us another opportunity to provide you with a more positive experience in the future.  If there's anything specific you would like us to address, please feel free to share.  Thank you for your understanding.Thank You,Hawthorne Plaza Inn Management

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• User:M5045ZIsusanh

  Trip type: Couples

  Rude.

  27 Oct 2021

  Booked a 4 night stay; upon booking there was nothing written about late arrivals. We had a bit of delayed arrived a little over midnight expecting someone to be there that can help us check in. Upon our arrival the lobby was pitch black no one was in there. There’s a bell on the door and a number that we can reach out but after half an hour of standing in front of a completely dark space we decided to leave. We were basically left stranded not knowing where we can stay. After a long travel the least I would want is to be crept by the thought of having to be homeless for the night. The next morning I requested a refund on the internet platform I have used to book the hotel. We were contacted and was told that the hotel is willing to have the rest of the days refunded but not the first night. Of course we were outraged. I tried to contact the hotel. It was great that someone picked up immediately but after explaining that there was nobody to check us in that time, they questioned us and stated it was “impossible” after mentioning that I took a picture of the pitch black lobby she told us to wait as she grabs the manager but then ended up hanging up on us instead. I immediately called back but I was sent directly to voicemail. After a few trials for the next 2 hours I decided to use a different phone number to call. I was sent to voicemail but I got a call back within 2 minutes.Overall I am very disappointed with the service. The least you can do is apologize for the inconvenience it has caused us rather than just hanging up and denying the fact that there was actually no one there in the lobby. There is also cameras on the premise in front of the lobby. I hope they do check the cameras and see how lost we felt instead of claiming that there was definitely someone there on duty. Guest Satisfaction Team, Owner at Hawthorne Plaza Inn, responded to this review Dear Susanh,We sincerely apologize for the inconvenience you experienced during your recent stay with us.  Your feedback is invaluable, and we deeply regret that we fell short of your expectations.  We understand your frustration with the late-night check-in situation and the lack of assistance upon your delayed arrival.  This is not the level of service we strive to provide.  We take your comments seriously and will review our check-in procedures to ensure this doesn't happen again in the future.  Regarding the refund, we appreciate your patience in reaching out to us.  We will investigate the incident further, review our security footage, and take the necessary steps to rectify the situation.  We are committed to resolving this issue to your satisfaction.  Once again, we apologize for any inconvenience you faced, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or questions, please feel free to contact us directly.Sincerely,Hawthorne Plaza Inn Management

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• User:ricardoaR4460JO

  Trip type: Couples

  well kept room

  05 Apr 2020

  i was very hapy with the room not only because of the cheap price but because of the cleanliness well lit microwave refigerator work table even a comfy couch the best part was that i couldnt hear the other rooms aside from mine over all great not to mention the free wi-fii and cable tv on demand included Guest Satisfaction Team, Owner at Hawthorne Plaza Inn, responded to this review Dear Ricardo,Thank you for taking the time to share your feedback with us.  We're thrilled to hear that you had a great stay at our hotel!  It's wonderful to know that you found our rooms well kept, clean, and equipped with all the amenities you needed.  We take pride in providing comfortable and affordable accommodations.  Your kind words about the room's features, such as the microwave, refrigerator, work table, and comfy couch, are greatly appreciated.  We're delighted that you enjoyed a peaceful and quiet environment during your stay. We look forward to welcoming you back soon, and don't forget, our free Wi-Fi and cable TV on demand are always here to make your stay even better!Best Regards,Hawthorne Plaza Inn ManagementP.S. Don't forget to book directly on hawthorneplazainn.com instead of Online Travel Agents and get the best deals and discounts.

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• User:boudewijnd399

  Trip type:

  Simple motel near LAX

  07 Jan 2020

  This hotel is not part of a chain, and had the traditional form op a two story building around a parking lot. The rooms are big enough, the bed is good and reasonably clean, the shower works. Wifi is good. Nothing fancy, but effective and not expensive. Guest Satisfaction Team, Owner at Hawthorne Plaza Inn, responded to this review Dear Boude,We appreciate your recent stay at our independent motel near LAX and for taking the time to leave your valuable feedback.  It's great to hear that you found our accommodations to be spacious, with comfortable beds, clean rooms, and a reliable shower.  Our commitment to providing effective services at an affordable price is something we take pride in.  While we may not offer extravagant amenities, we aim to ensure a comfortable and convenient stay for our guests. Your feedback is important to us, and we hope to welcome you back in the future for another pleasant stay.Best Regards,Hawthorne Plaza Inn ManagementP.S. Next time book directly at hawthorneplazainn.com and save!

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