Hilton Garden Inn Arcadia/Pasadena Area

Recent Reviews: 735

• User:Curious47421111960

  Trip type: Family

  Great Choice

  05 Jun 2026

  This is a great value considering the location and accommodations. It's pet friendly which was a deciding factor for my family's last minute travel needs, but it is also well maintained and they are good about keeping the dog areas separate and communicating pet policies and concerns.

• User:symes S

  Trip type: Solo travel

  Guest Privacy Violated, Then Retaliated Against

  25 Dec 2025

  I have never written a review like this, but what happened during and after my stay raises serious concerns about guest privacy, management accountability, and retaliation.Housekeeping entered my room before checkout with no emergency, no noise complaint, and no justification. The room was clearly occupied. Personal belongings were present. Any claim that something looked “messy” could only be made by walking well into the room — long past the doorway — at which point occupancy was obvious.That alone is troubling.What made it worse is what happened next.When I returned, the manager personally walked me to the room so we could “see the issue.” He pointed to the bed and suggested there was a problem. I immediately brushed it off in front of him, showing there was no damage, no stain, nothing warranting concern. He even stated that only staining would result in a $250 fine — and no fine was issued, because there was no damage.Despite that, I later discovered I was banned from staying at the property.Let that sink in:No damageNo fineNo chargeNo police reportNo explanationStill bannedWhen I asked directly why housekeeping entered my room before checkout, the response I received was vague and unconvincing. There was no clear justification, no acknowledgment of error, and no corrective action — only a quiet attempt to move past it.This does not feel like an isolated mistake. It feels like a systemic housekeeping practice that prioritizes turnover over guest rights — and management appears willing to defend it rather than correct it.Hotels rely on trust. Guests expect privacy, quiet enjoyment, and basic respect for occupied rooms. What happened here broke that trust, and the retaliatory response afterward made it worse.I am sharing this so other guests are aware and so corporate leadership takes a close look at what is happening at this location. No guest should be entered on, accused, and then banned without evidence — especially when management itself confirms there was no damage.Proceed with caution. samuel Reece, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review Thank you for taking the time to share your experience. We take concerns regarding privacy and guest treatment very seriously, and I appreciate the opportunity to respond.First and foremost, I would like to sincerely apologize for the distress this situation caused you. Our goal is always to provide a respectful, comfortable, and secure environment for every guest.Regarding housekeeping entering your room prior to checkout, our standard procedure allows team members to knock and announce themselves when verifying room status as we approach checkout time. When we met to review the room together, my intention was simply to address a concern that had been brought forward and ensure transparency by allowing you to see exactly what was being referenced. It's my responsibility to protect all guest including you, and employees from things deemed as harmful, which I mentioned to you at that time. As a courtesy I did not charge you a cleaning fee for excessive debris, and bodily fluids, as I shared my concerns with you, with respect to your status at the property, decisions regarding future stays are never made lightly. They are based on internal considerations intended to ensure a comfortable environment for all guests and team members. I regret that you experience dissatisfaction, and hope your able to understand a secure environment .

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• User:Rudy B

  Trip type: Family

  Good Hotel in the Pasadena Area

  30 Nov 2025

  I stayed at the Hilton Garden Inn in Arcadia with my mom this weekend. This hotel was spacious and clean and had great accessibility (I use a wheelchair). It is also close to many shops and attractions such as the Santa Anita Mall and Huntington Library.I especially would like to thank the hotel staff for making our stay pleasant. There was an odor issue that required us to change rooms. The hotel gave us free breakfast vouchers and a roll-away bed since the new room (418) had 1 bed instead of the 2 that I had originally requested when booking. samuel Reece, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review Thank you so much for sharing your experience regarding your recent stay at the Hilton Garden Inn Arcadia. We’re truly delighted to hear that you and your mom enjoyed your weekend with us.It’s wonderful to know that you found the hotel spacious, clean, and accessible. Providing a comfortable and accommodating environment for all of our guests is very important to us, and your kind words mean a great deal.

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• User:Chan456

  Trip type: Family

  Nice hotel for stays with family...

  21 Jul 2025

  Nice hotel. Clean rooms. Great service. Very friendly hotel staff. A lot of parking space and quick and easy access to entertainment, shopping and the freeway without being on a noisy or busy street. Beds were also excellent. Bathrooms are good and functional. Coffee and small refrigerator in room makes life much easier if we need to keep some milk or juice. Morning breakfast is perfect without being fancy. Good way to keep costs down and still give us what we want. Rooms even have darkening shades to keep the light out completely!If I really wanted to find anything negative it could be that the rooms are cooled by a room air-conditioner...and for some people it could be noisy but for us it helped set the right room temp so it was all good. samuel Reece, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review Thank you so much for taking the time to share your feedback with us!We’re delighted to hear that you enjoyed your stay and appreciated the clean rooms, great service, and especially our friendly staff. Your kind words mean a lot to our team and serve as wonderful encouragement to continue providing excellent hospitality.We truly value your support and hope to welcome you back again soon

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• User:Ricardo P

  Trip type: Couples

  Terrible, stay somewhere else

  21 Jun 2025

  The worst part of the stay was the fact that you could hear other guests in the hall and in adjoining rooms extremely easily. My wife and I barely slept. The rooms are also dated and have seen better days. Don't stay here. samuel Reece, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review Thank you for taking the time to share your experience. I’m truly sorry to hear that noise from other guests disturbed your stay and that the room did not meet your expectations. We strive to provide a comfortable and restful environment for all our guests, and it’s disappointing to learn we fell short during your visit.We’re actively working on improvements to both our soundproofing and room updates to ensure a better experience moving forward. Your feedback is invaluable in helping us identify areas that need attention.If you’re open to giving us another chance, please reach out directly so we can do our best to make your next stay more enjoyable.Thank you again for your honest review.

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